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8x8 (X2 Edition)

by 8x8 Inc.

Last updated Mar 29, 2026 · 1 revision

Enterprise unified communications with advanced features; frequently uses quote-based pricing for custom HVAC deployments.

8x8 (X2 Edition) - by 8x8 Inc. - VoIP Platforms software - logo 5.0 Good See breakdown →

Highlights

11 Features

Capabilities

Per User Free TrialMobile App
Buy from 8x8 Inc. Visit website

Media

About This Product

X2 Edition starts at $24/user/month. X4 and X5 editions range $35-$55/user/month with advanced features. Difficult to get transparent pricing; many HVAC quotes custom. Features call queuing, IVR, CRM integration. Better for mid-size to larger HVAC companies.

Capabilities

How this product is delivered and what's included out of the box.

Mobile app
Available
Free trial
Yes
Free tier
No
Public API
Yes
Deployment
Cloud

FSH Score Breakdown

Ease of Use
5.0
Features
6.5
Support
5.0
Value
5.0
Integrations
5.5
AI Capabilities
1.5

Customer Reviews

Features

11 features confirmed across 5categories· Showing confirmed capabilities only

Customer Communication4features

Call SurveysCustomer SupportAuto Dialeroutbound dialersCall Routingqueue callbacks

Reporting & Analytics3features

Analyticscall analyticsReportingreal-time reportingIncident Dashboard And Analytics

AI & Automation2features

Sentiment Analysiscall sentiment analysisAI Transcriptionspeech transcription

Technician Management1feature

Automated Quality Assurancequality management

Platform & Customization1feature

Browser Extensionslive extension

Pricing

Model
Per User
Starting at
$24/mo
Notes
Three UC plans: Express ($15/user/mo annual), X2 ($24/user/mo annual, $28 monthly — unlimited calling to 14 countries, video for 500, CRM integrations), X4 ($44/user/mo annual, $57 monthly — 48-country calling, supervisor analytics). Contact center starts at $95/user/mo. Much pricing now behind 'contact sales' — published prices may not reflect actual quotes.

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