Birdeye

Name: Birdeye
Price: 299 USD
Author: Birdeye Inc.

by Birdeye Inc.

Enterprise-tier multi-location reputation management with AI-powered review responses across 150+ review sites, ideal for HVAC franchises and regional chains.

6.4 Good See breakdown →

Media

birdeye.com

About This Product

690+ Capterra reviews with strong ratings. Manages reviews across 150+ review sites from a single dashboard. AI-powered automated review responses and local listing management (Google, Facebook). Multi-location dashboard makes it ideal for HVAC companies with multiple branches or franchise networks. Higher price point positions it above NiceJob/Broadly for enterprise use.

Capabilities

How this product is delivered and what's included out of the box.

Mobile app: Available
Free trial: Yes
Free tier: No
Public API: Yes
Deployment: Cloud

AI Approach

AI-Enhanced

AI supplements traditional workflows. AI augments specific tasks within an otherwise traditional product. Useful, but not the primary reason to buy.

Trust & Privacy

Each statement below was extracted directly from the vendor's privacy policy or terms of service. Click "source" to read it in context.

Doesn't train AI models on your data

"BirdEye does not use the raw data obtained from its Clients, Partners or their end users to train any AI models and will ensure that our agreements with any third party provider of AI technology and Services also does not allow such data to be used to train AI models."

Confidence: high Source

Primary policy document: https://birdeye.com/privacy-policy

FSH Score Breakdown

Ease of Use

6.0

Features

9.0

Support

5.0

Value

5.0

Integrations

8.0

AI Capabilities

5.0

Customer Reviews

Features

87 features confirmed across 10categories· Showing confirmed capabilities only

CRM & Sales34features

CRMUnified InboxMarketing ToolsCampaignsAI Search And LLM VisibilityAutomated Review RequestsReview GenerationAutomated Social Media PostingGoogle Business Profile ManagementGoogle Business Profile syncAd Performance And ROAS TrackingPaid And Organic Social Media

Show 26 more

AI Assisted MarketingAI Powered Brand SynthesisAI Search OptimizationBulk Listing UpdatesCase AssignmentCase ManagementImage And Video SharingSocial SharingMulti Platform Review SharingRatings And ReviewsReferral TrackingReview Generation and RequestsReview Request Automation via APIReview Widget For Website DisplaySEO And Local Search OptimizationCustomer Referral PlatformSend referral requests via mobileLead ManagementSegmentation agentAI Website BuilderAutomated Customer Touchpoints And SequencesBulk Location ManagementCompetitor Tracking and ReportingReview Management and ResponseCustomer Loyalty ProgramReferral program featuresReview Monitoring Across Multiple SitesAdvanced Audience SegmentationAuto Sync ListingsReview Site Integration

Customer Communication18features

AI ReceptionistChatbot AISMS MessagingMessaging AIAI Chat ReceptionistWebchatAssign, Transfer, and ReferralIntelligent NotificationsStandard Response LibrariesUnified Messaging InboxEmail IntegrationUnified inbox for Webchat, Facebook Messenger, and SMS

Show 10 more

Chat and Email SupportChat EngagementCSAT SurveysOmni-Channel InboxReview SyndicationTeam MessagingCentralized Multi-Channel CommunicationCustomer SupportNotificationsPersonalized NotificationsMMS Messaging Service

Platform & Customization12features

Multi-LocationMulti-location dashboardCustom API AccessCustom integrationsAPI Certification and Production Key IssuanceBack Office Data SyncDocument ManagementAttach images and PDFs to messagesThird-Party IntegrationContact synchronization from ServiceTitan to Birdeye locationsApproval ManagementApproval WorkflowsAI Text Rewriting And Translation

Show 4 more

Data ImportCustomer data synchronizationMulti-Language SupportAuto-translation for 30+ languagesCustom BrandingWhite-label optionsTeam Collaboration

AI & Automation10features

AI InsightsAI Feedback AnalysisAI Generated Response DraftsAI RepliesAI Review ResponsesShare reviews to integrated social pagesSentiment AnalysisReputation, sentiment, and online presence benchmarkingAI SupportInsights AIAI Chatbot AssistantAI Driven Text Messaging

Show 2 more

AI Powered Review Response AutomationAI Agents for Sales

Reporting & Analytics5features

ReportingAnalytics and reportingAnalyticsMulti-location performance tracking via Birdeye ScoreNet Promoter Score (NPS) TrackingSurveysReputation ScoreCall InsightsInsights

Scheduling & Dispatch2features

Work OrdersTicketingSchedulingAppointments

Technician Management2features

Internal Employee CommunicationTeam ChatError Code And SOP Library

Equipment & Asset Management2features

Asset ManagementCentralized feedback managementAlertsInstant alerts

Invoicing & Payments1feature

Payment ProcessingPayments

Estimating & Quoting1feature

Human Review of AI-Generated Quantities

Integrations 96 across 11 categories

Industry-Specific 25

ACOM Health

Archy

AthenaHealth

Brightwheel

CDK Global Fortellis

Camvio

Cerbo

Covetrus Ascend

Dentrix

Eaglesoft

Encompass

Epic

FrontRunner Professional

Kipu

Mindbody

Momence

PPMP

Poolbrain

Revelation Pets

Shopmonkey

Simple Salon

SiteLink

Sycle

Xplor

eClinicalWorks

Field Service 23

Accelo

BlueFolder

Booqable

BreezeWorks

Breezeworks

Buildertrend

CleanCloud

Easy Process Pro

Field Complete

FieldEdge

FieldRoutes

Fullbay

Housecall Pro

JobNimbus

Kickserv

PaintScout

ServSuite

Service Fusion

ServiceCore

ServiceM8

ServiceTitan

SwyftOps

Tekmetric

Thryv

CRM 15

AgentCIS

Clientbook

Club OS

Enquire by Aline

Freshdesk

HoneyBook

HubSpot

Infusionsoft by Keap

Keap

Lead Docket

Pipedrive

Reynolds & Reynolds

Salesforce

Surefire CRM

Zendesk

Zoho CRM

Marketing 8

Facebook

FunnelMaker

GoHighLevel

HighLevel

Google Business Profile

Google Seller Ratings

Lofty

Total Expert

Yelp

Productivity 7

Acuity Scheduling

ChatGPT

Google Calendar

LogMeIn

Perplexity

Smartsheet

Wrike

Accounting 4

Invoice Simple

NetSuite

Netsuite

QuickBooks Desktop

QuickBooks Online

Communication 4

Gmail

Leap

Microsoft Teams

Slack

HR & Payroll 4

ADP

Aspire

Bullhorn

Cornerstone

Payment Processing 2

SkyTab

Square

eCommerce 2

Shopify

Uber Eats

Data & Automation 2

Redox

Zapier

Pricing

Model: Per User
Starting at: $299/mo
Notes: $299/mo Starter (annual) or $389/mo (monthly), per location. $349/mo Growth, $449/mo Dominate (annual rates). Annual commitment required. 10+ locations need custom quote.

Birdeye

Highlights

Capabilities

Trust

Media

About This Product

Capabilities

AI Approach

Trust & Privacy

Doesn't train AI models on your data

FSH Score Breakdown

Customer Reviews

Features

CRM & Sales34features

Customer Communication18features

Platform & Customization12features

AI & Automation10features

Reporting & Analytics5features

Scheduling & Dispatch2features

Technician Management2features

Equipment & Asset Management2features

Invoicing & Payments1feature

Estimating & Quoting1feature

Integrations 96 across 11 categories

Pricing

Related Products 1 across 1 category

Alternatives & Competitors