Birdeye

Name: Birdeye
Price: 299 USD
Author: Birdeye Inc.

by Birdeye Inc.

Enterprise-tier multi-location reputation management with AI-powered review responses across 150+ review sites, ideal for HVAC franchises and regional chains.

6.3 Good See breakdown →

Media

birdeye.com

About This Product

690+ Capterra reviews with strong ratings. Manages reviews across 150+ review sites from a single dashboard. AI-powered automated review responses and local listing management (Google, Facebook). Multi-location dashboard makes it ideal for HVAC companies with multiple branches or franchise networks. Higher price point positions it above NiceJob/Broadly for enterprise use.

Capabilities

How this product is delivered and what's included out of the box.

Mobile app: Available
Free trial: Yes
Free tier: No
Public API: Yes
Deployment: Cloud

AI Approach

AI-Enhanced

AI supplements traditional workflows. AI augments specific tasks within an otherwise traditional product. Useful, but not the primary reason to buy.

Trust & Privacy

Each statement below was extracted directly from the vendor's privacy policy or terms of service. Click "source" to read it in context.

Doesn't train AI models on your data

"BirdEye does not use the raw data obtained from its Clients, Partners or their end users to train any AI models and will ensure that our agreements with any third party provider of AI technology and Services also does not allow such data to be used to train AI models."

Confidence: high Source

Primary policy document: https://birdeye.com/privacy-policy

FSH Score Breakdown

Ease of Use

6.5

Features

8.0

Support

5.0

Value

5.0

Integrations

8.0

AI Capabilities

5.0

Features

94 features confirmed across 10categories· Showing confirmed capabilities only

CRM & Sales35features

CRMUnified InboxMarketing ToolsCampaignsAd Performance And ROAS TrackingCompetitors AIAI Search And LLM VisibilityAutomated Review RequestsReview GenerationAutomated Social Media PostingSocial PublishingBulk Listing UpdatesListingsCase ManagementTicketing and case management

Show 27 more

Customer Referral PlatformReferralsGoogle Business Profile Managementonline review monitoringImage And Video SharingSocial SharingMulti Platform Review SharingShare reviews to social mediaRatings And ReviewsReview ReportsReview Generation and RequestsReview Generation AgentReview Request Automation via APIREST API for review request automationReview Widget For Website DisplayReview WidgetsPaid And Organic Social MediaAI Assisted MarketingAI Powered Brand SynthesisAI Search OptimizationSEO And Local Search OptimizationReview WidgetReview WidgetsLead ManagementLead conversionReview Management and ResponseReview Management on SlackReferral TrackingSend referral requestsAutomated Customer Touchpoints And SequencesCustomer Experience SurveysAuto Sync ListingsListings optimization agentAI Website BuilderBulk Location ManagementCompetitor Tracking and ReportingCustomer Loyalty ProgramReferral program featuresReview Monitoring Across Multiple SitesCase AssignmentAssign conversations to usersReview Collection and Response AutomationReview Alerts on Microsoft TeamsReview Site Integration

Customer Communication19features

AI ReceptionistChatbot AISMS MessagingMessaging AIAI Chat ReceptionistWebchatAssign, Transfer, and ReferralSend referral requestsIntelligent NotificationsPersonalized NotificationsNotificationsPush notificationsUnified Messaging InboxBirdeye Inbox for customer messagingStandard Response Libraries

Show 11 more

Email IntegrationUnified inbox for Webchat, Facebook Messenger, and SMSTwo-Way SMS/MMS Messaging Sync with CRMContact sync with HubSpotChat and Email SupportChat EngagementCSAT SurveysOmni-Channel InboxReview SyndicationTeam MessagingChat ManagementManage customer messages (Inbox)Customer SupportManage customer messages via Birdeye InboxMMS Messaging Service

AI & Automation12features

AI Feedback AnalysisAI Review SummariesAI Generated Response DraftsAI RepliesAI InsightsAI Powered SearchSearch AISentiment AnalysisSentiment AnalysisAI SupportAI AgentsAI Powered Review Response AutomationAI-powered review response automationAI Review ResponsesShare reviews to integrated social pages

Show 4 more

AI Powered Marketing Automation for Customer EngagementMarketing Automation AIAI Chatbot AssistantAI Driven Text MessagingAI Agents for Sales

Platform & Customization12features

API Certification and Production Key IssuanceAPI Key and Business ID authenticationApproval ManagementApproval WorkflowsMulti-LocationMulti-location dashboardCustom API AccessCustom integrationsData Importbulk importing client listsBack Office Data SyncDocument ManagementAttach images and PDFs to messagesThird-Party IntegrationContact synchronization from ServiceTitan to Birdeye locations

Show 4 more

AI Text Rewriting And TranslationMulti-Language SupportAuto-translation for 30+ languagesCustom BrandingWhite-label optionsTeam Collaboration

Reporting & Analytics7features

AnalyticsAI-powered insightsReportingReview Reporting AgentBusiness Vitals ScoringBirdeye ScoreNet Promoter Score (NPS) TrackingSurveysReputation ScoreReputation ScoreCentralized DashboardCentralized DashboardCall InsightsInsights

Equipment & Asset Management3features

AlertsEscalation AlertsAsset ManagementCentralized feedback managementAHRI SearchSearch AI

Scheduling & Dispatch2features

SchedulingAppointmentsWork OrdersTicketing

Technician Management2features

Internal Employee CommunicationTeam ChatError Code And SOP Library

Invoicing & Payments1feature

Payment ProcessingPayments

Estimating & Quoting1feature

Human Review of AI-Generated Quantities

Integrations 96 across 11 categories

Industry-Specific 25

ACOM Health

Archy

AthenaHealth

Brightwheel

CDK Global Fortellis

Camvio

Cerbo

Covetrus Ascend

Dentrix

Eaglesoft

Encompass

Epic

FrontRunner Professional

Kipu

Mindbody

Momence

PPMP

Poolbrain

Revelation Pets

Shopmonkey

Simple Salon

SiteLink

Sycle

Xplor

eClinicalWorks

Field Service 23

Accelo

BlueFolder

Booqable

BreezeWorks

Breezeworks

Buildertrend

CleanCloud

Easy Process Pro

Field Complete

FieldEdge

FieldRoutes

Fullbay

Housecall Pro

JobNimbus

Kickserv

PaintScout

ServSuite

Service Fusion

ServiceCore

ServiceM8

ServiceTitan

SwyftOps

Tekmetric

Thryv

CRM 15

AgentCIS

Clientbook

Club OS

Enquire by Aline

Freshdesk

HoneyBook

HubSpot

Infusionsoft by Keap

Keap

Lead Docket

Pipedrive

Reynolds & Reynolds

Salesforce

Surefire CRM

Zendesk

Zoho CRM

Marketing 8

Facebook

FunnelMaker

GoHighLevel

HighLevel

Google Business Profile

Google Seller Ratings

Lofty

Total Expert

Yelp

Productivity 7

Acuity Scheduling

ChatGPT

Google Calendar

LogMeIn

Perplexity

Smartsheet

Wrike

Accounting 4

Invoice Simple

NetSuite

Netsuite

QuickBooks Desktop

QuickBooks Online

Communication 4

Gmail

Leap

Microsoft Teams

Slack

HR & Payroll 4

ADP

Aspire

Bullhorn

Cornerstone

Payment Processing 2

SkyTab

Square

eCommerce 2

Shopify

Uber Eats

Data & Automation 2

Redox

Zapier

Pricing

Model: Per User
Starting at: $299/mo
Notes: $299/mo Starter (annual) or $389/mo (monthly), per location. $349/mo Growth, $449/mo Dominate (annual rates). Annual commitment required. 10+ locations need custom quote.

Birdeye

Highlights

Capabilities

Trust

Media

About This Product

Capabilities

AI Approach

Trust & Privacy

Doesn't train AI models on your data

FSH Score Breakdown

Features

CRM & Sales35features

Customer Communication19features

AI & Automation12features

Platform & Customization12features

Reporting & Analytics7features

Equipment & Asset Management3features

Scheduling & Dispatch2features

Technician Management2features

Invoicing & Payments1feature

Estimating & Quoting1feature

Integrations 96 across 11 categories

Pricing

Related Products 1 across 1 category

Alternatives & Competitors