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Birdeye

by Birdeye Inc.

Enterprise-tier multi-location reputation management with AI-powered review responses across 150+ review sites, ideal for HVAC franchises and regional chains.

Buy from Birdeye Inc. Visit website

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About This Product

690+ Capterra reviews with strong ratings. Manages reviews across 150+ review sites from a single dashboard. AI-powered automated review responses and local listing management (Google, Facebook). Multi-location dashboard makes it ideal for HVAC companies with multiple branches or franchise networks. Higher price point positions it above NiceJob/Broadly for enterprise use.

Capabilities

How this product is delivered and what's included out of the box.

Mobile app
Available
Free trial
Yes
Free tier
No
Public API
Yes
Deployment
Cloud

AI Approach

AI-Enhanced

AI supplements traditional workflows. AI augments specific tasks within an otherwise traditional product. Useful, but not the primary reason to buy.

Trust & Privacy

Each statement below was extracted directly from the vendor's privacy policy or terms of service. Click "source" to read it in context.

Doesn't train AI models on your data

"BirdEye does not use the raw data obtained from its Clients, Partners or their end users to train any AI models and will ensure that our agreements with any third party provider of AI technology and Services also does not allow such data to be used to train AI models."
Confidence: high Source

Primary policy document: https://birdeye.com/privacy-policy

FSH Score Breakdown

Ease of Use
6.0
Features
9.0
Support
5.0
Value
5.0
Integrations
8.0
AI Capabilities
5.0

Customer Reviews

Features

87 features confirmed across 10categories· Showing confirmed capabilities only

CRM & Sales34features

CRMUnified InboxMarketing ToolsCampaignsAI Search And LLM VisibilityAutomated Review RequestsReview GenerationAutomated Social Media PostingGoogle Business Profile ManagementGoogle Business Profile syncAd Performance And ROAS TrackingPaid And Organic Social Media
Show 26 more
AI Assisted MarketingAI Powered Brand SynthesisAI Search OptimizationBulk Listing UpdatesCase AssignmentCase ManagementImage And Video SharingSocial SharingMulti Platform Review SharingRatings And ReviewsReferral TrackingReview Generation and RequestsReview Request Automation via APIReview Widget For Website DisplaySEO And Local Search OptimizationCustomer Referral PlatformSend referral requests via mobileLead ManagementSegmentation agentAI Website BuilderAutomated Customer Touchpoints And SequencesBulk Location ManagementCompetitor Tracking and ReportingReview Management and ResponseCustomer Loyalty ProgramReferral program featuresReview Monitoring Across Multiple SitesAdvanced Audience SegmentationAuto Sync ListingsReview Site Integration

Customer Communication18features

AI ReceptionistChatbot AISMS MessagingMessaging AIAI Chat ReceptionistWebchatAssign, Transfer, and ReferralIntelligent NotificationsStandard Response LibrariesUnified Messaging InboxEmail IntegrationUnified inbox for Webchat, Facebook Messenger, and SMS
Show 10 more
Chat and Email SupportChat EngagementCSAT SurveysOmni-Channel InboxReview SyndicationTeam MessagingCentralized Multi-Channel CommunicationCustomer SupportNotificationsPersonalized NotificationsMMS Messaging Service

Platform & Customization12features

Multi-LocationMulti-location dashboardCustom API AccessCustom integrationsAPI Certification and Production Key IssuanceBack Office Data SyncDocument ManagementAttach images and PDFs to messagesThird-Party IntegrationContact synchronization from ServiceTitan to Birdeye locationsApproval ManagementApproval WorkflowsAI Text Rewriting And Translation
Show 4 more
Data ImportCustomer data synchronizationMulti-Language SupportAuto-translation for 30+ languagesCustom BrandingWhite-label optionsTeam Collaboration

AI & Automation10features

AI InsightsAI Feedback AnalysisAI Generated Response DraftsAI RepliesAI Review ResponsesShare reviews to integrated social pagesSentiment AnalysisReputation, sentiment, and online presence benchmarkingAI SupportInsights AIAI Chatbot AssistantAI Driven Text Messaging
Show 2 more
AI Powered Review Response AutomationAI Agents for Sales

Reporting & Analytics5features

ReportingAnalytics and reportingAnalyticsMulti-location performance tracking via Birdeye ScoreNet Promoter Score (NPS) TrackingSurveysReputation ScoreCall InsightsInsights

Scheduling & Dispatch2features

Work OrdersTicketingSchedulingAppointments

Technician Management2features

Internal Employee CommunicationTeam ChatError Code And SOP Library

Equipment & Asset Management2features

Asset ManagementCentralized feedback managementAlertsInstant alerts

Invoicing & Payments1feature

Payment ProcessingPayments

Estimating & Quoting1feature

Human Review of AI-Generated Quantities

Integrations 96 across 11 categories

Industry-Specific 25
ACOM Health
Archy
AthenaHealth
Brightwheel
CDK Global Fortellis
Camvio
Cerbo
Covetrus Ascend
Dentrix
Eaglesoft
Encompass
Epic
FrontRunner Professional
Kipu
Mindbody
Momence
PPMP
Poolbrain
Revelation Pets
Shopmonkey
Simple Salon
SiteLink
Sycle
Xplor
eClinicalWorks
Field Service 23
Accelo
BlueFolder
Booqable
BreezeWorks

Breezeworks

Buildertrend
CleanCloud
Easy Process Pro
Field Complete
FieldEdge

FieldEdge

FieldRoutes
Fullbay
Housecall Pro

Housecall Pro

JobNimbus

JobNimbus

Kickserv
PaintScout

PaintScout

ServSuite
Service Fusion
ServiceCore
ServiceM8
ServiceTitan

ServiceTitan

SwyftOps
Tekmetric
Thryv
CRM 15
AgentCIS
Clientbook
Club OS
Enquire by Aline
Freshdesk
HoneyBook
HubSpot

HubSpot

Infusionsoft by Keap

Keap

Lead Docket

Lead Docket

Pipedrive

Pipedrive

Reynolds & Reynolds
Salesforce

Salesforce

Surefire CRM
Zendesk

Zendesk

Zoho CRM

Zoho CRM

Marketing 8
Facebook

Facebook

FunnelMaker
GoHighLevel

HighLevel

Google Business Profile

Google Business Profile

Google Seller Ratings
Lofty

Lofty

Total Expert
Yelp

Yelp

Productivity 7
Acuity Scheduling

Acuity Scheduling

ChatGPT

ChatGPT

Google Calendar

Google Calendar

LogMeIn
Perplexity
Smartsheet
Wrike
Accounting 4
Invoice Simple
NetSuite

Netsuite

QuickBooks Desktop

QuickBooks Desktop

QuickBooks Online

QuickBooks Online

Communication 4
Gmail

Gmail

Leap

Leap

Microsoft Teams

Microsoft Teams

Slack

Slack

HR & Payroll 4
ADP

ADP

Aspire

Aspire

Bullhorn

Bullhorn

Cornerstone
Payment Processing 2
SkyTab
Square

Square

eCommerce 2
Shopify

Shopify

Uber Eats
Data & Automation 2
Redox
Zapier

Zapier

Pricing

Model
Per User
Starting at
$299/mo
Notes
$299/mo Starter (annual) or $389/mo (monthly), per location. $349/mo Growth, $449/mo Dominate (annual rates). Annual commitment required. 10+ locations need custom quote.

Related Products 1 across 1 category

Alternatives & Competitors

Podium Evidence-backed Good
Podium Good match
Why these are related — sources 3
  • birdeye.com

    “Birdeye vs Podium Learn more about why customers choose Birdeye over Podium”

  • reviewdingo.com

    “Both Birdeye and Podium do a pretty good job managing single locations. However, when it comes to managing multi-location enterprises, Birdeye shines. In my opinion, Podium is better suited for single-location businesses.”

  • podium.com.au

    “Top 6 Reasons to choose Podium vs. Birdeye”