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Birdeye

by Birdeye Inc.

Enterprise-tier multi-location reputation management with AI-powered review responses across 150+ review sites, ideal for HVAC franchises and regional chains.

Birdeye - by Birdeye Inc. - Reputation Management Tools software - logo 6.9 - Good
Per User · $299/mo Free Trial Mobile App ** AI-Enhanced 35 Features
Visit website → Buy from Birdeye Inc.

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About This Product

690+ Capterra reviews with strong ratings. Manages reviews across 150+ review sites from a single dashboard. AI-powered automated review responses and local listing management (Google, Facebook). Multi-location dashboard makes it ideal for HVAC companies with multiple branches or franchise networks. Higher price point positions it above NiceJob/Broadly for enterprise use.

FSH Score Breakdown

Ease of Use
7.0
Features
8.0
Support
7.0
Value
5.5
Integrations
7.0
AI Capabilities
6.0

Customer Reviews

Features

35 features confirmed across 10categories· Showing confirmed capabilities only

Platform & Customization8features

Multi-LocationMulti-location dashboardCustom API AccessCustom integrationsDocument ManagementAttach images and PDFs to messagesThird-Party IntegrationContact synchronization from ServiceTitan to Birdeye locationsApproval ManagementApproval WorkflowsData ImportCustomer data synchronizationMulti-Language SupportAuto-translation for 30+ languagesCustom BrandingWhite-label options

CRM & Sales7features

CRMUnified InboxMarketing ToolsCampaignsAutomated Review RequestsReview GenerationGoogle Business Profile ManagementGoogle Business Profile syncCustomer Referral PlatformSend referral requests via mobileLead ManagementSegmentation agentCustomer Loyalty ProgramReferral program features

Customer Communication5features

AI ReceptionistChatbot AISMS MessagingMessaging AIAI Chat ReceptionistWebchatEmail IntegrationUnified inbox for Webchat, Facebook Messenger, and SMSNotificationsPersonalized Notifications

Reporting & Analytics4features

ReportingAnalytics and reportingAnalyticsMulti-location performance tracking via Birdeye ScoreNet Promoter Score (NPS) TrackingSurveysCall InsightsInsights

Equipment & Asset Management3features

AHRI SearchSearch AIAsset ManagementCentralized feedback managementAlertsInstant alerts

AI & Automation3features

AI Review ResponsesShare reviews to integrated social pagesSentiment AnalysisReputation, sentiment, and online presence benchmarkingAI SupportInsights AI

Scheduling & Dispatch2features

Work OrdersTicketingSchedulingAppointments

Invoicing & Payments1feature

Payment ProcessingPayments

Technician Management1feature

Internal Employee CommunicationTeam Chat

Accounting Integration1feature

Job CostingMulti-Channel Communication

Pricing

Model
Per User
Starting at
$299/mo
Notes
$299/mo Starter (annual) or $389/mo (monthly), per location. $349/mo Growth, $449/mo Dominate (annual rates). Annual commitment required. 10+ locations need custom quote.

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