CSDP
by CSDP
CUSTOMER SERVICE DELIVERY PLATFORM
Highlights
About This Product
CSDP is an enterprise service delivery platform that integrates with Field Nation's Client API to automate work order creation and data synchronization, reducing manual entry time by 80% and enabling blended workforce management for national IT service providers.
Capabilities
How this product is delivered and what's included out of the box.
- Mobile app
- Not available
- Free trial
- No
- Free tier
- No
- Public API
- No
- Deployment
- Cloud
FSH Score Breakdown
Ease of Use 5.0
Features 7.0
Support 5.0
Value 4.0
Integrations 7.0
AI Capabilities 1.5
Customer Reviews
Features
35 features confirmed across
10categories· Showing confirmed capabilities only
Customer Communication10features
AI Chat ReceptionistLive ChatClient PortalCustomer Self-Service PortalCall Queue ManagementQueue ManagementCentralized Multi-Channel CommunicationCustomer SupportHelp DeskHelp DeskLive MessagingNotificationsCustomer Notifications
Show 2 more
SMS MessagingCanned ResponsesVoIP Phone SystemCall Center Management
Scheduling & Dispatch6features
DispatchingDispatch ManagementWork OrdersRepair Depot ManagementAuto Assign JobsJob Priority RankingReal Time Job Status Updates and NotificationsSLA ManagementSLA Management
Inventory Management5features
Inventory ManagementInventory ManagementAutomated Reorder NotificationsDepot RepairMin/Max Inventory LevelsShipping ManagementShipping management
Mobile & Field Tools3features
Field Data SynchronizationMobile Web App for Service ProvidersDigital FormsSRM Mobile
CRM & Sales3features
CRMCRM IntegrationCase ManagementCentralized Customer Information
Reporting & Analytics2features
AnalyticsAnalyticsReportingAnalytics and Reporting
Technician Management2features
Blended Workforce ManagementBlended workforce managementInspection ManagementDynamic Helpdesk Case Management
Equipment & Asset Management2features
Dealer Remote AccessRemote AccessQR Code Scanning for Product and Warranty Information
Invoicing & Payments1feature
Admin-Only Billing Visibility
Platform & Customization1feature
Document ManagementSRM Cloud
Pricing
- Model
- Quote Only
- Starting at
- Contact for pricing