CSDP
by CSDP
CUSTOMER SERVICE DELIVERY PLATFORM
Highlights
About This Product
CSDP is an enterprise service delivery platform that integrates with Field Nation's Client API to automate work order creation and data synchronization, reducing manual entry time by 80% and enabling blended workforce management for national IT service providers.
Capabilities
How this product is delivered and what's included out of the box.
- Mobile app
- Not available
- Free trial
- No
- Free tier
- No
- Public API
- No
- Deployment
- Cloud
FSH Score Breakdown
Ease of Use 5.0
Features 7.0
Support 5.0
Value 4.0
Integrations 7.0
AI Capabilities 1.5
Customer Reviews
Features
43 features confirmed across
12categories· Showing confirmed capabilities only
Customer Communication10features
AI Chat ReceptionistLive ChatCall Queue ManagementQueue ManagementClient PortalCustomer Self-Service PortalCustomer SupportHelpDeskHelp DeskSRM HelpDeskLive MessagingLive MessagingNotificationsCustomer NotificationsSMS MessagingCanned Responses
Show 2 more
VoIP Phone SystemCall Center ManagementCentralized Multi-Channel CommunicationMulti-channel support (phone, email, online)
Scheduling & Dispatch7features
DispatchingDispatch ManagementWork OrdersRepair ManagementAuto Assign JobsAutomatic technician assignmentJob Priority RankingJob priority rankingReal Time Job Status Updates and NotificationsStatus AlertsSLA ManagementSLA ManagementLogistics ManagementReverse logistics management
Inventory Management5features
Inventory ManagementInventory ManagementDepot RepairSRM DepotShipping ManagementShipping managementMin/Max Inventory LevelsAutomated Reorder NotificationsReorder point alerts
Mobile & Field Tools4features
Mobile Web App for Service ProvidersMobile Field Service AccessField Data SynchronizationData synchronization with Field NationTechnician Mobile AppSRM MobileDigital FormsSRM Mobile
Equipment & Asset Management4features
QR Code Scanning for Product and Warranty InformationWarranty & Part InformationRemote MonitoringRemote AccessDealer Remote AccessRemote AccessAlertsStatus Alerts
CRM & Sales4features
CRMCRM IntegrationCase ManagementDynamic Helpdesk Case ManagementCentralized Customer InformationCustomer ProfilesContract ManagementService contract, warranty, and entitlement management
Reporting & Analytics2features
AnalyticsAnalyticsReportingAnalytics and Reporting
Technician Management2features
Blended Workforce ManagementBlended workforce managementInspection ManagementDynamic Helpdesk Case Management
Platform & Customization2features
Custom FieldsCustomer ProfilesDocument ManagementSRM Cloud
Invoicing & Payments1feature
Admin-Only Billing VisibilityBilling information access
Fleet & GPS Management1feature
GPS TrackingRepair station location tracking
Compliance & Safety1feature
Warranty ClaimsWarranty & Part Information
Pricing
- Model
- Quote Only
- Starting at
- Contact for pricing