Freshchat
by Freshworks
Customer wow starts with a chat
Highlights
Media
No podcast episodes were found in the provided evidence that specifically discuss, review, or mention 'Freshchat' by Freshworks.
About This Product
Freshchat is a real-time conversation platform for sales, marketing, and support teams that unifies conversations across channels, offers intuitive self-service, empowers agents, and provides AI-powered contextual insights.
Capabilities
How this product is delivered and what's included out of the box.
- Mobile app
- Not available
- Free trial
- No
- Free tier
- No
- Public API
- No
- Deployment
- Cloud
FSH Score Breakdown
Ease of Use 5.0
Features 7.0
Support 5.0
Value 5.5
Integrations 8.0
AI Capabilities 1.5
Customer Reviews
Features
65 features confirmed across
9categories· Showing confirmed capabilities only
Customer Communication24features
AI Chat Receptionistlive chatCustomer Communication ToolsMMS Messaging ServiceMulti-channel messagingAssign Messages to Team MembersCentralized Multi-Channel CommunicationConsumer Self-Service PlatformCSAT SurveysUnified Agent Workspace
Show 16 more
Unified Messaging InboxAI ConciergeFreddy AI Agent (automates resolutions)Bring Your Own Channel (BYOC)Chat ButtonFacebook Business MessagesOmni-Channel InboxSkills-Based Ticket RoutingMessaging Channels SupportEmail IntegrationTeam inboxChat EngagementCo-BrowsingEmail TranscriptReal-Time Remote Support and CollaborationScreen RecordingWhatsapp IntegrationSMS MessagingSMS support
AI & Automation14features
AI Agent BuilderAI Agents for Engagement, Qualification, and ConversionAI Chatbot AssistantAI Customer Service RepAI Knowledge BaseAI Powered Marketing Automation for Customer EngagementNo-Code Bot BuilderAI SupportFreddy AI Copilot (boosts team productivity)
Show 6 more
Advanced CopilotAI Agent (ARIA)AI Review ResponsesAutomated responsesAI Assist for Voice/Text QueriesAI InsightsAutomation Rules
Platform & Customization10features
Multi-Language SupportMulti-language supportAI Document Editor With Co-AuthoringAI Text Rewriting And TranslationBuilt-in translationIntegrations MarketplaceMobile SDKsRole-Based Access ControlCustom API AccessAPI accessPre-Built App Templates
Show 2 more
Third-Party IntegrationLine integrationDesktop SDK
Reporting & Analytics5features
ReportingCustom dashboardsAnalyticsAnalytics reportsForm Performance Tracking and AnalyticsGoal TrackingFreddy AI Insights (performance tracking)Create and Send Reports
CRM & Sales5features
CRMUnified agent workspaceAutomated Multi-Channel Campaign ExecutionCustomer and Site Data ManagementCustomer Journey BuilderMarketing ToolsWebsite live chat
Scheduling & Dispatch3features
DispatchingAuto-assign conversations and assignment rulesAuto Assign JobsSLA Management
Training & Education2features
White-Label / Custom BrandingCustom brandingAI Content Translation
Mobile & Field Tools1feature
Technician Mobile App
Technician Management1feature
Agent Scorecards
Integrations 24 across 7 categories
CRM 7
Freshdesk
Freshdesk
Freshsales
Freshsales
Freshservice
HubSpot
HubSpot
Salesforce
Salesforce
Zendesk
Zendesk
Zoho CRM
ZohoCRM
Communication 5
Five9
Five9
Slack
Slack
TeamViewer
Teamviewer
Upscope
WhatsApp WhatsApp
Productivity 4
Calendly
Calendly
Jira
Jira
Playvox
Trello
Trello
Data & Automation 3
Amazon Redshift
Microsoft Power BI
Power BI
Zapier
Zapier
Marketing 2
Facebook
Freshmarketer
eCommerce 2
Shopify
Shopify
WordPress
WordPress
Accounting 1
Expensify
Pricing
- Model
- Quote Only
- Starting at
- Contact for pricing