Freshchat
by Freshworks
Customer wow starts with a chat
Highlights
Media
No podcast episodes were found in the provided evidence that specifically discuss, review, or mention 'Freshchat' by Freshworks.
About This Product
Freshchat is a real-time conversation platform for sales, marketing, and support teams that unifies conversations across channels, offers intuitive self-service, empowers agents, and provides AI-powered contextual insights.
Capabilities
How this product is delivered and what's included out of the box.
- Mobile app
- Not available
- Free trial
- No
- Free tier
- No
- Public API
- No
- Deployment
- Cloud
FSH Score Breakdown
Ease of Use 6.0
Features 6.5
Support 5.0
Value 5.5
Integrations 8.0
AI Capabilities 1.5
Customer Reviews
Features
74 features confirmed across
9categories· Showing confirmed capabilities only
Customer Communication26features
AI Chat ReceptionistLive chatRCS Rich Messaging ChannelRich messaging & mediaSMS MessagingOmnichannel messagingUnified Messaging InboxUnified agent inboxCustomer Communication ToolsNotificationsAlerts/NotificationsAssign Messages to Team MembersCentralized Multi-Channel Communication
Show 18 more
Consumer Self-Service PlatformCSAT SurveysUnified Agent WorkspaceCentralized Conversation ManagementConversation ManagementAI ConciergeFreddy AI Agent (automates resolutions)Bring Your Own Channel (BYOC)Chat ButtonFacebook Business MessagesSkills-Based Ticket RoutingMessaging Channels SupportOmni-Channel InboxUnify real-time conversations across channelsEmail IntegrationTeam inboxChat EngagementCo-BrowsingEmail TranscriptReal-Time Remote Support and CollaborationScreen RecordingMMS Messaging Servicemessaging channels support
AI & Automation16features
AI Agent BuilderChatbot builderAI Agents for Engagement, Qualification, and ConversionAI Customer Service RepAI Powered Marketing Automation for Customer EngagementNo-Code Bot BuilderAI Automation SummaryAI bots and automationAutomation RulesAdvanced AutomationsAI Chatbot AssistantAI-powered chatbots (Freddy AI)
Show 8 more
AI SupportFreddy AI Copilot (boosts team productivity)AI Knowledge BaseKnowledge base & FAQ integrationAdvanced CopilotDual Knowledge Base ArchitectureKnowledge Base Article SearchAI Agent (ARIA)AI Assist for Voice/Text QueriesAI InsightsAI AssistantsAI-driven bots
Platform & Customization11features
Custom BrandingCustom brandingMulti-Language SupportBuilt-in translationCustom API AccessAPIDesktop SDKMobile SDKAI Document Editor With Co-AuthoringAI Text Rewriting And TranslationBuilt-in translationIntegrations MarketplaceMobile SDKs
Show 3 more
Role-Based Access ControlPre-Built App TemplatesThird-Party IntegrationLine integration
CRM & Sales8features
CRMcustomer engagementAutomated Multi-Channel Campaign ExecutionCustomer and Site Data ManagementCustomer Journey BuilderAd Performance And ROAS TrackingAnalytics and reporting for team and bot performanceMarketing ToolsWebsite live chatCustomer Journey MappingProactive customer journeysAutomated Customer Touchpointswebsite visitor engagement
Reporting & Analytics6features
AnalyticsAdvanced analyticsReportingAnalytics and reportingForm Performance Tracking and AnalyticsNet Promoter Score (NPS) TrackingCSAT surveysGoal TrackingFreddy AI Insights (performance tracking)Create and Send Reports
Scheduling & Dispatch3features
DispatchingAuto-assign conversations and assignment rulesAuto Assign JobsSLA Management
Technician Management2features
ChecklistsChecklistsAgent Scorecards
Mobile & Field Tools1feature
Technician Mobile AppAgent mobile apps
Training & Education1feature
White-Label / Custom BrandingCustom branding
Integrations 24 across 7 categories
CRM 7
Freshdesk
Freshdesk
Freshsales
Freshsales
Freshservice
HubSpot
HubSpot
Salesforce
Salesforce
Zendesk
Zendesk
Zoho CRM
ZohoCRM
Communication 5
Five9
Five9
Slack
Slack
TeamViewer
Teamviewer
Upscope
WhatsApp WhatsApp
Productivity 4
Calendly
Calendly
Jira
Jira
Playvox
Trello
Trello
Data & Automation 3
Amazon Redshift
Microsoft Power BI
Power BI
Zapier
Zapier
Marketing 2
Facebook
Freshmarketer
eCommerce 2
Shopify
Shopify
WordPress
WordPress
Accounting 1
Expensify
Pricing
- Model
- Quote Only
- Starting at
- Contact for pricing