HubSpot Service Hub

Name: HubSpot Service Hub
Author: HubSpot Inc.

by HubSpot Inc.

Customer service software powered by AI to scale support and drive customer retention.

5.9 Good See breakdown →

Media

About This Product

AI-powered, omni-channel customer service software connected to marketing and sales data on a unified customer platform, designed to scale support teams and drive proactive customer retention.

Capabilities

How this product is delivered and what's included out of the box.

Mobile app: Available
Free trial: Yes
Free tier: Yes
Public API: No
Deployment: Cloud

Trust & Privacy

Each statement below was extracted directly from the vendor's privacy policy or terms of service. Click "source" to read it in context.

Trains AI models on your data

"When you use our products and services we may process personal data to develop, support, and improve HubSpot AI features and to train our AI models and similar products and services that rely on machine learning."

Confidence: high Source

Shares data with third parties

"We may also "share" your Personal Data, as defined under the CCPA, with third party advertising partners to deliver personalized ads on HubSpot's behalf on other companies' sites or mobile apps."

Confidence: high Source

Data export available on request

"You can object to our processing of your Personal Data, ask us to restrict processing of your Personal Data or request portability of your Personal Data."

Confidence: medium Source

Data deletion honored on request

"You can request access, correction, updates or deletion of your Personal Data."

Confidence: high Source

Primary policy document: https://hubspot.com/privacy

FSH Score Breakdown

Ease of Use

7.0

Features

7.2

Support

6.0

Value

6.5

Integrations

7.0

AI Capabilities

1.5

Features

54 features confirmed across 10categories· Showing confirmed capabilities only

Customer Communication11features

AI Chat ReceptionistCustomer AgentDelivery and Engagement TrackingEmail tracking and engagement notificationsEmail IntegrationOmni-channel supportCanned SnippetsCanned snippetsClient PortalCustomer portalHelp DeskHelp Desk WorkspaceHelp Desk And TicketingTicketing systemTicket RoutingTicket routing

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VoIP Phone SystemCallingCall RoutingAutomated RoutingCustomer SupportHelp Desk Workspace

CRM & Sales11features

CRMContact deal and task managementAutomated Customer Touchpoints And SequencesCustomer satisfaction trend trackingAutomated Email Marketing for RenewalsEmail templates and schedulingCase AssignmentIntelligent ticket routingCustomer Journey MappingCustomer journey analyticsCase ManagementTicket managementLead ManagementLead ManagementUnified Customer View with ReportingUnified customer view and reporting

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Maintenance Agreement ManagerService Level Agreement (SLA) trackingSales AutomationUpsell and cross-sell opportunity identificationCustomer Onboarding

AI & Automation11features

AI Agent (ARIA)Breeze Customer AgentAI Employee Escalation RoutingConversation routingAI EnrichmentAI transcript enrichmentAI Powered Marketing Automation for Customer EngagementAI-powered task automation and customer insightsAutomation RulesWorkflowsAI Customer Service RepAI-powered customer serviceAI Pricing and Up-Sell RecognitionUpsell and cross-sell opportunity identificationChatbot Modules

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AI SupportAI-powered self-service toolsReady-to-Use AI ToolsBuilt-in AI toolsAI TranscriptionAI transcript enrichment

Scheduling & Dispatch6features

Work OrdersEscalation ManagementEmail & Calendar SyncMeeting schedulingScheduling OptimizationIntelligent routingSLA TrackingSLA trackingService Level Agreements (SLAs)Conditional SLAsAuto Assign JobsAutomation and routing

Platform & Customization5features

Document ManagementDocument sharingSupport Ticket ManagementTicket pipelinesApproval ManagementIntegrations MarketplaceKanban ViewCustom ticket views

Reporting & Analytics4features

AnalyticsReal-time analyticsReportingCustomer feedback surveysCustomizable Data Views and FilteringCustom ticket viewsNet Promoter Score (NPS) TrackingCustomer feedback collection

Technician Management3features

OnboardingOnboardingDesktop Activity TrackingUser activity trackingAutomated Matching Based on Skills and Certifications

Estimating & Quoting1feature

Quoting & EstimatesSales quotes

Fleet & GPS Management1feature

GPS TrackingGeolocation

Equipment & Asset Management1feature

Equipment TrackingCustomer satisfaction tracking

Integrations 6 across 4 categories

Communication 2

Aircall

Slack

Productivity 2

Jira

Pendo

Field Service 1

Zuper

Data & Automation 1

Segment

Pricing

Model: Freemium
Starting at: Contact for pricing