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HubSpot Service Hub

by HubSpot Inc.

Customer service software powered by AI to scale support and drive customer retention.

HubSpot Service Hub - by HubSpot Inc. - logo 5.5 Good See breakdown →

Highlights

46 Features5 Integrations

Trust

Trains AI ModelsThird-Party SharingData ExportData Deletion

Media

This video provides a comprehensive demonstration of the features and capabilities of HubSpot Service Hub.

About This Product

AI-powered, omni-channel customer service software connected to marketing and sales data on a unified customer platform, designed to scale support teams and drive proactive customer retention.

Capabilities

How this product is delivered and what's included out of the box.

Mobile app
Not available
Free trial
No
Free tier
No
Public API
No
Deployment
Cloud

Trust & Privacy

Each statement below was extracted directly from the vendor's privacy policy or terms of service. Click "source" to read it in context.

Trains AI models on your data

"When you use our products and services we may process personal data to develop, support, and improve HubSpot AI features and to train our AI models and similar products and services that rely on machine learning."
Confidence: high Source

Shares data with third parties

"We may also "share" your Personal Data, as defined under the CCPA, with third party advertising partners to deliver personalized ads on HubSpot's behalf on other companies' sites or mobile apps."
Confidence: high Source

Data export available on request

"You can object to our processing of your Personal Data, ask us to restrict processing of your Personal Data or request portability of your Personal Data."
Confidence: medium Source

Data deletion honored on request

"You can request access, correction, updates or deletion of your Personal Data."
Confidence: high Source

Primary policy document: https://hubspot.com/privacy

FSH Score Breakdown

Ease of Use
6.5
Features
6.4
Support
6.0
Value
5.5
Integrations
7.0
AI Capabilities
1.5

Customer Reviews

Features

46 features confirmed across 8categories· Showing confirmed capabilities only

Customer Communication11features

AI Chat ReceptionistLive chatClient PortalCustomer portalCustomer SupportHelp Desk WorkspaceCall RoutingIntelligent routingCanned SnippetsHelp DeskOmni-Channel InboxTicket Routing
Show 3 more
Email IntegrationShared InboxVoIP Phone SystemCallingAI ReceptionistChatbots

AI & Automation10features

AI Customer Service RepAI Pricing and Up-Sell RecognitionReady-to-Use AI ToolsAutomation RulesWorkflow AutomationAI Agent (ARIA)AI Employee Escalation RoutingAI EnrichmentChatbot Modules
Show 2 more
AI SupportAI-powered self-service toolsAI TranscriptionAI transcript enrichment

CRM & Sales8features

CRMCRM IntegrationAutomated Customer Touchpoints And SequencesCase AssignmentMaintenance Agreement ManagerService Level Agreement (SLA) trackingSales AutomationUpsell and cross-sell opportunity identificationCustomer Journey MappingCustomer OnboardingAutomated Review RequestsCustomer Feedback Tools

Platform & Customization6features

Document ManagementKnowledge baseApproval ManagementMulti-Language SupportMulti-language SupportSupport Ticket ManagementIntegrations MarketplaceKanban ViewCustom ticket views

Scheduling & Dispatch4features

Work OrdersTicket routingSLA TrackingService Level Agreements (SLAs)Scheduling OptimizationSkill-based Routing

Reporting & Analytics4features

AnalyticsReal-time analyticsReportingCustomer feedback surveysCustomizable Data Views and FilteringNet Promoter Score (NPS) TrackingNPS Calculation

Technician Management2features

Automated Matching Based on Skills and Certifications360 Degree Feedback

Equipment & Asset Management1feature

Equipment TrackingCustomer satisfaction trend tracking

Integrations 5 across 4 categories

Productivity 2
Jira

Jira

Pendo
Communication 1
Aircall

Aircall

Field Service 1
Zuper
Data & Automation 1
Segment

Pricing

Model
Freemium
Starting at
Contact for pricing