InvGate Service Desk
by InvGate
Highlights
About This Product
InvGate Service Management is an AI-powered ITSM platform featuring embedded AI (AI Hub), a no-code visual workflow builder, and integrated IT Asset Management, designed for organizations seeking to automate workflows and scale service operations.
Capabilities
How this product is delivered and what's included out of the box.
- Mobile app
- Not available
- Free trial
- No
- Free tier
- No
- Public API
- No
- Deployment
- Cloud
FSH Score Breakdown
Ease of Use 5.0
Features 6.8
Support 5.0
Value 4.5
Integrations 8.0
AI Capabilities 1.5
Customer Reviews
Features
90 features confirmed across
14categories· Showing confirmed capabilities only
Platform & Customization31features
Audit TrailAudit trailsRole-Based Access ControlRole-based access controlSingle Sign-OnSingle Sign-On (SSO)Approval ManagementApproval ManagementLink Configuration Items to TicketsUnified Service CatalogVisual Workflow DiagrammingAI Record Linking
Show 23 more
AWS Cognito AuthenticationBacklog ManagementConfiguration Management Database (CMDB)Data ConnectorsDepartmentsEnterprise Service ManagementIntegrations MarketplaceMigration SupportReal Time Multi-User VisibilityTwo-Factor AuthenticationDocument ManagementKnowledge ManagementCustom TemplatesESM TemplatesAnalytics APIChange and Release ManagementCustom Domain + SSLData Residency SelectionDedicated Server HostingMulti-Department Workflow ConfigurationMultiple SAML SupportSandbox AccountCustom FieldsSmart TagsThird-Party IntegrationInvGate connectorMulti-Language SupportMulti-Department Support
AI & Automation12features
AI Virtual Agents for First Contact ResolutionAutomation RulesAutomationAI Assisted Knowledge Article GenerationAI Assisted Ticket Creation and ManagementAI Driven Workflows with TemplatesAI Powered App SummariesAnomaly DetectionDual Knowledge Base ArchitectureKnowledge Management
Show 4 more
No Code Workflow AutomationAI Support20+ AI capabilitiesAI + Human HandoffAutopilot Workflow Automation
Scheduling & Dispatch8features
Scheduling99.9% availabilityWork OrdersTicket ManagementAuto Create Service Requests From 311SLA ManagementEmail to Job ConversionEmail ParsingEmergency Response Management24/7 critical incident responseService Level Agreements (SLAs)Adaptive Capacity Management
Customer Communication8features
Consumer Self-Service PlatformCustomer SupportEmail ticketingClient PortalSelf-Service PortalEmail IntegrationMultiple outgoing email servers24/7/365 CoverageCommunity ForumEmail to Ticket ConversionCommunity AppInvGate Community
Reporting & Analytics8features
AnalyticsAnalyticsReportingCustomizable dashboardsBuilt-In Analytic FunctionsAutomated Dashboards and System Status ReportsCustomizable Data Views and FilteringCustomizable Financial and Operational Data ViewsData Delivery to Databases or BI ToolsData WarehousingData warehouse / BI tools
Compliance & Safety5features
Incident ManagementAutomated Compliance Tracking and Certificate MonitoringWarranty ClaimsContracts and warrantiesBuilt-In SecurityHIPAA ComplianceInformation Security Management
Inventory Management4features
Inventory ManagementProblem ManagementPurchase OrdersProcurementCatalog ManagementVendor TrackingSupplier Management
CRM & Sales4features
CRMCustomer Success ManagerCase ManagementTicket ManagementContract Managementunified service catalogMaintenance Agreement ManagerService Level Management
Equipment & Asset Management3features
Asset ManagementAsset managementAlertsAI-assisted ticket managementAHRI SearchSmart Search
Technician Management2features
Training CoursesRole-based trainingLicense ManagementLicensing Contract Management
Training & Education2features
Auto Assign Learning PathsRole-based trainingGamificationGamification
Estimating & Quoting1feature
Change OrdersChange Management
Mobile & Field Tools1feature
Label GenerationBarcode and QR code generation
Certifications & Standards1feature
ITIL Compliance
Integrations 30 across 7 categories
Productivity 15
Active Directory
Asana
Asana
Azure DevOps
Confluence
FileWave
Google Workspace
InvGate Asset Management
Jira
Jira
Lansweeper
Microsoft 365
Microsoft Office 365
Microsoft Configuration Manager (SCCM)
Microsoft Entra ID
Microsoft Intune
Okta
Okta
OpenLDAP
Communication 7
Five9
Five9
Microsoft Teams
Microsoft Teams
Outlook
Outlook
RingCentral
RingCentral
Slack
Slack
Twilio
Twilio
WhatsApp WhatsApp
HR & Payroll 4
BambooHR
BambooHR
Deel
Deel
Rippling
Rippling
Workday
Workday
Accounting 1
Expensify
Field Service 1
ServiceNow
ServiceNow
Marketing 1
Facebook
Facebook Messenger
Data & Automation 1
Zapier
Zapier
Pricing
- Model
- Quote Only
- Starting at
- Contact for pricing