InvGate Service Desk
by InvGate
Highlights
About This Product
InvGate Service Management is an AI-powered ITSM platform featuring embedded AI (AI Hub), a no-code visual workflow builder, and integrated IT Asset Management, designed for organizations seeking to automate workflows and scale service operations.
Capabilities
How this product is delivered and what's included out of the box.
- Mobile app
- Not available
- Free trial
- No
- Free tier
- No
- Public API
- No
- Deployment
- Cloud
FSH Score Breakdown
Ease of Use 6.0
Features 6.4
Support 5.0
Value 4.5
Integrations 8.0
AI Capabilities 1.5
Customer Reviews
Features
94 features confirmed across
14categories· Showing confirmed capabilities only
Platform & Customization32features
Audit TrailAudit trailsAWS Cognito AuthenticationAdaptive authenticationRole-Based Access ControlRole-based access controlSingle Sign-OnSingle Sign-On (SSO)Approval ManagementApproval ManagementEnterprise Service ManagementEnterprise Service ManagementLink Configuration Items to TicketsUnified Service Catalog
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Two-Factor AuthenticationMulti-Factor Authentication (MFA)Custom API AccessSeamless integrationsCustom TemplatesPre-built workflow templatesAI Record LinkingBacklog ManagementConfiguration Management Database (CMDB)Data ConnectorsIntegrations MarketplaceMigration SupportReal Time Multi-User VisibilityDocument ManagementKnowledge ManagementDepartmentsMultiple departmentsAnalytics APIChange and Release ManagementCustom Domain + SSLData Residency SelectionDedicated Server HostingMulti-Department Workflow ConfigurationMultiple SAML SupportSandbox AccountVisual Workflow DiagrammingVisual workflow editorCustom FieldsSmart TagsThird-Party IntegrationInvGate connectorMulti-Language SupportMulti-Department Support
AI & Automation13features
Automation RulesAutomationDual Knowledge Base ArchitectureKnowledge ManagementAI Virtual Agents for First Contact ResolutionAI Assisted Ticket Creation and ManagementAI-assisted ticket creation and managementAI Assisted Knowledge Article GenerationAI-assisted Knowledge Article generationAI Powered App SummariesAI-powered ticket summariesAI Driven Workflows with TemplatesAnomaly Detection
Show 5 more
No Code Workflow AutomationAI Support20+ AI capabilitiesAI TranscriptionAI-powered ticket summariesAI + Human HandoffAutopilot Workflow Automation
Scheduling & Dispatch8features
Scheduling99.9% availabilityWork OrdersTicket ManagementAuto Create Service Requests From 311Email to Job ConversionEmail ParsingEmergency Response Management24/7 critical incident responseService Level Agreements (SLAs)SLA ManagementSLA ManagementAdaptive Capacity Management
Customer Communication8features
Customer SupportEmail ticketingClient PortalSelf-Service portalConsumer Self-Service PlatformEmail IntegrationMultiple outgoing email servers24/7/365 CoverageCommunity ForumEmail to Ticket ConversionCommunity AppInvGate Community
Reporting & Analytics8features
AnalyticsAnalyticsReportingCustomizable dashboardsBuilt-In Analytic FunctionsAutomated Dashboards and System Status ReportsCustomizable Financial and Operational Data ViewsCustomizable Data Views and FilteringCustomizable ticket viewsData Delivery to Databases or BI ToolsData WarehousingData warehouse / BI tools
Compliance & Safety6features
Incident ManagementIncident managementAutomated Compliance Tracking and Certificate MonitoringWarranty ClaimsContracts and warrantiesAudits And ComplianceITIL complianceBuilt-In SecurityHIPAA ComplianceInformation Security Management
Inventory Management4features
Inventory ManagementProblem ManagementPurchase OrdersProcurementCatalog Managementunified service catalogVendor TrackingSupplier Management
CRM & Sales4features
CRMCustomer Success ManagerCase ManagementTicket ManagementContract Managementunified service catalogMaintenance Agreement ManagerService Level Management
Equipment & Asset Management3features
Asset ManagementAsset managementAlertsInstant notificationsAHRI SearchSmart Search
Training & Education3features
GamificationGamificationAuto Assign Learning PathsRole-based trainingCustomizable Learning PathsRole-based training
Technician Management2features
Training CoursesRole-based trainingLicense ManagementLicensing Contract Management
Estimating & Quoting1feature
Change OrdersChange Management
Mobile & Field Tools1feature
Label GenerationBarcode and QR code generation
Certifications & Standards1feature
ITIL Compliance
Integrations 30 across 7 categories
Productivity 15
Active Directory
Asana
Asana
Azure DevOps
Confluence
FileWave
Google Workspace
InvGate Asset Management
Jira
Jira
Lansweeper
Microsoft 365
Microsoft Office 365
Microsoft Configuration Manager (SCCM)
Microsoft Entra ID
Microsoft Intune
Okta
Okta
OpenLDAP
Communication 7
Five9
Five9
Microsoft Teams
Microsoft Teams
Outlook
Outlook
RingCentral
RingCentral
Slack
Slack
Twilio
Twilio
WhatsApp WhatsApp
HR & Payroll 4
BambooHR
BambooHR
Deel
Deel
Rippling
Rippling
Workday
Workday
Accounting 1
Expensify
Field Service 1
ServiceNow
ServiceNow
Marketing 1
Facebook
Facebook Messenger
Data & Automation 1
Zapier
Zapier
Pricing
- Model
- Quote Only
- Starting at
- Contact for pricing