LiveAgent
by LiveAgent
Omnichannel customer service hub
Highlights
Media
This video provides an independent review and tutorial for the LiveAgent customer service platform, including a guide on setting up Twilio integration.
About This Product
LiveAgent is an all-in-one customer service platform that brings live chat, AI chatbot, email ticketing, built-in call center, social media support, and knowledge base management together in a single dashboard to help teams deliver faster, smarter support.
Capabilities
How this product is delivered and what's included out of the box.
- Mobile app
- Not available
- Free trial
- No
- Free tier
- No
- Public API
- No
- Deployment
- Cloud
FSH Score Breakdown
Ease of Use 5.0
Features 6.2
Support 5.0
Value 4.0
Integrations 7.0
AI Capabilities 1.5
Customer Reviews
Features
68 features confirmed across
12categories· Showing confirmed capabilities only
Customer Communication21features
AI Chat ReceptionistLive ChatAI ReceptionistAI ChatbotEmail IntegrationEmail integrationClient PortalCustomer PortalSplit TicketsVoIP Phone SystemAgent Collision DetectionAutomated Contact Center
Show 13 more
Business Hours ConfigurationCanned SnippetsCentralized Multi-Channel CommunicationEmail ForwardingHelp Desk And TicketingHelp Desk ChatNotificationsEmail NotificationsOmni-Channel InboxOmnichannel InboxStandard Response LibrariesCall SurveysAI ConciergeLive chat widgetVideo ConferencingVideo call functionalityCommunity ForumCustomer forum
Platform & Customization17features
Document ManagementKnowledge baseCustom FieldsCustom tagsAudit TrailAudit LogCustom API AccessCustom TemplatesEmail TemplatesData ExportDepartmentsDepartmentsEmail Hosting with Spam FilteringSPAM Filters
Show 9 more
No-Code Integration PlatformPage EditorWYSIWYG EditorRole-Based Access ControlCustom rolesApproval ManagementChange and Release ManagementCustom BrandingMulti-Language SupportShare Content In SlackKanban ViewCustom ticket filters
CRM & Sales9features
CRMTicketing systemMarketing ToolsSocial Media IntegrationAutomated Social Media PostingCase ManagementCompany Profile MaintenanceContact InsightsAd Platform IntegrationDedicated Success Manager
Show 1 more
Interaction History
AI & Automation6features
Dual Knowledge Base ArchitectureAI Assisted Ticket Creation and ManagementAI Powered Bulk ActionsAI Email AssistantAI AutoresponderAutomation RulesTime RulesAI SupportAI Answer Assistant
Scheduling & Dispatch4features
Work OrdersTicketingJob Details Notes and AttachmentsNotesJob History AccessSLA ManagementSLA Management
Reporting & Analytics4features
AnalyticsCall CenterReportingAgent ratingsNet Promoter Score (NPS) TrackingTicket satisfaction surveyCall InsightsCall Center
Technician Management2features
Time TrackingTime trackingAgent Scorecards
Invoicing & Payments1feature
Centralized Billing
Inventory Management1feature
Inventory ManagementInternal tickets
Mobile & Field Tools1feature
Digital FormsContact Forms
Equipment & Asset Management1feature
AlertsService levels (SLA)
Compliance & Safety1feature
Acoustic ModelingSound configuration
Integrations 26 across 6 categories
Communication 15
2APlus
2talk
360dialog
3CX
58VoIP
AngoVoIP
Axialys
Benemen
Cal4Care
CallTo365
ClickPhone
Slack
Slack
Telegram
Viber
WhatsApp WhatsApp
Marketing 5
AWeber
ActiveCampaign
ActiveCampaign
Blogger
ClickFunnels
ClickFunnels
Facebook Facebook
eCommerce 2
Adobe Business Catalyst
BigCommerce
BigCommerce
Data & Automation 2
Bold BI
Zapier
Zapier
CRM 1
Agile CRM
Productivity 1
Asana
Asana
Pricing
- Model
- Quote Only
- Starting at
- Contact for pricing