LiveAgent
by LiveAgent
Omnichannel customer service hub
Highlights
Media
This video provides an independent review and tutorial for the LiveAgent customer service platform, including a guide on setting up Twilio integration.
About This Product
LiveAgent is an all-in-one customer service platform that brings live chat, AI chatbot, email ticketing, built-in call center, social media support, and knowledge base management together in a single dashboard to help teams deliver faster, smarter support.
Capabilities
How this product is delivered and what's included out of the box.
- Mobile app
- Not available
- Free trial
- No
- Free tier
- No
- Public API
- No
- Deployment
- Cloud
FSH Score Breakdown
Ease of Use 5.0
Features 7.1
Support 5.0
Value 5.0
Integrations 7.0
AI Capabilities 1.5
Customer Reviews
Features
77 features confirmed across
14categories· Showing confirmed capabilities only
Customer Communication21features
Agent Collision DetectionAgent Collision DetectionAI Chat ReceptionistLive ChatAI ReceptionistAI ChatbotCanned SnippetsCanned MessagesEmail ForwardingEmail ForwardingEmail IntegrationEmail integrationHelp Desk And TicketingTicketing systemHelp Desk ChatLive chat widget
Show 13 more
NotificationsEmail NotificationsOmni-Channel InboxOmnichannel InboxSplit TicketsSplit TicketsStandard Response LibrariesPredefined AnswersVoIP Phone SystemCall CenterCall SurveysTicket satisfaction surveyClient PortalCustomer PortalCommunity ForumCustomer forumVideo ConferencingVideo call functionalityBusiness Hours ConfigurationCentralized Multi-Channel CommunicationAutomated Contact CenterBuilt-in Call CenterAI ConciergeLive chat widget
Platform & Customization20features
Audit TrailAudit LogCross-Platform SupportiOS appCustom API AccessAPI accessCustom FieldsTagsCustom TemplatesEmail TemplatesData ExportTicket ExportDepartmentsDepartmentsDocument ManagementKnowledge base
Show 12 more
Email Hosting with Spam FilteringSPAM FiltersRole-Based Access ControlCustom RolesTeam CollaborationCollaboration toolsShare Content In SlackSlack notificationsThird-Party IntegrationIntegrationsNo-Code Integration PlatformPage EditorWYSIWYG EditorMulti-Language SupportMultiple language supportBusiness Process BlueprintsBusiness Hours ConfigurationApproval ManagementChange and Release ManagementKanban ViewCustom ticket filters
CRM & Sales9features
CRMTicketing systemAutomated Social Media PostingSocial Media IntegrationsCase ManagementMultiple Ticket TabsContact InsightsCRM InsightsMarketing ToolsSocial MediaCompany Profile MaintenanceInteraction HistoryOnline Ticket HistoryAd Platform Integration
Show 1 more
Dedicated Success Manager
AI & Automation9features
AI Email AssistantAI AutoresponderAI Powered Bulk ActionsMass ActionsAutomation RulesAutomation RulesDual Knowledge Base ArchitectureAI SupportPriority supportAI Assisted Ticket Creation and ManagementAI Driven Text MessagingAI Answer ComposerAI InsightsCRM Insights
Show 1 more
AI Agent Custom InstructionsPause
Scheduling & Dispatch5features
Work OrdersTicketingJob Details Notes and AttachmentsNotesSLA ManagementSLA ManagementJob History AccessProject ManagementResponsibility
Reporting & Analytics4features
AnalyticsReporting/AnalyticsReportingEssential reportingNet Promoter Score (NPS) TrackingTicket satisfaction surveyCall InsightsCall Center
Technician Management2features
Time TrackingTime TrackingAgent ScorecardsAgent ratings
Invoicing & Payments1feature
Centralized Billing
Estimating & Quoting1feature
Specification EditorWYSIWYG Editor
Fleet & GPS Management1feature
Driver Behavior MonitoringAgent Collision Detection
Inventory Management1feature
Inventory ManagementInternal tickets
Mobile & Field Tools1feature
Digital FormsContact Forms
Equipment & Asset Management1feature
AlertsAlerts/Escalation
Compliance & Safety1feature
Acoustic ModelingSound configuration
Integrations 26 across 6 categories
Communication 15
2APlus
2talk
360dialog
3CX
58VoIP
AngoVoIP
Axialys
Benemen
Cal4Care
CallTo365
ClickPhone
Slack
Slack
Telegram
Viber
WhatsApp WhatsApp
Marketing 5
AWeber
ActiveCampaign
ActiveCampaign
Blogger
ClickFunnels
ClickFunnels
Facebook Facebook
eCommerce 2
Adobe Business Catalyst
BigCommerce
BigCommerce
Data & Automation 2
Bold BI
Zapier
Zapier
CRM 1
Agile CRM
Productivity 1
Asana
Asana
Pricing
- Model
- Quote Only
- Starting at
- Contact for pricing