LiveChat
by LiveChat
The live chat software that gets the job done
Highlights
Media
www.livechat.com
About This Product
AI live chat software for business, designed for B2B SaaS companies.
Capabilities
How this product is delivered and what's included out of the box.
- Mobile app
- Not available
- Free trial
- No
- Free tier
- No
- Public API
- No
- Deployment
- Cloud
FSH Score Breakdown
Ease of Use 5.0
Features 6.9
Support 5.0
Value 5.0
Integrations 8.0
AI Capabilities 1.5
Customer Reviews
Features
56 features confirmed across
7categories· Showing confirmed capabilities only
Customer Communication14features
AI Chat ReceptionistWebsite chat widgetApple Messages for BusinessApple Messages for BusinessChat AppsMobile App Chat WidgetChat FeatureDirect Chat LinkEmail IntegrationEmail integrationSMS MessagingSMSWhatsapp IntegrationWhatsApp integrationNotificationsReal-time notifications
Show 6 more
Call SurveysChat Window CustomizationCentralized Multi-Channel CommunicationMulti-channel communicationAutomated Omnichannel DistributionOmnichannel APIsMessaging Channels SupportChat EngagementChat engagement
AI & Automation12features
AI Agents for Engagement, Qualification, and ConversionAI customer service chatbotsAI Automation SummaryChat summaryAI Powered Product Ranking and RecommendationsProduct recommendationsAI SupportAI CopilotAutomation RulesWorkflow AutomationAI Email AssistantCopilot - AI AssistantAI InsightsInsightsSentiment AnalysisSentiment analysis
Show 4 more
No-Code Bot BuilderAI Generated Response DraftsAI Reply SuggestionsAI Assistant (ADP Assist)AI TranscriptionChat summary
Platform & Customization11features
AI Text Rewriting And TranslationText enhancementCustom API AccessDeveloper ConsoleCustom Integrations via WebhooksCustom integrations via webhooksThird-Party IntegrationApp MarketplaceSingle Sign-OnSingle Sign-on (SSO)Analytics APIData & Reporting APIsDocument ManagementFile sharingApproval ManagementService level agreements (SLAs)
Show 3 more
Custom TemplatesBot templatesIntegrations MarketplacePublic app marketplace for integrationsUnit ConversionCampaign conversion
CRM & Sales8features
Ad Performance And ROAS TrackingCampaign conversionWebsite Visitor TrackingWebsite traffic monitoringAd Platform IntegrationFacebook Messenger integrationAutomated Social Media PostingInstagram integrationAutomated Review RequestsCustomer surveysMarketing ToolsCampaignsLead ManagementLead captureSales AutomationChat engagement
Reporting & Analytics7features
ReportingSales trackerAnalyticsInsightsGoal TrackingGoal trackingWeekly Chat SummariesWeekly chat summariesNet Promoter Score (NPS) TrackingChat satisfaction surveysReal Time Performance MonitoringAgent performance monitoringOn-Demand Reporting
Technician Management3features
Overtime Prediction And ManagementStaffing predictionAgent ScorecardsAgent performanceAutomated Work SummariesWeekly summaries
Scheduling & Dispatch1feature
Service Level Agreements (SLAs)
Integrations 25 across 6 categories
Marketing 6
ActiveCampaign
ActiveCampaign
Facebook
Facebook Messenger
Google Analytics
Google Analytics
Instagram
Mailchimp
Mailchimp
Mixpanel
Mixpanel
eCommerce 6
BigCommerce
BigCommerce
Shopify
Shopify
Squarespace
Squarespace
Webflow
Webflow
Wix
Wix
WordPress
WordPress
CRM 5
HelpDesk
HubSpot
HubSpot
Pipedrive
Pipedrive
Salesforce
Salesforce
Zendesk
Zendesk
Communication 5
Apple Messages for Business
Telegram
Twilio
WhatsApp
WhatsApp Business
Zoho Assist
Zoho Assist
Productivity 2
Calendly
Calendly
Dropbox
Dropbox
Data & Automation 1
WHMCS
Pricing
- Model
- Custom
- Starting at
- Contact for pricing