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Ooma Office

by Ooma Inc.

Last updated Mar 29, 2026 · 1 revision

Ranked #1 for small business VoIP for 12 consecutive years (PC Mag); offers 40-76% savings vs traditional phone service.

Buy from Ooma Inc. Visit website

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About This Product

Essentials plan $19.95/user/month, Pro $24.95/user/month, Pro Plus higher. Three service tiers with 50+ business features in base plan. Includes videoconferencing, hot desking, and Salesforce integration on higher tiers. Annual ROI clear for 15-person HVAC crew (saves $11k+/year).

Capabilities

How this product is delivered and what's included out of the box.

Mobile app
Available
Free trial
Yes
Free tier
No
Public API
Yes
Deployment
Cloud

Trust & Privacy

Each statement below was extracted directly from the vendor's privacy policy or terms of service. Click "source" to read it in context.

Shares data with third parties

"We may disclose your Personal Information to third parties for targeted advertising, including social media platforms, third-party advertising networks, and other parties that assist us in serving and optimizing our advertisements."
Confidence: high Source

Data export available on request

"You may also have the right to access this Personal Information in a portable format."
Confidence: high Source

Primary policy document: https://ooma.com/privacy-policy

FSH Score Breakdown

Ease of Use
7.0
Features
6.0
Support
5.0
Value
6.5
Integrations
8.0
AI Capabilities
2.5

Customer Reviews

Features

13 features confirmed across 5categories· Showing confirmed capabilities only

Customer Communication8features

VoIP Phone SystemSIP TrunkingFaxDigital FaxAI ReceptionistVirtual ReceptionistCustomer SupportSMS MessagingText MessagingVideo ConferencingVideoconferencingCall ScreeningCall RoutingCall Queuing

Technician Management2features

Hot DeskingCall Monitoring & CoachingCall Recording

Reporting & Analytics1feature

AnalyticsAdvanced Analytics

AI & Automation1feature

AI TranscriptionAI Transcriptions

Platform & Customization1feature

Cross-Platform Support

Integrations 2 across 2 categories

CRM 1
Salesforce Native
Communication 1
Microsoft Teams

Pricing

Model
Per User
Starting at
$20/mo
Notes
Essentials $19.95/user/mo. Pro $24.95/user/mo. Pro Plus $29.95/user/mo. Hardware extra.

Related Products 3 across 1 category

Alternatives & Competitors

Vonage Business Communications Evidence-backed Good
Vonage Group Holdings Strong match
Why these are related — sources 4
  • reddit

    “Have you kept Vonage? I have the same plan as you and am now deciding whether I want to move to Ooma. $80 upfront and then in my area the "free" plan paying taxes and fees is $7, plus $40 to port my old number, so I'm looking at 13 months to start coming out ahead of staying with Vonage.”

  • dialpad.com

    “What makes Vonage a good alternative to Ooma?”

  • nextiva.com

    “Ooma Office is tailored to small businesses looking for Vonage alternatives that implement a hybrid work approach, look for simple call center capabilities, and want to integrate their business communication with their CRM.”

  • withallo.com

    “Like Ooma, Vonage is a legacy VoIP provider serving both small businesses and residential homeowners.”

RingCentral Office Evidence-backed Good
RingCentral Inc. Strong match
Why these are related — sources 5
  • reddit

    “Ooma is ok, vonage customer service is terrible and ringcentral is expensive AF.”

  • pcmag.com

    “Ooma Office generally costs less than RingEX and Unite. However, those services provide extra features for the money and are more lenient with participant limits.”

  • quo.com

    “While RingCentral is a familiar face in the VoIP landscape, it may be too pricey for many small businesses. If you don’t have the budget for it, consider another Ooma alternative.”

  • ringcentral.com

    “Ooma Office vs RingCentral”

  • withallo.com

    “In terms of call management features, RingCentral blows Ooma out of the water. It even supports desk phones if you can't quite give them up yet. But Ooma doesn't make you feel as forced to upgrade as RingCentral.”

Nextiva Evidence-backed Good
Nextiva Inc. Good match
Why these are related — sources 4
  • google

    “Compared with alternatives like Nextiva, which lean more toward enterprise-level complexity, Ooma gives small businesses exactly what they need—professional-grade tools that don’t get in the way.”

  • dialpad.com

    “Pricing-wise, Nextiva compares is a bit cheaper than Ooma for a similar feature set.”

  • quo.com

    “See how Nextiva and Ooma compare by checking out our”

  • withallo.com

    “Something we liked about Nextiva was its updated user interface. Ooma Office was pretty outdated from the get-go, but Nextiva made it easier for us to navigate during our free trial.”