osTicket
by osTicket
the world's most popular open source ticketing system
Highlights
Media
osticket.com
About This Product
osTicket is a widely used and trusted open source support ticketing system that is platform-independent and web-based.
Capabilities
How this product is delivered and what's included out of the box.
- Mobile app
- Not available
- Free trial
- No
- Free tier
- No
- Public API
- No
- Deployment
- Cloud
FSH Score Breakdown
Ease of Use 5.0
Features 6.5
Support 5.0
Value 7.0
Integrations 7.0
AI Capabilities 1.5
Customer Reviews
Features
35 features confirmed across
8categories· Showing confirmed capabilities only
Platform & Customization13features
Custom FieldsCustom FieldsApproval ManagementAPI Automation for ProcessesBackup And RestoreDaily BackupsCross-Platform SupportCustom BrandingData ExportFull Text Search
Show 5 more
Document ManagementThread ActionCustom Scripting SupportMulti-Language Supportlanguage packsSingle Sign-OnActive Directory AuthenticationCustom API Accessplugin support
Customer Communication10features
Client PortalCustomer PortalAssign, Transfer, and ReferralChat and Email SupportEmail IntegrationEmail IntegrationHelp DeskHelp TopicsTicket RoutingCustomer SupportCustomer Support Portal
Show 2 more
AI Chat ReceptionistAuto-ResponderNotificationsTicket Filters
CRM & Sales4features
Annual Maintenance and Repair CoverageCase ManagementMaintenance Agreement ManagerService Level AgreementsLead ManagementAssign, Transfer, & Referral
AI & Automation3features
Automation RulesAutomatic AI RepliesAI SupportConfigurable Help Topic
Reporting & Analytics2features
ReportingAnalyticsDashboard Reports
Scheduling & Dispatch1feature
Project ManagementTasks
Equipment & Asset Management1feature
AHRI SearchAdvanced Search
Training & Education1feature
Peer Support & Student Community
Pricing
- Model
- Free
- Starting at
- Contact for pricing