osTicket
by osTicket
the world's most popular open source ticketing system
Highlights
Media
osticket.com
About This Product
osTicket is a widely used and trusted open source support ticketing system that is platform-independent and web-based.
Capabilities
How this product is delivered and what's included out of the box.
- Mobile app
- Not available
- Free trial
- No
- Free tier
- No
- Public API
- No
- Deployment
- Cloud
FSH Score Breakdown
Ease of Use 5.0
Features 5.4
Support 5.0
Value 8.0
Integrations 7.0
AI Capabilities 1.5
Features
42 features confirmed across
9categories· Showing confirmed capabilities only
Platform & Customization15features
Approval ManagementService Level AgreementsBackup And RestoreDaily BackupsCustom FieldsCustom FieldsDocument ManagementAmazon S3 Attachment StorageFull Text SearchAdvanced SearchMulti-Language SupportLanguage packsSingle Sign-OnHTTP Pass Through AuthenticationCustom Scripting SupportPlugin support
Show 7 more
API Automation for ProcessesAPI for ticket creationCross-Platform SupportCustom BrandingData ExportAWS Cognito AuthenticationAPI key authenticationCustom API AccessJSON response formatHelp CenterConfigurable Help Topic
Customer Communication10features
Assign, Transfer, and ReferralAssign, Transfer, & ReferralClient PortalCustomer PortalEmail IntegrationEmail IntegrationHelp DeskConfigurable Help TopicHelp TopicsHelp TopicsTicket RoutingAgent Collision AvoidanceCustomer SupportCustomer Support PortalCommunity ForumCommunity Support
Show 2 more
AI Chat ReceptionistAuto-ResponderNotificationsTicket Filters
CRM & Sales6features
Annual Maintenance and Repair CoverageManaged Upgrades & MaintenanceCase ManagementCustom Columns and QueuesMaintenance Agreement ManagerService Level AgreementsLead ManagementAssign, Transfer, & ReferralCase CreationTicket creation via APIReferral TrackingAssign, Transfer, & Referral
AI & Automation4features
Automatic AI RepliesAuto-ResponderAutomation RulesTicket FiltersAI Powered SearchAdvanced SearchAI SupportConfigurable Help Topic
Reporting & Analytics2features
ReportingDashboard ReportsAnalyticsReporting/Analytics
Equipment & Asset Management2features
Asset ManagementManaged Upgrades & MaintenanceAHRI SearchAdvanced Search
Scheduling & Dispatch1feature
Project ManagementTasks
Mobile & Field Tools1feature
Customizable Forms and ContractsCustomizable Forms and Contracts
Training & Education1feature
Peer Support & Student Community
Pricing
- Model
- Free
- Starting at
- Contact for pricing