osTicket
by osTicket
the world's most popular open source ticketing system
Highlights
Media
osticket.com
About This Product
osTicket is a widely used and trusted open source support ticketing system that is platform-independent and web-based.
Capabilities
How this product is delivered and what's included out of the box.
- Mobile app
- Not available
- Free trial
- No
- Free tier
- No
- Public API
- No
- Deployment
- Cloud
FSH Score Breakdown
Ease of Use 5.0
Features 5.4
Support 5.0
Value 8.0
Integrations 7.0
AI Capabilities 1.5
Customer Reviews
Features
42 features confirmed across
9categories· Showing confirmed capabilities only
Platform & Customization15features
Approval ManagementService Level AgreementsBackup And RestoreDaily BackupsCustom FieldsCustom FieldsDocument ManagementAmazon S3 Attachment StorageFull Text SearchAdvanced SearchMulti-Language SupportLanguage packsSingle Sign-OnHTTP Pass Through AuthenticationCustom Scripting SupportPlugin support
Show 7 more
API Automation for ProcessesAPI for ticket creationCross-Platform SupportCustom BrandingData ExportAWS Cognito AuthenticationAPI key authenticationCustom API AccessJSON response formatHelp CenterConfigurable Help Topic
Customer Communication10features
Assign, Transfer, and ReferralAssign, Transfer, & ReferralClient PortalCustomer PortalEmail IntegrationEmail IntegrationHelp DeskConfigurable Help TopicHelp TopicsHelp TopicsTicket RoutingAgent Collision AvoidanceCustomer SupportCustomer Support PortalCommunity ForumCommunity Support
Show 2 more
AI Chat ReceptionistAuto-ResponderNotificationsTicket Filters
CRM & Sales6features
Annual Maintenance and Repair CoverageManaged Upgrades & MaintenanceCase ManagementCustom Columns and QueuesMaintenance Agreement ManagerService Level AgreementsLead ManagementAssign, Transfer, & ReferralCase CreationTicket creation via APIReferral TrackingAssign, Transfer, & Referral
AI & Automation4features
Automatic AI RepliesAuto-ResponderAutomation RulesTicket FiltersAI Powered SearchAdvanced SearchAI SupportConfigurable Help Topic
Reporting & Analytics2features
ReportingDashboard ReportsAnalyticsReporting/Analytics
Equipment & Asset Management2features
Asset ManagementManaged Upgrades & MaintenanceAHRI SearchAdvanced Search
Scheduling & Dispatch1feature
Project ManagementTasks
Mobile & Field Tools1feature
Customizable Forms and ContractsCustomizable Forms and Contracts
Training & Education1feature
Peer Support & Student Community
Pricing
- Model
- Free
- Starting at
- Contact for pricing