Salesforce Service Cloud
by Salesforce
Highlights
Media
This video provides a tutorial and demonstration of Salesforce Service Cloud, focusing on case management and omnichannel support features.
About This Product
A service platform that cuts service costs by combining humans and AI agents on one platform.
Capabilities
How this product is delivered and what's included out of the box.
- Mobile app
- Not available
- Free trial
- No
- Free tier
- No
- Public API
- No
- Deployment
- Cloud
FSH Score Breakdown
Ease of Use 5.0
Features 6.0
Support 5.0
Value 4.0
Integrations 7.0
AI Capabilities 1.5
Customer Reviews
Features
23 features confirmed across
9categories· Showing confirmed capabilities only
Customer Communication5features
Computer Telephony IntegrationCustomer Service PortalCall RoutingOmni-channel supportVoIP Phone SystemVoice and TelephonyEmail IntegrationDrag-and-Drop Email Builder
CRM & Sales5features
CRM360-degree customer viewCase ManagementCase ManagementMarketing ToolsEmail CampaignsCase AssignmentLead ManagementLead Assignment and Routing
AI & Automation4features
AI Customer Service RepAutomation RulesAdvanced case routing and assignment rulesAI SupportAI-powered assistanceAI Knowledge Base
Platform & Customization3features
Document ManagementKnowledge ManagementCustom BrandingCustomizationMobile-First Design
Reporting & Analytics2features
ReportingCustomizable Reports and DashboardsAnalytics
Scheduling & Dispatch1feature
Project ManagementCase Management
Invoicing & Payments1feature
Payment ProcessingManaged Checkout
Equipment & Asset Management1feature
Asset Management
Training & Education1feature
Self-Paced Online LearningSandbox for Testing and Training
Pricing
- Model
- Quote Only
- Starting at
- Contact for pricing