Salesforce Service Cloud
by Salesforce
Highlights
Media
This video provides a tutorial and demonstration of Salesforce Service Cloud, focusing on case management and omnichannel support features.
About This Product
A service platform that cuts service costs by combining humans and AI agents on one platform.
Capabilities
How this product is delivered and what's included out of the box.
- Mobile app
- Not available
- Free trial
- No
- Free tier
- No
- Public API
- No
- Deployment
- Cloud
FSH Score Breakdown
Ease of Use 5.0
Features 6.0
Support 5.0
Value 4.0
Integrations 7.0
AI Capabilities 1.5
Customer Reviews
Features
26 features confirmed across
9categories· Showing confirmed capabilities only
Customer Communication8features
Consumer Self-Service PlatformService AnalyticsClient PortalService PortalComputer Telephony IntegrationCustomer Service PortalCall RoutingOmni-channel supportVoIP Phone SystemVoice and TelephonySMS MessagingMessagingEmail IntegrationDrag-and-Drop Email Builder
CRM & Sales5features
CRMCustomer 360Case ManagementCase ManagementMarketing ToolsEmail CampaignsCase AssignmentLead ManagementLead Assignment and Routing
AI & Automation3features
AI SupportAI agentsAI Customer Service RepAI Knowledge Base
Platform & Customization3features
Document ManagementKnowledge ManagementThird-Party IntegrationCCaaS IntegrationsMobile-First Design
Scheduling & Dispatch2features
Work OrdersAsset Service Lifecycle ManagementProject ManagementCase Management
Reporting & Analytics2features
ReportingCustomizable Reports and DashboardsAnalytics
Invoicing & Payments1feature
Payment ProcessingManaged Checkout
Equipment & Asset Management1feature
Asset Management
Training & Education1feature
Self-Paced Online LearningSandbox for Testing and Training
Pricing
- Model
- Quote Only
- Starting at
- Contact for pricing