ServiceNow Field Service Management
by ServiceNow
Highlights
Media
This video provides a high-level overview and basic tutorial of the ServiceNow Field Service Management platform.
About This Product
A standalone mobile application for ServiceNow Field Service Management that enables field service agents to execute work order tasks, manage assets, and close tasks on iOS or Android devices in online or offline modes.
Capabilities
How this product is delivered and what's included out of the box.
- Mobile app
- Not available
- Free trial
- No
- Free tier
- No
- Public API
- No
- Deployment
- Cloud
FSH Score Breakdown
Ease of Use 6.0
Features 6.5
Support 5.0
Value 4.0
Integrations 7.0
AI Capabilities 1.5
Customer Reviews
Features
17 features confirmed across
9categories· Showing confirmed capabilities only
AI & Automation5features
AI Knowledge BaseView knowledge baseAutomation RulesAutomated workflowsAI Agents for Engagement, Qualification, and ConversionAI Driven Workflows with TemplatesAI AssistantsAutonomous AI agents
Scheduling & Dispatch3features
Work OrdersView assigned tasksScheduling OptimizationSchedule OptimizationReservations ManagementCapacity and Reservations Management
Equipment & Asset Management2features
Equipment TrackingAsset trackingAsset ManagementManage assets
Platform & Customization2features
Scheduling And Dispatch IntegrationTechnician scheduling and dispatchTwo-Factor AuthenticationMulti-factor authentication
Inventory Management1feature
Inventory ManagementInventory Management
Mobile & Field Tools1feature
Offline ModeUpdate tasks in online and offline mode
Technician Management1feature
Checklists and TasksDebrief tasks
CRM & Sales1feature
Dynamic Territory ManagementField Service Territory Management
Compliance & Safety1feature
Data EncryptionData encryption at rest and in transit
Pricing
- Model
- Quote Only
- Starting at
- Contact for pricing