Vozy
by Vozy
The trusted partner for leading companies solving customer issues on first contact with flexible tech and a team that's always got your back.
Highlights
About This Product
A Latin American-rooted conversational AI platform built for enterprises running high call volumes (30,000+ per month) and needing Spanish-language support at scale, specifically for banking, insurance, utilities, and collections sectors.
Capabilities
How this product is delivered and what's included out of the box.
- Mobile app
- Not available
- Free trial
- No
- Free tier
- No
- Public API
- No
- Deployment
- Cloud
FSH Score Breakdown
Ease of Use 5.0
Features 8.0
Support 5.0
Value 4.5
Integrations 8.0
AI Capabilities 1.5
Customer Reviews
Features
120 features confirmed across
12categories· Showing confirmed capabilities only
AI & Automation29features
AI + Human HandoffSeamless escalation to human agentsAI Agent BuilderBot Design & DeploymentAI Follow-Up TasksTask AutomationAI TranscriptionText To Speech & Speech To TextAutomation RulesAutomationIntent RecognitionIntent RecognitionMachine LearningMachine LearningPersistent User ContextContext Awareness
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Sentiment AnalysisSentiment analysisAI Automation SummaryChat TranscriptBrand Voice Selection and CloningAI SupportCustomer supportAgent Assist with Real-Time CoachingAI Assist for Voice/Text QueriesAI Comment ParsingAI Driven Workflows with TemplatesAI Feedback AnalysisAI Virtual Agents for First Contact ResolutionAutomatic Call Classification and Disposition CorrectionAutonomous Collections AgentDual Knowledge Base ArchitectureKnowledge Base ManagementMeeting Recording, Transcription, and SummariesNeural Text to SpeechSpeech-to-Text AnalysisAI Content DraftingFlexible Response ManagementAnomaly DetectionPredictive CapabilitiesAI Chatbot AssistantAI Executive AssistantCustomer Data AutomationAI Generated Call NotesAutomated call disposition note generation
Customer Communication25features
AI Chat ReceptionistVirtual Personal Assistant (VPA)AI ConciergeNatural Language DialogueAI ReceptionistVirtual AssistantAuto DialerOutbound DialingAutomated Omnichannel DistributionOmnichannel DeploymentCall Flow AutomationCall QueuingCall Queue ManagementQueue ManagementCall RoutingCall Routing
Show 17 more
Call ScriptingMultiple ScriptsCentralized Multi-Channel CommunicationMulti Channel SupportCustomer SupportCentralized conversation viewFlexible Response ManagementFlexible Response ManagementOmni-Channel InboxUnified conversation view across channelsVoIP Phone SystemComputer Telephony IntegrationCall RecordingCall RecordingAutonomous Call HandlingCentralized Conversation ManagementChat Window CustomizationIVR (Interactive Voice Response) MenusMissed Call Text BackUnified App for Calls, Video, Messaging, SMS, and FaxAutomated Outbound Calling Campaigns and VoicemailsOutbound collections campaign automationSMS MessagingOmnichannel messaging supportMessage PersonalizationPersonalizationProgrammable Voice Calls Across Time Zones
Platform & Customization16features
Autocomplete SuggestionsQuery SuggestionsCustom API AccessAPI integrationsCustom BrandingCustomizable BrandingCustom TemplatesCustomizable TemplatesDocument ManagementKnowledge Base ManagementMulti-Language SupportMulti-language SupportSupport Ticket ManagementSupport Ticket ManagementTeam CollaborationCollaboration Tools
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Third-Party IntegrationThird-Party IntegrationsRole-Based Access ControlAccess controls/permissionsNear Real-Time Access to Critical InformationReal-time Agent AssistanceNatural Language Search for People, Reports, and PoliciesSandbox AccountSandbox environmentBiometric App LockVoice biometrics authenticationData ExportSearch/FilterCustom Scripting SupportSandbox environment
CRM & Sales14features
CRMCustomer Experience ManagementAdvanced Audience SegmentationCustomer SegmentationAI Lead ScreeningLead qualificationAI Search And LLM VisibilityNatural Language SearchAutomated Customer Touchpoints And SequencesFeedback ManagementAutomated Review RequestsCustomer SurveysLead ManagementLead CaptureMarketing ToolsCampaign Management
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Ad Performance And ROAS TrackingPerformance metrics and insightsAd ManagementCampaign ManagementAutomated CRM LoggingInteraction HistoryTranscripts/Chat HistoryA/B TestingA/B TestingSales Automation
Reporting & Analytics9features
AnalyticsAnalyticsReportingCustomization optionsCall InsightsConversation analysis and trend identificationAI Powered Call Tracking and AnalyticsSpeech analyticsKPIs and ReportingReal Time Performance MonitoringSmart Data DiscoveryDepartmentalized Performance TrackingAgent performance analytics
Show 1 more
Real Time Operational Data Collection and Analysis
Technician Management7features
Agent ScorecardsHuman agent performance analysisAutomated Matching Based on Skills and CertificationsSkill Based RoutingCall Monitoring & CoachingCall RecordingFace RecognitionVoice BiometricsAutomated Quality AssuranceAutomated QA scoringTechnician CoachingLive agent coachingBiometric RecognitionVoice biometrics authentication
Compliance & Safety7features
Compliance Language and Tone ScoringCode ComplianceCompliance scoringEnergy ModelingHuman agent performance analysisVoice BiometricsAudits And ComplianceCompliance language and tone scoringRefrigerant Recovery TrackingLili RecoverRisk ManagementFraud prevention
Invoicing & Payments4features
InvoicingVoice CustomizationCheck and Form Printing with Fraud MonitoringFraud preventionCheck Balance and Credit LimitAutomated Past Due Payment RemindersOutbound collections automation
Scheduling & Dispatch3features
SchedulingAppointment scheduling and confirmationScheduling OptimizationAdvanced Call RoutingOnline BookingAppointment scheduling and confirmation
Inventory Management2features
Inventory ManagementFlexible Response ManagementAutomated Order Processing and Fulfillment
Equipment & Asset Management2features
Predictive MaintenancePredictive CapabilitiesRemote MonitoringReal-Time Monitoring
Accounting Integration2features
Job CostingCentralized conversation viewAccounts ReceivableAutonomous debt collection agents
Integrations 10 across 4 categories
Communication 5
Amazon Connect
Microsoft Teams
Microsoft Teams
Slack
Slack
Twilio
Twilio Voice
WhatsApp
WhatsApp Business API
CRM 3
HubSpot
HubSpot
Salesforce
Salesforce
Zendesk
Zendesk
Marketing 1
Facebook
Productivity 1
ChatGPT
ChatGPT
Pricing
- Model
- Quote Only
- Starting at
- Contact for pricing