Vozy
by Vozy
The trusted partner for leading companies solving customer issues on first contact with flexible tech and a team that's always got your back.
Highlights
About This Product
A Latin American-rooted conversational AI platform built for enterprises running high call volumes (30,000+ per month) and needing Spanish-language support at scale, specifically for banking, insurance, utilities, and collections sectors.
Capabilities
How this product is delivered and what's included out of the box.
- Mobile app
- Not available
- Free trial
- No
- Free tier
- No
- Public API
- No
- Deployment
- Cloud
FSH Score Breakdown
Ease of Use 5.0
Features 9.0
Support 5.0
Value 4.0
Integrations 8.0
AI Capabilities 1.5
Customer Reviews
Features
118 features confirmed across
12categories· Showing confirmed capabilities only
AI & Automation30features
Automation RulesAutomationSentiment AnalysisSentiment analysisAI Automation SummaryChat TranscriptBrand Voice Selection and CloningAI TranscriptionChat TranscriptAgent Assist with Real-Time CoachingAI + Human HandoffAI Agent Builder
Show 22 more
AI Assist for Voice/Text QueriesAI Comment ParsingAI Driven Workflows with TemplatesAI Feedback AnalysisAI Follow-Up TasksTask AutomationAI Generated Call NotesAI Virtual Agents for First Contact ResolutionAutomatic Call Classification and Disposition CorrectionAutonomous Collections AgentDual Knowledge Base ArchitectureKnowledge Base ManagementIntent RecognitionIntent RecognitionMachine LearningMachine LearningMeeting Recording, Transcription, and SummariesPersistent User ContextAI SupportLili digital assistantAI Review ResponsesAutomated ResponsesAnomaly DetectionPredictive CapabilitiesAI Chatbot AssistantAI Executive AssistantCustomer Data AutomationNeural Text to SpeechNo-Code Bot Builder
Customer Communication25features
Call RecordingCall RecordingMessage PersonalizationOmni-Channel InboxUnified conversation view across channelsAI ConciergeProactive chatAI ReceptionistAI ChatbotCall RoutingCall routingCustomer SupportCustomer supportVoIP Phone SystemCall transfer
Show 17 more
Auto DialerOutbound DialingAutomated Omnichannel DistributionAutomated Outbound Calling Campaigns and VoicemailsAutonomous Call HandlingCentralized Conversation ManagementChat Window CustomizationFlexible Response ManagementIVR (Interactive Voice Response) MenusMissed Call Text BackUnified App for Calls, Video, Messaging, SMS, and FaxCall Flow AutomationPre-recorded messagesAI Chat ReceptionistBot Design & DeploymentCall Queue ManagementCall ScriptingCentralized Multi-Channel CommunicationProgrammable Voice Calls Across Time ZonesEmail IntegrationChat/Messaging
Platform & Customization17features
Multi-Language SupportMulti-language SupportCustom BrandingCustomizable brandingData ImportData import/exportDocument ManagementKnowledge base managementRole-Based Access ControlAccess controls/permissionsThird-Party IntegrationThird-Party integrationsCustom TemplatesCustomizable TemplatesNatural Language Search for People, Reports, and Policies
Show 9 more
Near Real-Time Access to Critical InformationSandbox AccountSandbox environmentAutocomplete SuggestionsMultiple Data Source ConnectivitySupport Ticket ManagementTeam CollaborationCustom Scripting SupportSandbox environmentData ExportMultiple data sourcesCustom API AccessFor developers
CRM & Sales13features
CRMCustomer experience managementAI Lead ScreeningLead qualificationAd ManagementCampaign ManagementAdvanced Audience SegmentationCustomer SegmentationAI Search And LLM VisibilityNatural Language SearchAutomated Customer Touchpoints And SequencesCustomer Experience ManagementAutomated Review RequestsCustomer SurveysInteraction HistoryTranscripts/Chat History
Show 5 more
Lead ManagementLead captureMarketing ToolsCampaign managementAutomated CRM LoggingA/B TestingSales Automation
Reporting & Analytics10features
AnalyticsPerformance metricsReportingCall reportingCall TrackingCall loggingKPIs and ReportingReal Time Performance MonitoringSmart Data DiscoveryCall InsightsCall disposition auto-generationNet Promoter Score (NPS) TrackingCustomer surveys
Show 2 more
AI Powered Call Tracking and AnalyticsReal Time Operational Data Collection and Analysis
Technician Management6features
Call Monitoring & CoachingCall monitoringAgent ScorecardsAutomated Matching Based on Skills and CertificationsSkill Based RoutingFace RecognitionVoice BiometricsTechnician CoachingLive agent coachingInternal Employee CommunicationCollaboration tools
Compliance & Safety5features
Compliance Language and Tone ScoringCode ComplianceCompliance scoringEnergy ModelingHuman agent performance analysisVoice BiometricsRefrigerant Recovery TrackingLili Recover
Invoicing & Payments3features
Check and Form Printing with Fraud MonitoringAutomated Past Due Payment RemindersCheck Balance and Credit Limit
Equipment & Asset Management3features
Remote MonitoringReal-Time monitoringPredictive MaintenanceAHRI SearchQuery suggestions
Scheduling & Dispatch2features
SchedulingAutomated appointment schedulingProject ManagementWorkflow management
Inventory Management2features
Inventory ManagementFlexible Response ManagementAutomated Order Processing and Fulfillment
Accounting Integration2features
Job CostingCentralized conversation viewAccounts ReceivableAutonomous debt collection agents
Integrations 10 across 4 categories
Communication 5
Amazon Connect
Microsoft Teams
Microsoft Teams
Slack
Slack
Twilio
Twilio Voice
WhatsApp
WhatsApp Business API
CRM 3
HubSpot
HubSpot
Salesforce
Salesforce
Zendesk
Zendesk
Marketing 1
Facebook
Productivity 1
ChatGPT
ChatGPT
Pricing
- Model
- Quote Only
- Starting at
- Contact for pricing