WATI
by WATI
Business Conversations made simple
Highlights
About This Product
Wati is a conversational intelligence platform built on WhatsApp that enables high-growth teams to acquire leads, manage sales pipelines, and provide customer support through a unified inbox supporting WhatsApp, Instagram, Facebook, SMS, and voice channels.
Capabilities
How this product is delivered and what's included out of the box.
- Mobile app
- Not available
- Free trial
- No
- Free tier
- No
- Public API
- No
- Deployment
- Cloud
FSH Score Breakdown
Ease of Use 6.0
Features 6.3
Support 5.0
Value 4.5
Integrations 7.0
AI Capabilities 1.5
Customer Reviews
Features
45 features confirmed across
8categories· Showing confirmed capabilities only
Customer Communication15features
Unified Messaging InboxUnified inbox for concurrent customer messagesWhatsapp IntegrationWhatsApp messaging at scaleEmail IntegrationShared Team InboxWhatsApp Bulk CampaignsWhatsApp bulk campaignsSMS MessagingWhatsApp voice channelAI ConciergeProactive ChatOmni-Channel InboxUnified multi-channel inboxAuto Reply Messages
Show 7 more
Centralized Conversation ManagementChat InboxWhatsApp Broadcast Template MessagesAI Chat ReceptionistAI-powered chatbotsWhatsApp CallingWhatsApp voice callingAssign Messages to Team MembersTeam Inbox for chat collaborationVoIP Phone SystemVoice channel
CRM & Sales12features
CRMUnified inboxAI Lead ScreeningAI lead qualificationAutomated Instagram DMs, Comments, and LeadsInstagram DM and comment automationAutomated Multi-Channel Campaign ExecutionBroadcast campaignsAutomated Social Media PostingInstagram DM automationLead ManagementLead ManagementMarketing ToolsMarketing AutomationHyper Localized and Personalized Ad Campaigns
Show 4 more
Ad Platform IntegrationClick-to-WhatsApp ad integrationAI Assisted MarketingPersonalized campaign messagingAd To Chat ConversionAd-to-chat conversionAd ManagementPersonalized campaign management
AI & Automation7features
AI Agent BuilderInbound Intelligence AgentAI Agents for Engagement, Qualification, and ConversionAI Copilot and AI AgentsAI SupportAI Support AgentAutomation RulesAutomation TriggersAI Agent (ARIA)Advanced CopilotAI AssistantsWati AI Copilot
Platform & Customization4features
Multi-Language SupportMultilingual supportRole-Based Access ControlUser Roles and PermissionsCustom API AccessWebhooksCustom TemplatesTemplate Management
Scheduling & Dispatch2features
SchedulingAvailability SchedulingOnline BookingAppointment booking
Reporting & Analytics2features
AnalyticsCampaign analyticsReal Time Performance MonitoringDashboard with real-time statistics
Equipment & Asset Management2features
AlertsInstant NotificationsData-Driven System and Building OptimizationData-driven insights
Technician Management1feature
Automated Sourcing And Nurture CampaignsPersonalized campaigns
Integrations 1 across 1 category
Productivity 1
Google Sheets
Google Sheets
Pricing
- Model
- Quote Only
- Starting at
- Contact for pricing