WATI
by WATI
Business Conversations made simple
Highlights
Capabilities
About This Product
Wati is a conversational intelligence platform built on WhatsApp that enables high-growth teams to acquire leads, manage sales pipelines, and provide customer support through a unified inbox supporting WhatsApp, Instagram, Facebook, SMS, and voice channels.
Capabilities
How this product is delivered and what's included out of the box.
- Mobile app
- Available
- Free trial
- Yes
- Free tier
- No
- Public API
- No
- Deployment
- Cloud
FSH Score Breakdown
Ease of Use 6.0
Features 6.3
Support 5.0
Value 4.5
Integrations 7.0
AI Capabilities 1.5
Features
45 features confirmed across
8categories· Showing confirmed capabilities only
Customer Communication15features
Unified Messaging InboxUnified inbox for concurrent customer messagesWhatsapp IntegrationWhatsApp messaging at scaleEmail IntegrationShared Team InboxWhatsApp Bulk CampaignsWhatsApp bulk campaignsSMS MessagingWhatsApp voice channelAI ConciergeProactive ChatOmni-Channel InboxUnified multi-channel inboxAuto Reply Messages
Show 7 more
Centralized Conversation ManagementChat InboxWhatsApp Broadcast Template MessagesAI Chat ReceptionistAI-powered chatbotsWhatsApp CallingWhatsApp voice callingAssign Messages to Team MembersTeam Inbox for chat collaborationVoIP Phone SystemVoice channel
CRM & Sales12features
CRMUnified inboxAI Lead ScreeningAI lead qualificationAutomated Instagram DMs, Comments, and LeadsInstagram DM and comment automationAutomated Multi-Channel Campaign ExecutionBroadcast campaignsAutomated Social Media PostingInstagram DM automationHyper Localized and Personalized Ad CampaignsLead ManagementLead ManagementMarketing ToolsMarketing Automation
Show 4 more
Ad Platform IntegrationClick-to-WhatsApp ad integrationAI Assisted MarketingPersonalized campaign messagingAd To Chat ConversionAd-to-chat conversionAd ManagementPersonalized campaign management
AI & Automation7features
AI Agent BuilderInbound Intelligence AgentAI Agents for Engagement, Qualification, and ConversionAI Copilot and AI AgentsAI SupportAI Support AgentAutomation RulesAutomation TriggersAI Agent (ARIA)Advanced CopilotAI AssistantsWati AI Copilot
Platform & Customization4features
Multi-Language SupportMultilingual supportRole-Based Access ControlUser Roles and PermissionsCustom API AccessWebhooksCustom TemplatesTemplate Management
Scheduling & Dispatch2features
SchedulingAvailability SchedulingOnline BookingAppointment booking
Reporting & Analytics2features
AnalyticsCampaign analyticsReal Time Performance MonitoringDashboard with real-time statistics
Equipment & Asset Management2features
AlertsInstant NotificationsData-Driven System and Building OptimizationData-driven insights
Technician Management1feature
Automated Sourcing And Nurture CampaignsPersonalized campaigns
Integrations 21 across 7 categories
CRM 8
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Bitrix24
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Freshdesk
HubSpot
HubSpot
LeadSquared
LeadSquared
Pipedrive
Pipedrive
Salesforce
Salesforce
Zendesk
Zendesk
Zoho CRM
Zoho CRM
Marketing 3
ActiveCampaign
ActiveCampaign
Facebook
Facebook Ads
Klaviyo
Klaviyo
Productivity 3
Calendly
Calendly
Google Calendar
Google Calendar
Google Sheets
Google Sheets
Payment Processing 2
PayTabs
PayTabs
Razorpay
Razorpay
eCommerce 2
Shopify
Shopify
WooCommerce
WooCommerce
Data & Automation 2
Pabbly Connect
Pabbly
Zapier
Zapier
Communication 1
Twilio
Twilio
Pricing
- Model
- Quote Only
- Starting at
- Contact for pricing