Zoho Desk
by Zoho
Score Pending
Quote Only · Contact for pricing 39 Features
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A beginner's guide tutorial on how to effectively use the Zoho Desk help desk software platform.
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Features
39 features confirmed across
12categories· Showing confirmed capabilities only
Platform & Customization12features
Custom BrandingCustom domainCustom FieldsCustom modulesDocument ManagementKnowledge baseCustom API AccessWebhooksApproval ManagementMulti-level escalationsMulti-Company ManagementMulti-departmentMulti-Language SupportMultilingual help centerThird-Party IntegrationData sharing with other apps
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UI EmbeddingGenerative AIData ImportCustomer import from unified databaseCustom Scripting SupportCustom actionsAudit TrailTicket timeline & history
Customer Communication6features
Community ForumCommunity forumCall RoutingMulti-level IVRNotificationsResponse Templates and Suggested ArticlesVoIP Phone SystemTelephonySMS MessagingBusiness MessagingAI ReceptionistLive chat (Zoho SalesIQ)
Scheduling & Dispatch3features
Work OrdersTicket creation from form entriesSchedulingIn-app meeting schedulingDispatchingField service execution
Reporting & Analytics3features
ReportingCustom reports and dashboardsAnalyticsRadar analytics appNet Promoter Score (NPS) TrackingCustomer happiness ratings
CRM & Sales3features
CRMContact managementSales AutomationSales and service team coordinationMarketing ToolsSocial media support
Invoicing & Payments2features
Payment ProcessingPayment processing from ticketsInvoicingInvoice creation from tickets
Mobile & Field Tools2features
Offline ModeOffline data synchronizationDigital FormsWeb forms
Technician Management2features
Internal Employee CommunicationTeam Feed for in-app collaboration and commentingAgent ScorecardsCustomer support performance surveys
Equipment & Asset Management2features
AlertsSLA violation alertsRemote MonitoringRemote screen access
AI & Automation2features
AI SupportAI AgentsAutomation RulesWorkflows
Inventory Management1feature
Purchase OrdersSales order and shipment tracking from tickets
Training & Education1feature
Blueprint & Drawing ReadingBlueprints
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