Birdeye
by Birdeye Inc.
Enterprise-tier multi-location reputation management with AI-powered review responses across 150+ review sites, ideal for HVAC franchises and regional chains.
6.9 - Good Subscription · $299/mo Mobile App ** AI-Enhanced
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birdeye.com
Overview
690+ Capterra reviews with strong ratings. Manages reviews across 150+ review sites from a single dashboard. AI-powered automated review responses and local listing management (Google, Facebook). Multi-location dashboard makes it ideal for HVAC companies with multiple branches or franchise networks. Higher price point positions it above NiceJob/Broadly for enterprise use.
FSH Score Breakdown
Ease of Use 7.0
Features 8.0
Support 7.0
Value 5.5
Integrations 7.0
AI Capabilities 6.0
Customer Reviews
Key Features
| Feature | Value |
|---|---|
| ServiceTitan Integration | ✅ |
| ServiceTitan Integration | ✅ |
| QuickBooks Integration | ❌ |
| Multi-Location Management | ✅ |
| Digital Proposals | ❌ |
| Integrated Proposal Builder | ❌ |
| Automated Review Requests | ✅ |
| Embedded Financing | ❌ |
| Embedded Financing | ❌ |
| Google Business Profile Sync | ✅ |
All Features
| Feature | Value |
|---|---|
| SMS Marketing Automation | ✅ |
| White-Label Reporting | ❌ |
| Automated Review Requests | ✅ |
| Social Media Posting | ✅ |
| Multi-Location Management | ✅ |
| Real-Time Review Alerts | ✅ |
| White-Label Customer Portal | ❌ |
| Sentiment Analysis | ✅ |
| Native Mobile App | ✅ |
| Mobile App Access | ✅ |
| Open API Access | ❌ |
| API Availability | ❌ |
| Custom Reporting Dashboard | ✅ |
| SEO Ranking Tracking | ❌ |
| Cloud-Hosted Platform | ✅ |
| Review Display Widgets | ✅ |
| Automated Lead Routing | ❌ |
| Automated Lead Scoring | ❌ |
| Negative Review Response Tools | ✅ |
Pricing
- Model
- Subscription
- Starting at
- $299/mo
- Notes
- $299/mo Starter (annual) or $389/mo (monthly), per location. $349/mo Growth, $449/mo Dominate (annual rates). Annual commitment required. 10+ locations need custom quote.
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