Dialpad
by Dialpad Inc.
Last updated Mar 29, 2026 · 1 revision
AI-powered real-time call transcription and analytics; designed for service businesses.
Highlights
Capabilities
Media
About This Product
Standard plan $15/user/month (annual) or $27/user/month (monthly). Includes unlimited domestic calls, AI transcription, basic video conferencing. Strong AI call analytics for HVAC teams wanting to monitor technician performance and customer sentiment on service calls.
Capabilities
How this product is delivered and what's included out of the box.
- Mobile app
- Available
- Free trial
- Yes
- Free tier
- No
- Public API
- Yes
- Deployment
- Cloud
AI Approach
AI supplements traditional workflows. AI augments specific tasks within an otherwise traditional product. Useful, but not the primary reason to buy.
FSH Score Breakdown
Customer Reviews
Features
Customer Communication11features
Show 3 more
AI & Automation9features
Show 1 more
Reporting & Analytics2features
Platform & Customization2features
Technician Management1feature
Compliance & Safety1feature
Integrations 36 across 8 categories
Data & Automation 11
Domo
CRM 8
Front
Kustomer
Communication 7
Productivity 6
Miro
Okta
Accounting 1
Field Service 1
ServiceNow
Marketing 1
Industry-Specific 1
Clio
Pricing
- Model
- Per User
- Starting at
- $15/mo
- Notes
- Three Connect plans: Standard ($15/user/mo annual, $27 monthly — 1 office limit, US/Canada only, no CRM integrations), Pro ($25/user/mo annual, $35 monthly — multi-office, CRM integrations), Enterprise (contact sales). Contact Center from $80/user/mo, Sales from $60/user/mo, AI features up to $150/user/mo. Annual billing saves up to 44%. Built-in AI (transcription, sentiment analysis, call coaching, summaries) included in all plans. Advertised price often not final — extra fees for add-ons.
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