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net2phone

by net2phone Inc.

Last updated Mar 29, 2026 · 2 revisions

HVAC-specific unified communications solution with emphasis on process efficiency and 24/7 US-based support.

Media

About This Product

net2phone offers HVAC-specific communications solutions. Emphasis on cost savings and unified communications. Pricing structure varies by users and features; requires contact for quotes. Up to 99.9% uptime with 24/7 US-based support team. Six different plan options compared to competitors' three.

Capabilities

How this product is delivered and what's included out of the box.

Mobile app
Available
Free trial
No
Free tier
No
Public API
Yes
Deployment
Cloud

Trust & Privacy

Each statement below was extracted directly from the vendor's privacy policy or terms of service. Click "source" to read it in context.

Data export available on request

"You have the right to get a copy of your Personal Data in a portable format and, to the extent technically feasible, readily usable format that allows you to transmit the Personal Data to another entity without hindrance."
Confidence: high Source

Primary policy document: https://net2phone.com/privacy-policy

FSH Score Breakdown

Ease of Use
5.0
Features
6.6
Support
6.0
Value
5.5
Integrations
8.0
AI Capabilities
1.5

Customer Reviews

Features

43 features confirmed across 8categories· Showing confirmed capabilities only

Customer Communication20features

Call Flow AutomationCall WaitingCall ParkingCall parkingCall RoutingCall routingCarrier Calling For Mobile SoftphoneVoice callsIndividual Voicemail InboxesVoicemailNotificationsDo Not DisturbSMS MessagingSMS messagingUnified App for Calls, Video, Messaging, SMS, and FaxUnlimited Calling
Show 12 more
Video ConferencingVideo conferencingVoIP Phone SystemAuto-attendantFaxVirtual Faxing (vFax)Availability Status (BLF)PresenceAuto DialerPower DialingTeam MessagingSMS and internal team chatAI Chat ReceptionistLive chatCall RecordingCall logsIntelligent Spam Call ProtectionPreview DialingWhatsapp IntegrationCustomer Support

AI & Automation5features

AI TranscriptionAI Call SummaryAutomation RulesWorkflow AutomationSentiment AnalysisAI Call Sentiment AnalysisTopic ExtractionAI SupportAI Voice Agents

Platform & Customization5features

Custom API AccessAPI IntegrationsMicrosoft Teams IntegrationMicrosoft Teams IntegrationSingle Sign-OnOAuth authenticationAWS Cognito AuthenticationTwo-factor Authentication (2FA)Two-Factor AuthenticationTwo-factor Authentication (2FA)

Reporting & Analytics4features

ReportingAnalytics and reportingAnalyticsAnalytics & ReportingCall TrackingCall LoggingCall InsightsCall detail reports

Technician Management3features

Call Monitoring & CoachingCall RecordingInternal Employee CommunicationTeam chatLive StreamingVideo Conferencing with Webinar & Live Stream

Scheduling & Dispatch2features

Work OrdersIn-call notetakingEmail & Calendar SyncGoogle and Microsoft calendar integration

Mobile & Field Tools2features

Technician Mobile AppMobile AppMobile Web App for Service ProvidersWeb and mobile app

CRM & Sales2features

Auto Create Contacts Via ZapierWorkflow automation via ZapsClick to Call within CRMClick-to-call within CRM

Integrations 9 across 4 categories

CRM 5
Freshsales
Microsoft Dynamics 365
Odoo
Salesforce

Salesforce

Zoho CRM
Productivity 2
Google Calendar
monday.com
Communication 1
Microsoft Teams

Microsoft Teams

HR & Payroll 1
Bullhorn

Pricing

Per User high confidence
Tier Monthly Annual Unit
Essentials
Business phone, unlimited US/CA/MX calling, video (limited), SMS/MMS
$19.99 $19.99/mo /user
Professional
Essentials + intl calling, full video, AI transcription/summary, multi-device
$24.99 $24.99/mo /user
Ultimate
Professional + webinar/live stream, AI sentiment analysis
$29.99 $29.99/mo /user
Minimum contract
36 months
Enterprise
Contact for pricing for 100+ users
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