Zoom Phone
by Zoom Video Communications
Last updated Mar 29, 2026 · 1 revision
Lowest entry-point for HVAC teams using Zoom; metered plan at $10/user/month with optional per-minute billing.
Highlights
Capabilities
Media
www.zoom.com
About This Product
Metered plan $10/user/month (outbound calls $0.03/min), Unlimited Regional $15/user/month (US/Canada), Global Select available. Auto-attendant, IVR, voicemail transcription included. No setup fees. Bundle with Zoom Workplace (Pro Plus $18.33, Business Plus $22.49/user/month). Strong fit for cost-conscious small HVAC shops.
Capabilities
How this product is delivered and what's included out of the box.
- Mobile app
- Available
- Free trial
- Yes
- Free tier
- No
- Public API
- Yes
- Deployment
- Cloud
FSH Score Breakdown
Ease of Use 7.0
Features 7.2
Support 5.0
Value 6.0
Integrations 8.0
AI Capabilities 1.5
Features
65 features confirmed across
10categories· Showing confirmed capabilities only
Customer Communication30features
AI ConciergeAI ConciergeAuto DialerAuto DialerCall RecordingCall recordingAI ReceptionistAI receptionistCall Flow AutomationInteractive Voice Response (IVR)E911 SupportE911 supportEmail IntegrationDomestic online faxFaxOnline fax
Show 22 more
IVR (Interactive Voice Response) MenusInteractive Voice Response (IVR) menusMissed Calls And Voicemails Email NotificationsAccess voicemails from Zoom Phone widget and CRMSMS MessagingSMS & MMSVoicemail ManagementVoicemail managementVoIP Phone SystemAuto-attendantCall Queue ManagementCall queue managementVoicemail PrioritizationVoicemail prioritizationCall HistoryCall logs stored as CRM activities/ticketsCall Flip To TextVoicemail transcriptionComputer Telephony IntegrationEmbedded Zoom Phone widget/softphone in CRMBring Your Own Carrier (BYOC)Cascade RingRing groupsMMS Messaging ServiceCustomer Support24/7 live chat and phone supportFax OutboundUnlimited domestic online faxCall RoutingVoicemail prioritizationCall ParkingDedicated Phone NumberCall ScriptingVoicemail prioritizationCall Search and FilteringCall logs stored as CRM activities/ticketsChat History and SearchSearch conversation histories by keywordIndividual Voicemail Inboxes
AI & Automation12features
AI Assisted Ticket Creation and ManagementCreate ticket in CRM from the Zoom widgetAI Powered SMSSend SMS from integrationAI TranscriptionVoicemail transcriptionCall SummarizationAI call summaries stored in CRM activitiesAI Generated Call NotesSave call notes/dispositions from Zoom Phone to CRM activitiesAI Automation SummaryAI Generated Work Order Summaries and Prioritization RecommendationsAutomation RulesPersonal workflows automation
Show 4 more
AI Building Engineer Companion (ARIA)AI CallingAI Driven Text Message Detail ExtractionAI AssistantsAI Companion
CRM & Sales8features
CRMDirectoryAutomated CRM LoggingVoicemail URL stored in CRM activitiesCall PopScreen pop of matching CRM record on callClick to Call within CRMOutbound calls by searching CRM contacts in Zoom Phone widgetCreate ContactCreate contacts in CRM for a new callerContact Record CreationMarketing Tool LibrarySales and CX toolsCase Assignment
Platform & Customization6features
Third-Party IntegrationIntegrationsSingle Sign-OnSingle Sign-On (SSO)AI Document Editor With Co-AuthoringKeyword SearchCustom TemplatesPersonalized meeting summary templatesCross-Platform Syncbi-directional presence sync
Technician Management3features
Call Monitoring & CoachingCall recordingInternal Employee CommunicationTeam chatAutomated Work SummariesPost-call summaries
Reporting & Analytics2features
Call Trackingautomatic call loggingLost Project Reporting
Scheduling & Dispatch1feature
Emergency Response ManagementLocal survivability
Estimating & Quoting1feature
Digital TakeoffTask extraction
Inventory Management1feature
Inventory ManagementIT management
Equipment & Asset Management1feature
Remote MonitoringMonitor
Integrations 19 across 6 categories
Communication 8
Avaya
Gmail
Gmail
Google Meet
Microsoft Teams
Microsoft Teams
Mitel
Outlook
Outlook
Slack
Slack
Webex
CRM 4
HubSpot
HubSpot
Microsoft Dynamics 365
Dynamics 365
Outreach
Salesforce
Salesforce
Productivity 3
Google Workspace
Google Workspace
Jira
Jira
Seismic
HR & Payroll 2
Bullhorn
Bullhorn CRM
Workday
Field Service 1
ServiceNow
ServiceNow
Data & Automation 1
Zapier
Zapier
Pricing
- Model
- Per User
- Starting at
- $10/mo
- Notes
- US & Canada Metered $10/user/mo. Unlimited $15/user/mo. Global Select $20/user/mo.
