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Ruby

by Ruby

Help more homeowners with Ruby.

Highlights

Capabilities

Visit website

Media

www.ruby.com
Ruby - website image

About This Product

Ruby is a cloud-based call handling and live chat technology that integrates with CRM systems, calendars, legal software, and communication platforms to help businesses save time and run operations better.

Capabilities

How this product is delivered and what's included out of the box.

Mobile app
Available
Free trial
No
Free tier
No
Public API
Yes
Deployment
Cloud

FSH Score Breakdown

Ease of Use
6.5
Features
6.1
Support
5.0
Value
5.0
Integrations
8.0
AI Capabilities
1.5

Features

15 features confirmed across 8categories· Showing confirmed capabilities only

Customer Communication5features

AI Chat ReceptionistManaged live chatAI ReceptionistVirtual AssistantVoIP Phone SystemCall TransferCall Flip To TextIntelligent Spam Call ProtectionRobocall filtering

AI & Automation3features

AI TranscriptionVoicemail transcriptionAI Agents for Engagement, Qualification, and ConversionSentiment AnalysisAI-powered transcripts and sentiment analysis

Scheduling & Dispatch2features

SchedulingSchedulingOnline BookingAppointment scheduling

Invoicing & Payments1feature

Payment ProcessingPayment collection

Reporting & Analytics1feature

AnalyticsAI/Machine Learning

CRM & Sales1feature

AI Lead ScreeningLead qualification and intake

Compliance & Safety1feature

HIPAA ComplianceHIPAA-compliant services

Platform & Customization1feature

Multi-Language SupportBilingual support

Integrations 15 across 7 categories

CRM 5
HubSpot

HubSpot

MyCase

Mycase

Rocket Matter

Rocket Matter

Salesforce

Salesforce

Zoho CRM

Zoho CRM

Communication 3
Gmail

Gmail

Grasshopper

Grasshopper

Slack

Slack

Productivity 3
Google Sheets

Google Sheets

Microsoft Excel

Microsoft Excel

monday.com

monday.com

Payment Processing 1
Square

Square

Field Service 1
FieldPulse

FieldPulse

Data & Automation 1
Zapier

Zapier

Industry-Specific 1
Clio

Clio

Pricing

Model
Tiered
Starting at
Contact for pricing

Related Products 1 across 1 category

Alternatives & Competitors

Smith.ai Live Chat Evidence-backed Good
Smith.ai Good match
Why these are related — sources 3
  • reddit

    “We’ve used both Smith.ai and Ruby (current service). Ruby is more expensive but we’ve found the quality and professionalism to be much better than Smith.”

  • smith.ai

    “Smith.ai vs. Ruby Receptionists”

  • getnextphone.com

    “The best Smith.ai alternative depends on what you actually need: Ruby for premium human touch, AnswerConnect for 24/7 live coverage, Dialzara for budget AI testing, NextPhone for flat-rate AI with emergency routing.”