Smith.ai Live Chat

Name: Smith.ai Live Chat
Price: 140 USD
Author: Smith.ai

by Smith.ai

24/7 AI receptionist with live-staffed web chat for HVAC contractors, handling lead capture and appointment booking.

6.2 Good See breakdown →

Highlights

78 Features 84 Integrations

Capabilities

Quote Only Free Trial Mobile App

Buy from Smith.ai Visit website

Media

smith.ai

About This Product

Smith.ai provides 24/7 virtual receptionists combining AI with live human agents for web chat, phone answering, and lead intake. For HVAC contractors, it qualifies service requests, books appointments, and provides intelligent call analytics. The chat widget embeds into any website and transfers to live agents when AI assistance is insufficient.

Capabilities

How this product is delivered and what's included out of the box.

Mobile app: Available
Free trial: Yes
Free tier: No
Public API: Yes
Deployment: Cloud

FSH Score Breakdown

Ease of Use

6.5

Features

7.5

Support

6.0

Value

5.5

Integrations

8.0

AI Capabilities

1.5

Features

78 features confirmed across 11categories· Showing confirmed capabilities only

Customer Communication25features

AI Chat ReceptionistConversational AIAI ConciergeProactive chatAI ReceptionistLive virtual receptionist for complex situationsAuto DialerOutbound callingBlacklist ManagementCall blockingCall Flow AutomationCustom call flows and routing logicCall RecordingCall recording and transcriptionClient PortalClient portal

Show 17 more

FAQ AutomationFAQ answeringNotificationsAppointment remindersOut of Office GreetingsPersonalized greetingsSMS MessagingSpam blockingVoIP Phone SystemDedicated business phone numberAutomated Status UpdatesIntegrated Caller IDVoicemail CustomizationChat Window CustomizationMobile-optimized chat widgetCall Transfers and ExtensionsChat ButtonQ&A LibraryWeb to SMS FeatureCall ScreeningCall screening disablingIndividual Voicemail InboxesVoicemail customizationChat FeatureChat widget embeddingCustomer SupportLive agents 24/7

AI & Automation16features

AI + Human HandoffHybrid AI and human agent modelAI Agents for Engagement, Qualification, and ConversionLead qualification and intakeAI Employee for Automated Lead Response and Appointment SettingAI receptionists for appointment schedulingAI Automation SummaryChat transcriptsAI SupportPriority supportCall SummarizationIntent RecognitionUser intent understandingNo-Code Bot BuilderNo-code chatbot builder

Show 8 more

No-Code Playbook BuilderNo-code playbook builderAI TranscriptionChat transcriptsAI Enhanced PlaybooksAI-enhanced playbooksDual Knowledge Base ArchitectureCustom knowledge base for chatAutomation RulesAI-driven workflowsAI Trained on Website ContentAI-powered chatbot trained on website contentAI Agent BuilderNo-code playbook builderAI Powered SearchUnlimited AI-powered Q&A

CRM & Sales11features

CRMCRM integrationAI Lead ScreeningLead qualificationClient Intake AutomationNew client intakeReview Widget For Website DisplayEasy website embedDedicated Success ManagerDedicated account managerLead ManagementLead captureAuto Create Contacts Via ZapierZapier integration for automated data transferIntelligent Lead GenerationLead source identification

Show 3 more

Ad Performance And ROAS TrackingOutreach campaign dashboardSales AutomationEmail and SMS follow-upMarketing ToolsAI-enhanced playbooks

Reporting & Analytics8features

AnalyticsAnalytics dashboardReportingReporting and analyticsCentralized DashboardOnline dashboardAutomated Dashboards and System Status ReportsReporting and analytics dashboardAI Powered Call Tracking and AnalyticsCall TrackingInbound call trackingCall InsightsCall disposition taggingBest Time to Post Analytics

Platform & Customization7features

Custom BrandingCustom brandingThird-Party IntegrationGoogle Analytics integrationScheduling And Dispatch IntegrationCRM and service management software integrationMulti-Language SupportSpanish language lineImplementation ConsultingWhite-glove onboarding and implementationMobile-First DesignDocument ManagementQ&A library

Scheduling & Dispatch4features

SchedulingCalendar integrationOnline BookingAppointment bookingEmail & Calendar SyncVideo meeting schedulingScheduling OptimizationAdvanced routing rules

Technician Management3features

Call Monitoring & CoachingCall recordingBuilt-In Video Portal for Interviews and SchedulingEmployee Rewards & RecognitionCaller recognition

Invoicing & Payments1feature

Payment ProcessingPayment collection

Inventory Management1feature

24/7 Online Ordering

Equipment & Asset Management1feature

Automatic Time Zone and Date ManagementTime zone settings adjustment

Training & Education1feature

CEU / Continuing Education CreditsTranscript viewing

Integrations 84 across 9 categories

CRM 27

Act!

Agile CRM

Capsule CRM

CasePeer

CASEpeer

Close CRM

Daylite

Filevine

Freshsales

GorillaDesk

Help Scout

HubSpot Native

Infusionsoft by Keap

Keap

Law Ruler

LawConnect

LawCus

Lawcus

Lawmatics

Lead Docket

Lexicata

MyCase

Pipedrive Native

PracticePanther

Redtail CRM

Rocket Matter

Salesforce Native

Wealthbox

Zoho CRM

noCRM

Productivity 19

Acuity Scheduling

Airtable

Apple iCloud

iCloud

Calendly Native

GlossGenius

Goldie

Google Calendar Native

Harmonizely

Jane

Microsoft 365

Office 365

Ninja Forms

OnceHub

ScheduleOnce

Schedulista

Setmore

Smokeball

Timely

Woven

ZynCal

Communication 10

ClientRock

Google Voice

Grasshopper

LiveCall

Microsoft Teams

Mighty Call

Outlook Native

Slack Native

Talkroute

Vonage

Field Service 9

AccuLynx

Apptoto

Assembly Neos

Dubsado

Housecall Pro

Jobber

MassageBook

ServiceTitan

Thryv

Marketing 8

ActiveCampaign

Angi

CallRail

GoHighLevel

HighLevel

LeadConnector

Mailchimp

SharpSpring

WhatConverts

Industry-Specific 4

Clio

Mindbody

RealEFlow

WellnessLiving

Payment Processing 3

Authorize.net Native

PayPal Native

Square Native

Data & Automation 3

Docparser

PDFs with Docparser

Make Native

Zapier Zapier

HR & Payroll 1

WhenWorks

Pricing

Model: Quote Only
Starting at: $140/mo

Smith.ai Live Chat

Highlights

Capabilities

Media

About This Product

Capabilities

FSH Score Breakdown

Features

Customer Communication25features

AI & Automation16features

CRM & Sales11features

Reporting & Analytics8features

Platform & Customization7features

Scheduling & Dispatch4features

Technician Management3features

Invoicing & Payments1feature

Inventory Management1feature

Equipment & Asset Management1feature

Training & Education1feature

Integrations 84 across 9 categories

Pricing

Related Products 1 across 1 category

Alternatives & Competitors