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Full Stack HVAC Full Stack HVAC

Smith.ai Live Chat

by Smith.ai

24/7 AI receptionist with live-staffed web chat for HVAC contractors, handling lead capture and appointment booking.

Smith.ai Live Chat - by Smith.ai - Chatbot Platforms software - logo 5.5 Good See breakdown →

Highlights

33 Features84 Integrations

Capabilities

Quote Only Free TrialMobile App
Buy from Smith.ai Visit website

Media

About This Product

Smith.ai provides 24/7 virtual receptionists combining AI with live human agents for web chat, phone answering, and lead intake. For HVAC contractors, it qualifies service requests, books appointments, and provides intelligent call analytics. The chat widget embeds into any website and transfers to live agents when AI assistance is insufficient.

Capabilities

How this product is delivered and what's included out of the box.

Mobile app
Available
Free trial
Yes
Free tier
No
Public API
Yes
Deployment
Cloud

FSH Score Breakdown

Ease of Use
6.0
Features
6.1
Support
5.0
Value
4.5
Integrations
8.0
AI Capabilities
1.5

Customer Reviews

Features

33 features confirmed across 8categories· Showing confirmed capabilities only

Customer Communication14features

AI ConciergeProactive chatAutomated Status UpdatesBlacklist ManagementCall blockingIntegrated Caller IDVoicemail CustomizationCall ScreeningCall Transfers and ExtensionsChat Button
Show 6 more
FAQ AutomationQ&A LibraryWeb to SMS FeatureCustomer SupportOut of Office GreetingsClient PortalOnline client dashboard

AI & Automation7features

Call SummarizationAI + Human HandoffNo-Code Playbook BuilderAI TranscriptionChat transcriptsAI Automation SummaryAI Enhanced PlaybooksAI Powered Search

CRM & Sales4features

Auto Create Contacts Via ZapierClient Intake AutomationNew client intakeAI Lead ScreeningLead qualification & intakeMarketing ToolsAI-enhanced playbooks

Reporting & Analytics3features

AnalyticsChat insights & dataAI Powered Call Tracking and AnalyticsBest Time to Post Analytics

Platform & Customization2features

Custom BrandingCustom branding & colorsMobile-First Design

Inventory Management1feature

24/7 Online Ordering

Technician Management1feature

Built-In Video Portal for Interviews and Scheduling

Equipment & Asset Management1feature

Automatic Time Zone and Date Management

Integrations 84 across 9 categories

CRM 27
Act!
Agile CRM

Agile CRM

Capsule CRM

Capsule CRM

CasePeer

CASEpeer

Close

Close CRM

Daylite

Daylite

Filevine

Filevine

Freshsales

Freshsales

GorillaDesk

GorillaDesk

Help Scout

Help Scout

HubSpot Native
Infusionsoft by Keap

Keap

Law Ruler

Law Ruler

LawConnect

LawConnect

LawCus

Lawcus

Lawmatics

Lawmatics

Lead Docket

Lead Docket

Lexicata

Lexicata

MyCase

MyCase

Pipedrive Native
PracticePanther

PracticePanther

Redtail CRM

Redtail CRM

Rocket Matter

Rocket Matter

Salesforce Native
Wealthbox

Wealthbox

Zoho CRM

Zoho CRM

noCRM

noCRM

Productivity 19
Acuity Scheduling

Acuity Scheduling

Airtable

Airtable

Apple iCloud

iCloud

Calendly Native
GlossGenius

GlossGenius

Goldie

Goldie

Google Calendar Native
Harmonizely

Harmonizely

Jane

Jane

Microsoft 365

Office 365

Ninja Forms

Ninja Forms

OnceHub

OnceHub

ScheduleOnce

ScheduleOnce

Schedulista

Schedulista

Setmore

Setmore

Smokeball

Smokeball

Timely

Timely

Woven

Woven

ZynCal

ZynCal

Communication 10
ClientRock

ClientRock

Google Voice

Google Voice

Grasshopper

Grasshopper

LiveCall

LiveCall

Microsoft Teams

Microsoft Teams

Mighty Call

Mighty Call

Outlook Native
Slack Native
Talkroute

Talkroute

Vonage

Vonage

Field Service 9
AccuLynx

AccuLynx

Apptoto

Apptoto

Assembly Neos

Assembly Neos

Dubsado

Dubsado

Housecall Pro

Housecall Pro

Jobber

Jobber

MassageBook

MassageBook

ServiceTitan

ServiceTitan

Thryv

Thryv

Marketing 8
ActiveCampaign

ActiveCampaign

Angi

Angi

CallRail

CallRail

GoHighLevel

HighLevel

LeadConnector

LeadConnector

Mailchimp

Mailchimp

SharpSpring

SharpSpring

WhatConverts

WhatConverts

Industry-Specific 4
Clio

Clio

Mindbody

Mindbody

RealEFlow

RealEFlow

WellnessLiving

WellnessLiving

Payment Processing 3
Authorize.net Native
PayPal Native
Square Native
Data & Automation 3
Docparser

PDFs with Docparser

Make Native
Zapier Zapier
HR & Payroll 1
WhenWorks

WhenWorks

Pricing

Model
Quote Only
Starting at
$140/mo

Related Products 1 across 1 category

Alternatives & Competitors

Ruby Evidence-backed Good
Ruby Good match
Why these are related — sources 3
  • reddit

    “We’ve used both Smith.ai and Ruby (current service). Ruby is more expensive but we’ve found the quality and professionalism to be much better than Smith.”

  • smith.ai

    “Smith.ai vs. Ruby Receptionists”

  • getnextphone.com

    “The best Smith.ai alternative depends on what you actually need: Ruby for premium human touch, AnswerConnect for 24/7 live coverage, Dialzara for budget AI testing, NextPhone for flat-rate AI with emergency routing.”