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Textline

by Textline Inc.

Last updated Mar 29, 2026 · 1 revision

Business texting platform with universal inbox, team workflows, and appointment reminders for contractors.

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About This Product

Textline is a business texting platform focused on direct communication and team workflows for construction and service companies. Features a universal inbox for all conversations, appointment reminders, status updates, and general customer communications. Supports team collaboration with message routing and assignment.

Capabilities

How this product is delivered and what's included out of the box.

Mobile app
Available
Free trial
Yes
Free tier
No
Public API
Yes
Deployment
Cloud

FSH Score Breakdown

Ease of Use
7.0
Features
9.0
Support
5.0
Value
5.5
Integrations
8.0
AI Capabilities
1.5

Customer Reviews

Features

73 features confirmed across 10categories· Showing confirmed capabilities only

Customer Communication22features

AI Chat ReceptionistWebchatClient PortalAddress BookCustomer SupportPriority SupportEmail IntegrationUniversal InboxNotificationsAnnouncementsCentralized Conversation ManagementUnified Messaging InboxCall Queue Management
Show 14 more
Centralized Multi-Channel CommunicationChat EngagementChat History and SearchMessage PersonalizationMMS Messaging ServiceMulti-Number SupportShortcuts (Text Templates)Whisper MessagesDedicated Short CodesSMS MessagingGroup messagingCall Flip To TextCall SurveysExplicit Opt-In For Marketing TextsCall Flow AutomationConversation Management

Platform & Customization15features

Custom FieldsTagging featuresCustom TemplatesShortcuts (text templates)Audit TrailCustom Domain + SSLData GovernanceDepartmentsSupport Ticket ManagementTwo-Factor Authentication
Show 7 more
Role-Based Access ControlCustom User RolesThird-Party IntegrationAPI and webhooksSingle Sign-OnAdvanced security featuresDocument ManagementAttachments (MMS)Multi-Language SupportMulti-Number SupportCustom API AccessAPIBrowser ExtensionsChrome extension

CRM & Sales10features

CRMUnified InboxCall TaggingAd Platform IntegrationAutomated Social Media PostingAd Performance And ROAS TrackingAutomated Customer Touchpoints And SequencesCustomer CommunicationCase ManagementCommunication ManagementInteraction History
Show 2 more
Marketing ToolsFacebookAutomated Customer Touchpoints

Reporting & Analytics6features

AnalyticsReporting/AnalyticsReportingReporting capabilitiesGoal TrackingPerformance TrackingNet Promoter Score (NPS) TrackingCustom surveysOrganization Usage TrackingCall InsightsWhispers

AI & Automation6features

Automation RulesAutomationsAI Review ResponsesAutomatic responsesDual Knowledge Base ArchitectureKnowledge Base ManagementPII RedactionTimer AutomationsAutomatic AI Replies

Compliance & Safety5features

HIPAA ComplianceHIPAA ComplianceAICPA SOC 2 Type 1 and Type 2 CertificationsConsent ManagementData EncryptionIP Whitelisting

Technician Management4features

Team ManagementGPS Check-insAuto Clock-Out from Geofence for NFC Clock-InsEmployee Surveys

Invoicing & Payments2features

Payment ProcessingPaymentsInvoicing

Mobile & Field Tools2features

Digital FormsConsent WebformTechnician Mobile AppMobile Apps

Scheduling & Dispatch1feature

SchedulingScheduled messages

Integrations 19 across 5 categories

CRM 8
Freshdesk
Gorgias
Help Scout

Help Scout

HubSpot

HubSpot

Pipedrive

Pipedrive

Salesforce

Salesforce

Zendesk
Zendesk Sell
Communication 6
Aircall

Aircall

SignalWire
Slack

Slack

Talkdesk
Twilio

Twilio

Vonage
Marketing 2
Facebook

Facebook Messenger

Instagram

Instagram Business

Data & Automation 2
Make

Make

Zapier

Zapier

Industry-Specific 1
Keragon

Pricing

Model
Subscription
Starting at
$60/mo
Notes
Starts at $20/mo per agent (messaging credits separate). Standard tier at $90/mo includes 3 users. Add-on message credits $0.03 each, backup credits $0.04 each. HIPAA-compliant plans available at additional cost. Free trial available. Plans: Essentials, Pro, Enterprise.
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