Copeland ProAct Monitoring Services
by Copeland (Emerson)
Last updated Mar 29, 2026 · 1 revision
Enterprise HVACR facility monitoring with site manager, alarm management, demand response, and smart dispatch averaging 24% energy savings.
Highlights
Capabilities
Media
www.copeland.com
About This Product
Copeland ProAct Monitoring Services provides comprehensive HVACR facility monitoring including site manager software, alarm management, demand response, energy monitoring, condition-based maintenance, and smart dispatch. Cloud-processed data delivers an average 24% energy savings. ProAct Alerts mobile app and Site Supervisor control platform provide remote access to all facilities.
Capabilities
How this product is delivered and what's included out of the box.
- Mobile app
- Available
- Free trial
- No
- Free tier
- No
- Public API
- Yes
- Deployment
- Cloud
FSH Score Breakdown
Ease of Use 5.0
Features 9.0
Support 5.0
Value 4.0
Integrations 6.5
AI Capabilities 1.5
Customer Reviews
Features
44 features confirmed across
13categories· Showing confirmed capabilities only
Equipment & Asset Management11features
Demand ResponseDemand ResponseAdvanced Alarm TriageController Firmware Upgrades and ProgrammingData-Driven System and Building OptimizationDemand Management For Peak Load Forecasting And FlatteningMulti-Site Performance OptimizationReal-Time Sensor Data Access via APIRoot Cause Analysis
Show 3 more
AlertsNear real-time alarm triage and resolutionRemote Monitoringcolor-coded network mapsAsset ManagementFacility management
Platform & Customization7features
Centralized Data ManagementEnterprise Service ManagementNear Real-Time Access to Critical InformationScheduling And Dispatch IntegrationSmart DispatchScheduling, Dispatch, And Project Management IntegrationCustom FieldsCustomizable configurationThird-Party IntegrationIntegration with Site Manager
Reporting & Analytics6features
ReportingFood Quality ReportingAnalyticsdata analyticsData Grid with Conditional Color CodingEnergy Consumption ReportingHistorical Data AccessSmart Alarming and Filtering
Technician Management5features
Real-Time Schedule and Staffing MonitoringInspection ManagementInfrastructure auditsAutomated Quality AssurancePrescriptive, corrective actionsSafety Documentation ManagementSetpoint ManagementTraining CoursesCustomizable Solution
CRM & Sales3features
Maintenance Agreement ManagerCondition Based MaintenanceCustomer and Site Data ManagementMulti-Site Subscription Management
Compliance & Safety3features
AuditsRefrigerant ManagementRefrigerant managementLeak Detection TrackingRefrigerant management
AI & Automation3features
AI Powered Security and Compliance ControlsAnomaly DetectionConditional color-coding for outlier detectionAutomation RulesEnergy optimization
Hardware Features1feature
Adjustable Alarm Setpoints and Latching
Scheduling & Dispatch1feature
Work OrdersService call request
Customer Communication1feature
One-Click Service Request
Inventory Management1feature
BOM Health Monitoring
Mobile & Field Tools1feature
Real Time Mobile Alerts
Training & Education1feature
Building Automation & ControlsCentralized management across geographically dispersed sites
Integrations 11 across 1 category
Industry-Specific 11
BACnet Native
Copeland Native
Copeland CC200 Case Controller
Daikin Comfort Technologies Partner
Enersponse
Johnson Controls Partner
LonTalk Native
Modbus Native
Niagara Framework Native
Rheem Partner
Siemens Partner
Pricing
- Model
- Subscription
- Starting at
- Contact for pricing
- Notes
- Copeland ProAct Monitoring Services does not publish pricing. It is an enterprise B2B service sold via custom quotes and demo requests. Contact is via comressolcargosales@copeland.com or the facility monitoring support page. Pricing depends on number of sites, connected devices, and which service modules are selected from the ProAct suite (Alarm Management, Setpoint Management, Demand Response, Condition Based Maintenance, Food Quality Reporting, Facility Services, Energy Management & Targeting).
