Copeland ProAct Monitoring Services
by Copeland (Emerson)
Last updated Mar 29, 2026 · 1 revision
Enterprise HVACR facility monitoring with site manager, alarm management, demand response, and smart dispatch averaging 24% energy savings.
Highlights
Capabilities
Media
www.copeland.com
About This Product
Copeland ProAct Monitoring Services provides comprehensive HVACR facility monitoring including site manager software, alarm management, demand response, energy monitoring, condition-based maintenance, and smart dispatch. Cloud-processed data delivers an average 24% energy savings. ProAct Alerts mobile app and Site Supervisor control platform provide remote access to all facilities.
Capabilities
How this product is delivered and what's included out of the box.
- Mobile app
- Available
- Free trial
- No
- Free tier
- No
- Public API
- Yes
- Deployment
- Cloud
FSH Score Breakdown
Ease of Use 5.0
Features 8.0
Support 5.0
Value 4.0
Integrations 8.0
AI Capabilities 1.5
Features
51 features confirmed across
14categories· Showing confirmed capabilities only
Equipment & Asset Management11features
Demand ResponseDemand ResponseAdvanced Alarm TriageSmart Alarming and filtering to route alarms to the right personAsset ManagementAsset maintenanceController Firmware Upgrades and ProgrammingController firmware upgrades and programmingEnergy Management SystemSetpoint ManagementRoot Cause Analysisroot cause analysisDemand Management For Peak Load Forecasting And FlatteningFull support for refrigeration, lighting, and HVAC demand responseData-Driven System and Building Optimization
Show 3 more
Multi-Site Performance OptimizationReal-Time Sensor Data Access via APIDynamic Load ShapingNear real-time shed event kW feedback
Platform & Customization10features
Enterprise Service ManagementConnect+ Enterprise Management SoftwareScheduling And Dispatch IntegrationSmart DispatchCentralized Data ManagementScheduling, Dispatch, And Project Management IntegrationMulti-Company Managementmulti-site managementCustom FieldsCustomizable configurationCustom API AccessREST API for dashboard access tokensNear Real-Time Access to Critical Informationnear real-time access
Show 2 more
Third-Party IntegrationIntegration with Site ManagerBackup And RestoreSystem security and recovery
Reporting & Analytics6features
Analyticsdata analyticsReportingFood Quality ReportingEnergy Consumption ReportingEnergy Monitoring and TargetingData Grid with Conditional Color CodingHistorical Data AccessSmart Alarming and Filtering
Technician Management5features
Inspection ManagementInfrastructure auditsReal-Time Schedule and Staffing Monitoring24/7 grid status and schedule monitoringAutomated Quality AssurancePrescriptive, corrective actionsSafety Documentation ManagementSetpoint ManagementTraining CoursesCustomizable Solution
Compliance & Safety4features
AuditsInfrastructure auditsRefrigerant ManagementRefrigerant managementLeak Detection TrackingRefrigerant managementIncident ManagementService management
CRM & Sales3features
Customer and Site Data ManagementSite Manager Monitoring SoftwareMaintenance Agreement ManagerCondition Based MaintenanceMulti-Site Subscription ManagementNear real-time multi-site management
AI & Automation3features
AI Powered Security and Compliance ControlsAnomaly DetectionConditional color-coding for outlier detectionAutomation RulesEnergy optimization
Customer Communication2features
One-Click Service RequestService call requestNotificationsREST API for push notifications
Mobile & Field Tools2features
Real Time Mobile AlertsProAct Alerts Mobile AppStep-by-Step Diagnostic Guidanceprescriptive corrective actions
Hardware Features1feature
Adjustable Alarm Setpoints and LatchingAlarm confirmation and acceptance
Scheduling & Dispatch1feature
Work OrdersService call request
Fleet & GPS Management1feature
GeofencingREST API for location and geofencing
Inventory Management1feature
BOM Health Monitoring
Training & Education1feature
Building Automation & ControlsCentralized management across geographically dispersed sites
Integrations 11 across 1 category
Industry-Specific 11
BACnet Native
Copeland Native
Copeland CC200 Case Controller
Daikin Comfort Technologies Partner
Enersponse
Johnson Controls Partner
LonTalk Native
Modbus Native
Niagara Framework Native
Rheem Partner
Siemens Partner
Pricing
- Model
- Subscription
- Starting at
- Contact for pricing
- Notes
- Copeland ProAct Monitoring Services does not publish pricing. It is an enterprise B2B service sold via custom quotes and demo requests. Contact is via comressolcargosales@copeland.com or the facility monitoring support page. Pricing depends on number of sites, connected devices, and which service modules are selected from the ProAct suite (Alarm Management, Setpoint Management, Demand Response, Condition Based Maintenance, Food Quality Reporting, Facility Services, Energy Management & Targeting).
