Marchex

Name: Marchex
Author: Marchex Inc.

by Marchex Inc.

Last updated Mar 29, 2026 · 2 revisions

AI-powered conversation intelligence for home services that tracks call outcomes, booking rates, and missed opportunities.

5.6 Good See breakdown →

Highlights

50 Features 20 Integrations

Buy from Marchex Inc. Visit website

Media

www.marchex.com

About This Product

Marchex provides AI-driven conversation intelligence, call tracking, and attribution for home service franchises and multi-location businesses. The platform analyzes call transcripts to identify high-intent callers, attributes conversions to marketing campaigns, and helps identify service gaps and training needs across locations.

Capabilities

How this product is delivered and what's included out of the box.

Mobile app: Not available
Free trial: No
Free tier: No
Public API: Yes
Deployment: Cloud

FSH Score Breakdown

Ease of Use

5.0

Features

8.8

Support

5.0

Value

4.0

Integrations

8.0

AI Capabilities

1.5

Customer Reviews

Features

50 features confirmed across 8categories· Showing confirmed capabilities only

Reporting & Analytics12features

Analyticsai-driven insights and recommendationsReportingCustom ReportingNet Promoter Score (NPS) Trackingcsat scoring per conversationCall TrackingDynamic number insertionAI Powered Call Tracking and AnalyticsAutomated Dashboards and System Status ReportsCustom Reporting and DashboardsChannel ROI ReportingCSAT Scoring

Show 4 more

Goals and AlertsIndustry Performance BenchmarksGoal TrackingAgent performance trackingCall InsightsAppointment or sale outcome determination

AI & Automation12features

AI TranscriptionCall transcriptionSentiment AnalysisSentiment analysisAI SupportAI Assisted Metrics Interpretation and Trend AnalysisAI Powered Monitoring to Flag and Filter Suspicious or Fraudulent ReviewsAI Powered Sales RecommendationsAI Powered ScoringAutomatic Call Classification and Disposition Correction

Show 4 more

Call Handling DetectionAutomation RulesAutomate conversation flows and follow-up sequences via Process BuilderPII RedactionAI Review ResponsesAutomated call review

CRM & Sales11features

CRMCRM IntegrationLead ManagementLead TrackingMarketing ToolsAd Performance And ROAS TrackingAd Platform IntegrationAutomated Customer TouchpointsAutomatic Lead Source AttributionCampaign Planning

Show 3 more

Funnel AnalysisInstant Negative Review AlertsAI Lead ScreeningLead qualification

Customer Communication7features

Missed Call Text BackSMS MessagingBring Your Own NumbersWeb to SMS FeatureNotificationsCall remindersCall RecordingCall recording playbackVoIP Phone SystemManaging Number Pools

Technician Management3features

Call Monitoring & CoachingCall recordingAI Powered Candidate RecommendationsAI-powered recommendationsAgent ScorecardsAgent Behavior Analysis

Platform & Customization3features

Role-Based Access ControlUser ManagementThird-Party IntegrationAd Platform IntegrationDocument ManagementAudio Notification File Management

Inventory Management1feature

Inventory ManagementManaging Tracking Numbers

Equipment & Asset Management1feature

Alertsreputation alerts for negative experiences

Integrations 20 across 7 categories

Communication 7

8x8

Five9

RingCentral

Slack

Sonar

Telnyx

Twilio

CRM 3

HubSpot

Salesforce

VinSolutions

Marketing 3

Freshpaint

Google Ads

Google Analytics

Data & Automation 3

Klipfolio

Microsoft Power BI

Power BI

Tableau

Productivity 2

Calendly

Okta

Field Service 1

ServiceTitan

Industry-Specific 1

DealerSocket

Pricing

Model: Custom
Starting at: Contact for pricing
Notes: Enterprise pricing; contact sales for quotes. No public pricing listed.

Compare all →

Other tools in the same category. Compare to find the best fit.

PhoneWagon

6.2 - Good

Simple, affordable call tracking with unlimited usage, custom tagging, and automated text replies for small service businesses.

Subscription · $45/mo Free Trial Strength: 62

CallRail

6.1 - Good

Know what makes your phone ring

Subscription · $45/mo Free Trial Strength: 41

WhatConverts

6.1 - Good

Full-funnel lead tracking for HVAC companies covering calls, forms, and chat. Assigns revenue to individual leads so contractors see true ROI by channel.

Subscription · $30/mo Free Trial Strength: 79