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Marchex

by Marchex Inc.

Last updated Mar 29, 2026 · 2 revisions

AI-powered conversation intelligence for home services that tracks call outcomes, booking rates, and missed opportunities.

Marchex - by Marchex Inc. - Call Tracking & Attribution software - logo 5.4 Good See breakdown →

Highlights

54 Features20 Integrations
Buy from Marchex Inc. Visit website

Media

About This Product

Marchex provides AI-driven conversation intelligence, call tracking, and attribution for home service franchises and multi-location businesses. The platform analyzes call transcripts to identify high-intent callers, attributes conversions to marketing campaigns, and helps identify service gaps and training needs across locations.

Capabilities

How this product is delivered and what's included out of the box.

Mobile app
Not available
Free trial
No
Free tier
No
Public API
Yes
Deployment
Cloud

FSH Score Breakdown

Ease of Use
5.0
Features
7.3
Support
5.0
Value
4.0
Integrations
8.0
AI Capabilities
1.5

Customer Reviews

Features

54 features confirmed across 8categories· Showing confirmed capabilities only

AI & Automation13features

AI Powered Sales RecommendationsAutomated insights and recommendationsAI TranscriptionCall transcriptionAutomatic Call Classification and Disposition CorrectionCall classification by store location, duration, channel, and keywordsBANT Intent DetectionCaller intent detectionAI SupportAI Assisted Metrics Interpretation and Trend AnalysisIndustry-specific AI solutions and benchmarkingAI Review ResponsesAutomated ResponsesAutomation RulesMessage automation
Show 5 more
AI Powered Monitoring to Flag and Filter Suspicious or Fraudulent ReviewsAI Powered ScoringCall Handling DetectionPII RedactionAI Automation SummaryOpportunity detection

CRM & Sales12features

CRMCRM IntegrationAd Performance And ROAS TrackingMarketing attributionAd Platform IntegrationAd Platform IntegrationAutomated Customer TouchpointsCall remindersAutomatic Lead Source AttributionMultichannel attributionCall TaggingCall TagsInstant Negative Review AlertsReputation alertsLead Management
Show 4 more
Marketing ToolsCampaign PlanningAutomated Customer Touchpoints And SequencesCustomer Retention AnalyticsFunnel AnalysisFunnel stage tracking

Reporting & Analytics11features

Net Promoter Score (NPS) Trackingcsat scoring per conversationAI Powered Call Tracking and AnalyticsCall reporting dashboardsAutomated Dashboards and System Status ReportsCustom Reporting and DashboardsCSAT ScoringCSAT scoring on every conversationGoals and AlertsMissed opportunity alertsChannel ROI ReportingIndustry Performance BenchmarksDepartmentalized Performance TrackingAgent performance analytics
Show 3 more
Benchmarking ReportsKPI BenchmarkingGoal TrackingAgent performance trackingMarketing Analytics DashboardCampaign Intelligence

Customer Communication9features

Call RecordingCall recording and transcriptionCall RoutingAutomated callbacksMissed Call Text BackSMS MessagingNotificationsAlerts/NotificationsVoIP Phone SystemCaller IDWeb to SMS FeatureIntelligent Spam Call ProtectionCall filtering
Show 1 more
AI ReceptionistCall Handling Detection

Platform & Customization4features

Data ExportData exportDocument ManagementCloud storageRole-Based Access ControlUser ManagementThird-Party Integration

Technician Management2features

Call Monitoring & CoachingCall recordingAI Powered Candidate RecommendationsAI-powered recommendations

Equipment & Asset Management2features

AlertsSensor-Based Performance Monitoring for Upsell IdentificationMissed Opportunity Identification

Inventory Management1feature

Inventory ManagementManaging Tracking Numbers

Integrations 20 across 7 categories

Communication 7
8x8
Five9
RingCentral
Slack

Slack

Sonar
Telnyx
Twilio

Twilio

CRM 3
HubSpot

HubSpot

Salesforce

Salesforce

VinSolutions
Marketing 3
Freshpaint
Google Ads

Google Ads

Google Analytics
Data & Automation 3
Klipfolio
Microsoft Power BI

Power BI

Tableau

Tableau

Productivity 2
Calendly

Calendly

Okta
Field Service 1
ServiceTitan

ServiceTitan

Industry-Specific 1
DealerSocket

Pricing

Model
Custom
Starting at
Contact for pricing
Notes
Enterprise pricing; contact sales for quotes. No public pricing listed.

Related Products 2 across 1 category

Alternatives & Competitors

CallRail Evidence-backed Good
CallRail Good match
Why these are related — sources 2
  • glassdoor.com

    “CallRail and Invoca have features, integrations, and partners that Marchex lacks.”

  • nimbata.com

    “In this article, we will discuss various Marchex alternatives. These include Nimbata, CallRail, Invoca, WhatConverts and Ringba.”

Invoca Evidence-backed Good
Invoca Good match
Why these are related — sources 3
  • glassdoor.com

    “CallRail and Invoca have features, integrations, and partners that Marchex lacks.”

  • nimbata.com

    “In this article, we will discuss various Marchex alternatives. These include Nimbata, CallRail, Invoca, WhatConverts and Ringba.”

  • whatconverts.com

    “Invoca vs Marchex vs WhatConverts”