Navien's installer portal provides authorized contractors with product registration, warranty management, technical documentation, and training resources for the full Navien lineup including tankless water heaters, boilers, and combi-boilers. Includes mobile app access for on-site troubleshooting and parts identification.
Capabilities
How this product is delivered and what's included out of the box.
Mobile app
Available
Free trial
No
Free tier
Yes
Public API
No
Deployment
Cloud
Trust & Privacy
Each statement below was extracted directly from the vendor's privacy policy
or terms of service. Click "source" to read it in context.
Data export available on request
"Right to Portability: You have the right to receive your Personal Information and to export it to another data controller where our processing is based on your consent and was carried out by automated means. Where such a request is made, your Personal Information will be supplied in a structured, commonly used, and machine-readable format."
"Right to Request Erasure– “Right to Be Forgotten”: You have the right to request that your Personal Information be erased from our systems if it is no longer necessary for the purpose(s) for which it was collected or if you withdraw consent and no other legal basis for processing exists."
55 features confirmed across
12categories· Showing confirmed capabilities only
CRM & Sales13features
CRMCompany profile managementContractor Locator ListingFind a local installer or service professionalMarketing ToolsMarketing SupportPartner DiscountsExclusive Partner PromotionsPartner PortalPartner Portal accessPartner ProgramHVAC Partner Program application submissionIncentive SearchGoogle Business Profile ManagementCentralized business information management
Show 5 more
Company Profile MaintenanceExtended Labor Warranty ManagementMarketing Support ServicesAutomated Job Site Photo and Video PinningJob site photo capture for unit service logsCustomer Loyalty ProgramNavienRewards Program Enrollment
Mobile & Field Tools7features
Job Checklists And PhotosTake job site photos to add to unit service logsLabel GenerationLead GenerationLink To Operator Manuals And DiagramsDownload brochures and operation manualsField SketchingScreen drawing and photo savingTechnician Mobile AppAI Photo AnalysisJob site photo capture for service logsDigital FormsHVAC Partner Program application
Equipment & Asset Management6features
Asset ManagementLog installation and service informationEquipment Data TrackingLog installation and service information for unitsEquipment SelectionSerial Number Scanning for Installation RegistrationScan unit serial numbers to register installations via NavienRewardsAHRI MatchupsInstaller locator eligibility verificationPredictive MaintenanceCompany profile maintenance
Customer Communication5features
Customer Service PortalCustomer service request receptionCustomer SupportLive chat with Navien technical supportMulti-Tier Technical SupportPhone-based technical supportRCS MessagingService request communicationChat Support
Platform & Customization5features
Single Sign-OnSingle Sign-On (SSO)Third-Party IntegrationHVAC Partner Pro Plus Program IntegrationRole-Based Access ControlPartner Portal AccessDownload CenterDocument ManagementDocument download (brochures and manuals)
Technician Management4features
Live Video SupportLive Remote Video SupportTraining CoursesTraining resourcesAI LogbookLog installation and service informationApprenticeship TrackingHVAC Partner Pro Plus program enrollment tracking
Training & Education4features
Mobile-Friendly LearningMobile App AccessCommercial HVAC TrainingFree HVAC Academy training for first-time partnersTuition Free TrainingInstructor & Mentor AccessNavien Professional Resources
Inventory Management3features
Inventory ManagementParts ListBrand Agnostic Distributor Network AccessBarcode ScanningSerial number scanning for registration
Compliance & Safety3features
Warranty ClaimsWarranty ManagementElectronic Application SubmissionPermit ManagementNSS Program application submission