Navien's installer portal provides authorized contractors with product registration, warranty management, technical documentation, and training resources for the full Navien lineup including tankless water heaters, boilers, and combi-boilers. Includes mobile app access for on-site troubleshooting and parts identification.
Capabilities
How this product is delivered and what's included out of the box.
Mobile app
Available
Free trial
No
Free tier
Yes
Public API
No
Deployment
Cloud
Trust & Privacy
Each statement below was extracted directly from the vendor's privacy policy
or terms of service. Click "source" to read it in context.
Data export available on request
"Right to Portability: You have the right to receive your Personal Information and to export it to another data controller where our processing is based on your consent and was carried out by automated means. Where such a request is made, your Personal Information will be supplied in a structured, commonly used, and machine-readable format."
"Right to Request Erasure– “Right to Be Forgotten”: You have the right to request that your Personal Information be erased from our systems if it is no longer necessary for the purpose(s) for which it was collected or if you withdraw consent and no other legal basis for processing exists."
49 features confirmed across
12categories· Showing confirmed capabilities only
CRM & Sales12features
Marketing ToolsMarketing SupportCompany Profile MaintenanceContractor Locator ListingExtended Labor Warranty ManagementMarketing Support ServicesPartner DiscountsPartner PortalPartner Program
Show 4 more
Incentive SearchRebate searchDealer LocatorPriority Locator ListingCustomer Loyalty ProgramNavienRewards Program EnrollmentAutomated Job Site Photo and Video Pinning
Mobile & Field Tools5features
Field SketchingScreen drawing and photo savingJob Checklists And PhotosLink To Operator Manuals And DiagramsTechnician Mobile AppAI Photo AnalysisJob site photo capture for service logs
Equipment & Asset Management5features
Product RegistrationProduct RegistrationEquipment SelectionEquipment Data TrackingSerial Number Scanning for Installation RegistrationAHRI MatchupsInstaller locator eligibility verification
Platform & Customization5features
Single Sign-OnSingle Sign-On (SSO) integrationThird-Party IntegrationHVAC Partner Pro Plus Program IntegrationRole-Based Access ControlPartner Portal AccessDownload CenterDocument ManagementDocument download (brochures and manuals)
Customer Communication4features
Customer Service PortalMulti-Tier Technical SupportCustomer SupportLive technician supportChat Support
Technician Management4features
Training CoursesTraining resourcesAI LogbookLog installation and service informationLive Video SupportVisual Support - RemoteCallApprenticeship TrackingHVAC Partner Pro Plus program enrollment tracking