Schedule Engine Live Chat

Name: Schedule Engine Live Chat
Author: ServiceTitan

by ServiceTitan

Last updated Mar 29, 2026 · 1 revision

24/7 live chat and voice support for home service contractors, staffed by industry-trained professionals.

5.1 Good See breakdown →

Highlights

47 Features 4 Integrations

Trust

Data Deletion

Visit website

Media

scheduleengine.com

Schedule Engine Live Chat - website image

About This Product

Schedule Engine provides automated online scheduling, 24/7 live chat, and voice support staffed by industry-trained professionals for home service contractors. Acquired by ServiceTitan, it integrates with leading field service platforms to ensure contractors never miss a job while optimizing dispatcher and technician efficiency.

Capabilities

How this product is delivered and what's included out of the box.

Mobile app: Not available
Free trial: No
Free tier: No
Public API: No
Deployment: Cloud

Trust & Privacy

Each statement below was extracted directly from the vendor's privacy policy or terms of service. Click "source" to read it in context.

Data deletion honored on request

"Delete personal information we have about you;"

Confidence: high Source

Primary policy document: https://servicetitan.com/privacy-policy

FSH Score Breakdown

Ease of Use

5.0

Features

6.2

Support

5.0

Value

4.0

Integrations

7.0

AI Capabilities

1.5

Features

47 features confirmed across 10categories· Showing confirmed capabilities only

Customer Communication12features

AI Chat ReceptionistLive chatCall Recordingcall recordingsCall ScriptingCustomizable call scriptingNotificationsautomated messaging notificationsVoIP Phone SystemSoftphone integrationExplicit Opt-In For Marketing TextsSMS consent checkbox for complianceChat FeatureCustomer Support24/7 live expert support

Show 4 more

Chat Support24/7 live chat24/7/365 CoverageCall Flow AutomationAutomatic call-to-job connectionClient PortalWebsite widget for customer access

Platform & Customization8features

Dispatch Or FSM Software IntegrationField service management integrationsScheduling And Dispatch IntegrationScheduling integrationsField Data IntegrationTwo-way integration with Field Management SoftwareThird-Party IntegrationFSM software integrationScheduling, Dispatch, And Project Management IntegrationField service management integrationsDocument ManagementPhoto and video uploadNear Real-Time Access to Critical InformationReal-time inbound activity accessCustom Scripting SupportCustomizable call scripting

Scheduling & Dispatch7features

SchedulingAvailability managementWork OrdersEscalation plan managementDispatchingDirect dispatch board bookingOnline BookingAdvanced booking configuration (buffers, arrival windows, blocked dates)Emergency Response ManagementEmergency escalation workflowsService Zone Management by Zip CodeManage zones for service areas by zip codeOn-Call Technician Work Order CreationAutomatic Work Order Creation in ServiceTitan

AI & Automation6features

AI Feedback AnalysisCustomer sentiment analysisAI Generated Work Order Summaries and Prioritization RecommendationsCall and chat summariesAI TranscriptionReal-time call transcriptionCall SummarizationView call and chat summariesAutomation RulesCustomizable WorkflowsAI Support24/7 voice support

Reporting & Analytics5features

AnalyticsAnalytics dashboardReportingReal-time reportingCall InsightsCall InsightsCentralized DashboardReal-time dashboard access to inbound activityReal Time Project Dashboards with Cost to Complete and Schedule Variance