Tidio
by Tidio LLC
Last updated Mar 29, 2026 · 1 revision
AI customer service agent with live chat and helpdesk, trusted by 300K+ businesses for automated lead capture.
Highlights
Capabilities
Media
www.tidio.com
About This Product
Tidio combines an AI customer service agent (Lyro) with live chat and helpdesk tools. The AI uses natural conversation to chat with customers, book jobs, and sync calendars automatically without 24/7 oversight. Trusted by over 300,000 businesses worldwide, it handles lead capture, FAQ responses, and appointment scheduling.
Capabilities
How this product is delivered and what's included out of the box.
- Mobile app
- Available
- Free trial
- Yes
- Free tier
- Yes
- Public API
- Yes
- Deployment
- Cloud
FSH Score Breakdown
Ease of Use 7.0
Features 6.8
Support 5.0
Value 7.0
Integrations 8.0
AI Capabilities 1.5
Features
68 features confirmed across
13categories· Showing confirmed capabilities only
Customer Communication19features
AI Chat ReceptionistAI chatbot (Lyro) with live chatHelp DeskAI ReceptionistChatbotCentralized Multi-Channel CommunicationMultichannelCustomer SupportHelp DeskHelp Desk ChatLive Chat widgetSMS MessagingRead receiptsEmail Integration
Show 11 more
Live MessagingLive typingHelp Desk And TicketingTicketing systemOmni-Channel InboxOmnichannel InboxCall RoutingAutomated RoutingNotificationsPush NotificationsMessage Read ReceiptsRead receiptCall SurveysPre-chat surveyAI ConciergeKnowledge-based responsesSupport SLASlack supportCall ScriptingCustomizable communication styleCall Flow AutomationFlows
AI & Automation12features
Automation RulesAI Agent BuilderPlaygroundAI Agent Custom InstructionsConversation controlAI Automation SummaryChat transcriptsAdvanced CopilotAdvanced CopilotAI Email AssistantAI SupportDynamic AI Escalation AssignmentHuman handoff
Show 4 more
AI Powered Product Ranking and RecommendationsProduct recommendationsAI Chatbot AssistantChatbot / AI agentAI TranscriptionTranscriptsDual Knowledge Base Architecture
Platform & Customization12features
Custom FieldsTags and contact propertiesDepartmentsDepartmentsDocument ManagementAttachmentsCustom API AccessCustom BrandingDesktop SDKMobile SDKMulti-Language SupportRole-Based Access ControlUser permissions
Show 4 more
Third-Party IntegrationCustom IntegrationCustom IntegrationBrowser ExtensionsCopilot Chrome extensionAudit TrailViewed pages history
CRM & Sales7features
CRMAutomatic chat assignmentAI Lead ScreeningDedicated Success ManagerDedicated Success ManagerInteraction HistoryViewed pages historyLead ManagementMarketing ToolsEmail MarketingAutomated Customer Touchpoints And SequencesCustomer satisfaction measurement
Scheduling & Dispatch4features
SchedulingOperating hoursWork OrdersTicketingDispatchingAutomatic chat assignmentProject ManagementMultiproject
Reporting & Analytics3features
AnalyticsNet Promoter Score (NPS) TrackingAI insights & CSATROI CalculatorTime saved calculator
Inventory Management2features
Inventory ManagementPurchase OrdersOrder Management
Mobile & Field Tools2features
Label GenerationLead generationDigital FormsLive typing preview
Technician Management2features
Live Video SupportLive video callsInternal Employee CommunicationCustomizable communication style
Compliance & Safety2features
Audits And ComplianceComplianceCode ComplianceCompliance
Estimating & Quoting1feature
Quoting & EstimatesQuote request
Equipment & Asset Management1feature
Remote MonitoringEmail management system
Training & Education1feature
CEU / Continuing Education CreditsTranscripts
Integrations 25 across 5 categories
Marketing 9
ActiveCampaign Native
Brevo
Facebook Native
Google Analytics Native
Google Tag Manager
Google Tag Manager
Instagram Native
Klaviyo
Klaviyo
Mailchimp Native
Omnisend
Omnisend
CRM 7
Agile CRM
HubSpot Native
Pipedrive Native
Salesforce Native
Zendesk Native
Zendesk Sell
Zendesk Sell
Zoho CRM Native
eCommerce 5
Adobe Commerce
BigCommerce Native
Shopify Native
WooCommerce Native
WordPress
Communication 2
Slack Native
WhatsApp Native
Data & Automation 2
Make Zapier
Zapier Zapier
Pricing
- Model
- Freemium
- Starting at
- $29/mo
- Notes
- Free plan available (basic live chat + chatbot). Starter $29/mo (100 conversations). Growth $59-$349/mo (scales by volume). Plus $749/mo. Premium from $2,999/mo. Lyro AI add-on $39/mo, Flows add-on $29/mo. Conversation-based billing. Real cost often 2-3x advertised once add-ons and volume factored in.
