Smith.ai
by Smith.ai
24/7 AI and live virtual receptionist service for HVAC contractors — books service calls, qualifies leads
Highlights
Media
smith.ai
About This Product
Smith.ai provides both AI-powered and live virtual receptionist services for HVAC contractors, handling inbound calls and texts 24/7 to book service appointments and qualify leads. The platform combines AI automation for routine tasks with human backup for complex situations. Plans start at $300/month for 30 calls, with custom plans for high-volume HVAC businesses.
Capabilities
How this product is delivered and what's included out of the box.
- Mobile app
- Not available
- Free trial
- No
- Free tier
- No
- Public API
- No
- Deployment
- Cloud
FSH Score Breakdown
Ease of Use 5.0
Features 6.8
Support 5.0
Value 5.0
Integrations 8.0
AI Capabilities 1.5
Features
63 features confirmed across
9categories· Showing confirmed capabilities only
Customer Communication20features
AI Chat ReceptionistConversational AIAI ConciergeProactive chatAI Receptionist24/7 call handlingAuto DialerOutbound CallingCall Flow AutomationCustom call flows and routing logicCall RecordingCall recording and transcriptionCentralized Multi-Channel CommunicationMulti-channel engagementNotificationsAppointment reminders
Show 12 more
Q&A LibrarySupplemental Q&A knowledge baseCall Transfers and ExtensionsCall transfer requests via Microsoft TeamsChat Window CustomizationMobile-optimized chat widgetCall RoutingAfter-hours answeringAutomated Status UpdatesStatus updates via SMSMissed Call Text BackClient callback requestsCall ScriptingClient PortalOnline dashboardCustomizable Greeting MessageCustomizable Voicemail GreetingsIntelligent Spam Call ProtectionSpam and robocall filteringVoIP Phone SystemDedicated phone numberDedicated Phone Number
AI & Automation15features
AI + Human HandoffHybrid AI and human agent modelAI Agents for Engagement, Qualification, and ConversionLead qualification and intakeAI Employee for Automated Lead Response and Appointment SettingAI receptionist for appointment schedulingAI Trained on Website ContentAI trained on website contentDynamic AI Escalation AssignmentHuman hand-offAI TranscriptionCall recording & transcriptionAI Generated Call TranscriptsAutomatic Call Classification and Disposition Correction
Show 7 more
No-Code Playbook BuilderNo-code playbook builderAI Powered Prompts and RemindersAI Agent Custom InstructionsCustom call instructionsAutomation RulesAI-driven workflowsAI Agent BuilderNo-code playbook builderCall SummarizationCall summary loggingAI Generated Call NotesInstant call summaries
CRM & Sales10features
CRMCRM integrationAI Lead ScreeningLead qualificationClient Intake AutomationNew client intake form completionCustomer Loyalty ProgramReferral ProgramAuto Create Contacts Via ZapierZapier integration for passing call and chat data to 5,000+ appsCustomer Referral PlatformReferral ProgramReview Widget For Website DisplayAd Performance And ROAS TrackingOutreach campaign dashboard
Show 2 more
Sales AutomationEmail and SMS follow-upCase CreationNew client intake
Reporting & Analytics8features
ReportingReporting and analyticsAnalyticsGoogle Analytics integrationAI Powered Call Tracking and AnalyticsCall DashboardCentralized DashboardOnline dashboardAutomated Dashboards and System Status ReportsReporting and analytics dashboardCall TrackingInbound call trackingCall InsightsCall disposition taggingKPI DashboardsChat transcript and performance analytics dashboard
Platform & Customization4features
Custom BrandingCustom brandingThird-Party IntegrationGoogle Analytics integrationScheduling And Dispatch IntegrationCRM and service management software integrationDocument ManagementQ&A library
Scheduling & Dispatch3features
Online BookingAppointment bookingScheduling OptimizationAI SchedulingEmergency Dispatch Coordination
Invoicing & Payments1feature
Payment ProcessingPayment collection
Technician Management1feature
Employee Rewards & RecognitionCaller recognition
Training & Education1feature
White-Label / Custom BrandingCustom branding
Integrations 91 across 10 categories
CRM 27
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noCRM
Productivity 23
Acuity Scheduling
Acuity Scheduling
Airtable
Apple Calendar
iCloud Calendar
Apple iCloud
Calendly
Calendly
GlossGenius
Goldie
Google Calendar
Google Calendar
Google Contacts
Google Contacts
Google Sheets
Google Spreadsheet
Harmonizely
Jane
Microsoft 365
Motion
Ninja Forms
Ninja Forms
OnceHub
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Setmore
Smokeball
Timely
Woven
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Communication 10
ClientRock
Google Voice
Grasshopper
LiveCall
Microsoft Teams
Microsoft Teams
Mighty Call
Outlook
Outlook
Slack
Slack
Talkroute
Vonage
Field Service 10
AccuLynx
AccuLynx
Apptoto
Assembly Neos
Dubsado
FieldEdge Native
Housecall Pro Native
Jobber Native
MassageBook
ServiceTitan Native
Thryv
Marketing 10
ActiveCampaign
ActiveCampaign
Angi
Angi
CallRail
CallRail
Facebook
Facebook Lead Ads
GoHighLevel
HighLevel
Google Analytics
Google Analytics
LeadConnector
Mailchimp
Mailchimp
SharpSpring
WhatConverts
Industry-Specific 5
Actionstep
Clio
Mindbody
RealEFlow
WellnessLiving
Data & Automation 3
Docparser
Make
Make
Zapier Zapier
Accounting 1
QuickBooks Online Native
Payment Processing 1
Square
HR & Payroll 1
WhenWorks
Pricing
- Model
- Subscription
- Starting at
- $300/mo
