Smith.ai
by Smith.ai
24/7 AI and live virtual receptionist service for HVAC contractors — books service calls, qualifies leads
Highlights
Media
smith.ai
About This Product
Smith.ai provides both AI-powered and live virtual receptionist services for HVAC contractors, handling inbound calls and texts 24/7 to book service appointments and qualify leads. The platform combines AI automation for routine tasks with human backup for complex situations. Plans start at $300/month for 30 calls, with custom plans for high-volume HVAC businesses.
Capabilities
How this product is delivered and what's included out of the box.
- Mobile app
- Not available
- Free trial
- No
- Free tier
- No
- Public API
- No
- Deployment
- Cloud
FSH Score Breakdown
Ease of Use 5.0
Features 6.8
Support 5.0
Value 5.0
Integrations 8.0
AI Capabilities 1.5
Customer Reviews
Features
59 features confirmed across
8categories· Showing confirmed capabilities only
Customer Communication19features
AI Chat ReceptionistConversational AIAI ConciergeProactive chatAI Receptionist24/7 call handlingAuto DialerOutbound CallingCall Flow AutomationCustom call flows and routing logicCall RecordingCall recording and transcriptionCentralized Multi-Channel CommunicationMulti-channel engagementNotificationsAppointment reminders
Show 11 more
Q&A LibrarySupplemental Q&A knowledge baseCall Transfers and ExtensionsCall transfer requests via Microsoft TeamsChat Window CustomizationMobile-optimized chat widgetAutomated Status UpdatesStatus updates via SMSMissed Call Text BackClient callback requestsCall ScriptingClient PortalOnline dashboardCustomizable Greeting MessageCustomizable Voicemail GreetingsIntelligent Spam Call ProtectionSpam and robocall filteringVoIP Phone SystemDedicated phone numberDedicated Phone Number
AI & Automation15features
AI + Human HandoffHybrid AI and human agent modelAI Agents for Engagement, Qualification, and ConversionLead qualification and intakeAI Employee for Automated Lead Response and Appointment SettingAI receptionist for appointment schedulingAI Trained on Website ContentAI trained on website contentDynamic AI Escalation AssignmentHuman hand-offAI TranscriptionCall recording & transcriptionAI Generated Call TranscriptsAutomatic Call Classification and Disposition Correction
Show 7 more
No-Code Playbook BuilderNo-code playbook builderAI Powered Prompts and RemindersAI Agent Custom InstructionsCustom call instructionsAutomation RulesAI-driven workflowsAI Agent BuilderNo-code playbook builderCall SummarizationCall summary loggingAI Generated Call NotesInstant call summaries
CRM & Sales9features
CRMCRM integrationAI Lead ScreeningLead qualificationClient Intake AutomationNew client intake form completionCustomer Loyalty ProgramReferral ProgramAuto Create Contacts Via ZapierZapier integration for passing call and chat data to 5,000+ appsReview Widget For Website DisplayAd Performance And ROAS TrackingOutreach campaign dashboardSales AutomationEmail and SMS follow-up
Show 1 more
Case CreationNew client intake
Reporting & Analytics7features
ReportingReporting and analyticsAI Powered Call Tracking and AnalyticsCall DashboardCentralized DashboardOnline dashboardAutomated Dashboards and System Status ReportsReporting and analytics dashboardCall TrackingInbound call trackingCall InsightsCall disposition taggingKPI DashboardsChat transcript and performance analytics dashboard
Platform & Customization4features
Custom BrandingCustom brandingThird-Party IntegrationGoogle Analytics integrationScheduling And Dispatch IntegrationCRM and service management software integrationDocument ManagementQ&A library
Scheduling & Dispatch3features
Online BookingAppointment bookingScheduling OptimizationAI SchedulingEmergency Dispatch Coordination
Invoicing & Payments1feature
Payment ProcessingPayment collection
Technician Management1feature
Employee Rewards & RecognitionCaller recognition
Integrations 87 across 10 categories
CRM 27
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Productivity 21
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Communication 10
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Field Service 10
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FieldEdge Native
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Marketing 8
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Industry-Specific 5
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Data & Automation 3
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Accounting 1
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Payment Processing 1
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HR & Payroll 1
WhenWorks
Pricing
- Model
- Subscription
- Starting at
- $300/mo
