mHelpDesk
by mHelpDesk
Field service made easy
Highlights
Capabilities
Media
www.mhelpdesk.com
About This Product
Web and mobile field service management for small HVAC businesses with 1-20 technicians. Supports both QuickBooks Desktop and Online, which many competitors lack. Recurring Jobs feature automates repeat HVAC maintenance scheduling. Real-time en-route customer notifications. Plans from $99/month.
Capabilities
How this product is delivered and what's included out of the box.
- Mobile app
- Available
- Free trial
- No
- Free tier
- No
- Public API
- Yes
- Deployment
- Cloud
AI Approach
AI-Enhanced
AI supplements traditional workflows. AI augments specific tasks within an otherwise traditional product. Useful, but not the primary reason to buy.
FSH Score Breakdown
Ease of Use 6.0
Features 4.3
Support 5.0
Value 5.5
Integrations 7.5
AI Capabilities 5.0
Features
61 features confirmed across
15categories· Showing confirmed capabilities only
Platform & Customization10features
Data ImportThird-Party IntegrationCustom FieldsCustom TemplatesMulti-LocationScheduling And Dispatch IntegrationNear Real-Time Access to Critical InformationReal-Time CommunicationAttach Manual J and Design Reports to ServiceTitan Customer Records
Show 2 more
UI EmbeddingSelective Syncselective transaction syncing
Scheduling & Dispatch8features
DispatchingSchedulingWork OrdersEmail & Calendar SyncAuto Dispatch To Alternate ProvidersText Message DispatchingOnline BookingOnline BookingScheduling OptimizationAutomated Booking Triggers
Mobile & Field Tools6features
Offline ModeDigital FormsTechnician Mobile AppMobile AppDigital SignaturesDigital Field Data Capture with Date, Time, and Username StampsMobile Time Capture with Automated T&M Billingfield time and material recording
Technician Management6features
OnboardingInternal Employee CommunicationStaff CommunicationTechnician CoachingSuccess coachingTraining CoursesLive webinarsChecklistsTechnician Skill Tracking
CRM & Sales6features
CRMAutomated Customer TouchpointsAutomated customer contactLead ManagementMaintenance Agreement ManagerAI Lead AssignmentAutomated Customer Touchpoints And SequencesAutomated customer contact
Customer Communication5features
Client PortalCommunity ForumEmail IntegrationCustomer SupportLive chat supportNotifications
Invoicing & Payments3features
InvoicingPayment ProcessingPayment ProcessingAutomated Progressive BillingBilling automation
Estimating & Quoting3features
Quoting & EstimatesEstimates and QuotesMobile EstimatesMobile EstimatesProposal ManagementEstimate management
Reporting & Analytics3features
ReportingAnalyticsCall TrackingHomeAdvisor call tracking
Equipment & Asset Management3features
Equipment TrackingAsset ManagementAlertsReal-time alerts
AI & Automation3features
Automation RulesAI EstimatesPersistent User Contextsettings sync
Training & Education2features
On-Demand Video LibraryTraining video libraryLive Webinar TrainingLive webinars
Fleet & GPS Management1feature
GPS TrackingGPS Tracking
Inventory Management1feature
Inventory ManagementInventory Tracking
Accounting Integration1feature
Accounting Integration
Integrations 8 across 4 categories
Productivity 3
Google Calendar
Google Calendar
Google Maps
Google Workspace
Google Workspace
Accounting 2
QuickBooks Desktop Native
QuickBooks Online Native
Marketing 2
Angi
HomeAdvisor
Birdeye
Birdeye
Payment Processing 1
Stripe
Stripe
Pricing
- Model
- Subscription
- Starting at
- $55/mo
- Notes
- Basic plan ~$55/user/mo (annual). Advanced ~$75/user/mo, Pro ~$95/user/mo. No free plan.
