mHelpDesk
by mHelpDesk
Field service made easy
Highlights
Capabilities
Media
www.mhelpdesk.com
About This Product
Web and mobile field service management for small HVAC businesses with 1-20 technicians. Supports both QuickBooks Desktop and Online, which many competitors lack. Recurring Jobs feature automates repeat HVAC maintenance scheduling. Real-time en-route customer notifications. Plans from $99/month.
Capabilities
How this product is delivered and what's included out of the box.
- Mobile app
- Available
- Free trial
- No
- Free tier
- No
- Public API
- Yes
- Deployment
- Cloud
AI Approach
AI-Enhanced
AI supplements traditional workflows. AI augments specific tasks within an otherwise traditional product. Useful, but not the primary reason to buy.
FSH Score Breakdown
Ease of Use 6.0
Features 4.3
Support 5.0
Value 5.5
Integrations 7.5
AI Capabilities 5.0
Customer Reviews
Features
29 features confirmed across
14categories· Showing confirmed capabilities only
Platform & Customization4features
Scheduling And Dispatch IntegrationNear Real-Time Access to Critical InformationReal-Time CommunicationAttach Manual J and Design Reports to ServiceTitan Customer RecordsSelective Syncselective transaction syncing
Scheduling & Dispatch3features
Auto Dispatch To Alternate ProvidersText Message DispatchingOnline BookingOnline BookingAutomated Booking Triggers
Estimating & Quoting3features
Quoting & EstimatesEstimates and QuotesMobile EstimatesMobile EstimatesProposal ManagementEstimate management
Mobile & Field Tools3features
Technician Mobile AppMobile AppDigital Field Data Capture with Date, Time, and Username StampsMobile Time Capture with Automated T&M Billingfield time and material recording
Technician Management3features
Internal Employee CommunicationStaff CommunicationTechnician CoachingSuccess coachingTraining CoursesLive webinars
CRM & Sales3features
Automated Customer TouchpointsAutomated customer contactAI Lead AssignmentAutomated Customer Touchpoints And SequencesAutomated customer contact
Invoicing & Payments2features
Payment ProcessingPayment ProcessingAutomated Progressive BillingBilling automation
AI & Automation2features
AI EstimatesPersistent User Contextsettings sync
Fleet & GPS Management1feature
GPS TrackingGPS Tracking
Customer Communication1feature
Customer SupportLive chat support
Inventory Management1feature
Inventory ManagementInventory Tracking
Reporting & Analytics1feature
Call TrackingHomeAdvisor call tracking
Equipment & Asset Management1feature
AlertsReal-time alerts
Training & Education1feature
On-Demand Video LibraryTraining video library
Integrations 5 across 3 categories
Accounting 2
QuickBooks Desktop Native
QuickBooks Online Native
Productivity 2
Google Calendar
Google Calendar
Google Maps
Marketing 1
Angi
HomeAdvisor
Pricing
- Model
- Subscription
- Starting at
- $55/mo
- Notes
- Basic plan ~$55/user/mo (annual). Advanced ~$75/user/mo, Pro ~$95/user/mo. No free plan.
