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Service Fusion

by Service Fusion

All-in-one field service management

Service Fusion - Field Service Management (FSM) software - logo 5.9 Good See breakdown →

Highlights

AI-Enhanced69 Features21 Integrations

Capabilities

Subscription Mobile App
Buy from Service Fusion Visit website

Media

About This Product

Cloud-based field service management for HVAC and electrical contractors with 5-50 technicians. The only major FSM offering unlimited users at a flat monthly rate with no per-user fees. Includes GPS fleet tracking, scheduling, dispatching, and FusionPay integrated payments.

Capabilities

How this product is delivered and what's included out of the box.

Mobile app
Available
Free trial
No
Free tier
No
Public API
No
Deployment
Cloud

AI Approach

AI-Enhanced

AI supplements traditional workflows. AI augments specific tasks within an otherwise traditional product. Useful, but not the primary reason to buy.

FSH Score Breakdown

Ease of Use
5.0
Features
6.5
Support
5.0
Value
6.0
Integrations
8.0
AI Capabilities
5.0

Customer Reviews

Features

69 features confirmed across 14categories· Showing confirmed capabilities only

Scheduling & Dispatch12features

DispatchingDispatchingWork OrdersSet job progress statusesSchedulingReceive job and estimate assignmentsProject ManagementProject ManagementJob Management and BillingJob management with estimates, invoices, and paymentsOnline BookingCustomer web booking portalRecurring Job SchedulingRecurring job schedulingAuto Assign Jobs
Show 4 more
Drag and Drop Scheduling CalendarScheduling OptimizationAdjust schedules and routes while on the moveJob Travel and Service Time TrackingMap Based Scheduling

Platform & Customization9features

Scheduling And Dispatch IntegrationData ImportAutomatic synchronizationReal-Time System SynchronizationAutomatic synchronizationRename, Duplicate, and Archive OptionsCustom TemplatesCreate custom, multi-page proposals using our Custom Documents moduleMulti-Company ManagementParent/Child account structuresDocument ManagementJob Photo UploadsCustom BrandingCustom Documents
Show 1 more
Parent/Child Account Structures

Customer Communication8features

AI Chat ReceptionistServiceCall.aiClient PortalCustomer Web PortalSMS MessagingIntegrated Voice & TextNotificationsSend automated reminders to customersAutomated Status UpdatesJob status updatesCall Queue ManagementServiceCall.ai call managementVoIP Phone SystemVoIP Phone SoftwareCustomer Service PortalCustomer web portal and mobile app

Invoicing & Payments7features

Payment ProcessingIntegrated payment processingInvoicingAuto-calculated taxes, fees, and discountsPrice BookPicture driven product & service catalogsAuto Calculate Taxes And FeesAuto-calculated taxes, fees, and discountsAutomated Progressive BillingConsistent Professional PricingInstant Auto-Generated Invoicing Upon Job Completion

Mobile & Field Tools6features

Offline ModeMobile app for field techniciansDigital SignaturesCollect customer signatures on jobsJob Checklists And PhotosJob photo loggingLink Notes And Photos To Customers, Sites, Work Orders, Or EquipmentView equipment assigned to a job and its work historyTechnician Mobile AppTechnician Mobile AppDigital FormsAdd activity notes, photos, and custom tasks

CRM & Sales5features

CRMCustomer ManagementAutomated Customer Touchpoints And SequencesAutomated customer and technician notificationsLead ManagementJob managementMap Based View Of TerritoryView assigned jobs on a mapMaintenance Agreement ManagerService agreement management

Reporting & Analytics4features

ReportingReportingAnalyticsCustomizable DashboardCall TrackingCall TrackingAI Powered Call Tracking and AnalyticsServiceCall.ai call tracking and VoIP (add-on)

Estimating & Quoting3features

Quoting & EstimatesCreate up to 5 estimate options within a single estimateProposal ManagementEstimate ManagementEstimates with Online ApprovalsOffer customers to accept estimates online

Fleet & GPS Management3features

GPS TrackingGPS Fleet TrackingGIS RoutingRoute optimizationIntegrated Address Mapping With DirectionsView a map and get driving directions to the customer's location

Inventory Management3features

Inventory ManagementInventory ManagementPicture-Driven Product and Service CatalogsPicture-driven product and service catalogsParts And Materials Purchasing

Technician Management3features

OnboardingStep-by-step onboardingTime TrackingDrive time tracking separate from laborInsightful Notes

Equipment & Asset Management3features

Equipment TrackingEquipment trackingCatalogue And Service Client AssetsAsset ManagementView equipment assigned to a job and its work history

Accounting Integration2features

Job CostingJob CostingAccounting IntegrationQuickBooks Integration

AI & Automation1feature

Automation RulesAutomatic labor application upon job completion

Integrations 21 across 11 categories

Marketing 5
Customer Lobby

Customer Lobby

Google Local Service Ads

LSA

Mailchimp

Mailchimp

PostcardMania

PostcardMania

PulseM

pulseM

Communication 3
LiveSwitch

LiveSwitch

Nexa
ServiceCall.ai
Accounting 2
Clyr

Clyr

QuickBooks Online

QuickBooks

Payment Processing 2
PaySimple
Stripe

Stripe

Field Service 2
CompanyCam

CompanyCam

StreetFair
Productivity 2
Google Calendar

Google Calendar

Jotform

Jotform

CRM 1
Sameday.ai

Sameday.AI

HR & Payroll 1
Gusto

Gusto

GPS & Fleet 1
Coast

Coast

Data & Automation 1
Zapier
Industry-Specific 1
Profit Rhino

Profit Rhino

Pricing

Model
Subscription
Starting at
$208/mo
Notes
Flat monthly — $245/mo Starter, $382/mo Plus, $627/mo Pro (month-to-month). Annual billing saves 15%: $208/$325/$533/mo. Unlimited users on all plans.

Related Products 3 across 2 categories

Alternatives & Competitors

Housecall Pro Evidence-backed Good
Housecall Pro Good match
Why these are related — sources 3
  • fieldpulse.com

    “In this article, we’ll share a complete comparison of Housecall Pro vs Service Fusion, including key features, pricing, and industry use cases.”

  • housecallpro.com

    “See how Housecall Pro vs. Service Fusion stacks up for technicians.”

  • workiz.com

    “Service Fusion stands out with a heavy focus on enhancements like inventory management and equipment tracking, a feature often overlooked by other Housecall Pro competitors.”

FieldEdge Evidence-backed Good
FieldEdge Good match
Why these are related — sources 2
  • fieldedge.com

    “In this article, you’ll discover how FieldEdge is the best Service Fusion alternative for your field service business.”

  • fieldpulse.com

    “Service Fusion is an FSM platform that provides basic job tracking, invoicing, and customer management tools at a lower cost than FieldEdge.”