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Broadly

by Broadly

HVAC-specific reputation management and CRM combo with automated review requests via SMS/email plus two-way messaging for customer communications.

Broadly - Reputation Management Tools software - logo 5.9 Good See breakdown →

Highlights

39 Features17 Integrations

Capabilities

Subscription Free TrialMobile App
Buy from Broadly Visit website

Media

About This Product

Has a dedicated HVAC industry page and positions explicitly for HVAC reputation management. Combines review automation with customer messaging and a basic CRM for home service businesses. 4.8/5 on Capterra from 336 verified reviews. Automated review requests trigger post-service via SMS and email. Used by HVAC, cleaning, and other home service contractors.

Capabilities

How this product is delivered and what's included out of the box.

Mobile app
Available
Free trial
Yes
Free tier
No
Public API
Yes
Deployment
Cloud

FSH Score Breakdown

Ease of Use
6.0
Features
8.0
Support
5.0
Value
5.0
Integrations
8.0
AI Capabilities
1.5

Customer Reviews

Features

39 features confirmed across 8categories· Showing confirmed capabilities only

CRM & Sales12features

CRMCustomer contact organization and databaseAutomated Review RequestsAutomated Review RequestsMarketing ToolsCampaignsAI Assisted MarketingReview Generation and RequestsAI Search And LLM VisibilityGoogle Business Profile ManagementLocal SEO grid trackingLead ManagementLead conversion
Show 4 more
Automated Social Media PostingAuto Create Contacts Via ZapierAutomated Customer Touchpoints And SequencesRatings And Reviews

Customer Communication9features

AI Chat ReceptionistAI Chat ReceptionistAI ReceptionistAI Voice ReceptionistMissed Call Text BackMissed call text-backOmni-Channel InboxCustomer Communication ToolsIn-App Messaging and Photo SharingIn-App, Email, and SMS AlertsNotificationsTwo-way text messaging and email communication
Show 1 more
SMS MessagingSMS text messaging

Platform & Customization5features

Custom BrandingWebsite BuilderMulti-LocationMulti-Location DashboardBack Office Data SyncThird-Party IntegrationCustomer contact list syncData ImportCustomer Add

Invoicing & Payments3features

InvoicingInvoice sending via text or email with QuickBooks postingPayment ProcessingMobile paymentsConsumer FinancingPay Over Time

Reporting & Analytics3features

AnalyticsSentiment and feedback trend analyticsReportingCentralized dashboard for review aggregationNet Promoter Score (NPS) TrackingNet Promoter Score (NPS) tracking

AI & Automation3features

AI Review ResponsesReview site tracking (Google, Facebook)AI SupportAI Sales AssistantAI Powered Review Response Automation

Scheduling & Dispatch2features

SchedulingSocial Post SchedulingOnline Booking

Accounting Integration2features

Accounting IntegrationSales receipt posting to QuickBooksOne-Click QuickBooks Sync

Integrations 17 across 6 categories

Marketing 6
AudioEye
Constant Contact
Facebook
Google Ads

Google Ads

Instagram
Yelp

Yelp

Industry-Specific 5
Clio
Gingr
Neighborly
PetExec
Shopmonkey
Field Service 2
Jobber

Jobber

ServiceTitan

ServiceTitan

Productivity 2
Google Sheets

Google Sheets

Typeform
Accounting 1
QuickBooks Online

QuickBooks Online

Communication 1
WhatsApp

Pricing

Model
Subscription
Starting at
$249/mo
Notes
Starts ~$249/mo for base plan. Bundled packages up to $999/mo. Contact for current rates. Reputation and customer engagement platform.

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