Broadly
by Broadly
HVAC-specific reputation management and CRM combo with automated review requests via SMS/email plus two-way messaging for customer communications.
Highlights
Capabilities
Media
broadly.com
About This Product
Has a dedicated HVAC industry page and positions explicitly for HVAC reputation management. Combines review automation with customer messaging and a basic CRM for home service businesses. 4.8/5 on Capterra from 336 verified reviews. Automated review requests trigger post-service via SMS and email. Used by HVAC, cleaning, and other home service contractors.
Capabilities
How this product is delivered and what's included out of the box.
- Mobile app
- Available
- Free trial
- Yes
- Free tier
- No
- Public API
- Yes
- Deployment
- Cloud
FSH Score Breakdown
Ease of Use 6.0
Features 7.8
Support 5.0
Value 5.5
Integrations 8.0
AI Capabilities 1.5
Features
61 features confirmed across
9categories· Showing confirmed capabilities only
CRM & Sales20features
CRMAI Assisted MarketingAI Sales AssistantCentralized Customer InformationCustomer ProfilesReview Generation and RequestsUnlimited review requestsSMS and Email MarketingEmail marketing campaignsAI Lead ScreeningAI SalespersonAutomated Review RequestsAutomated Social Media PostingSocial media posting
Show 12 more
Citation BuildingCitation buildingGoogle Business Profile ManagementLead ManagementMarketing ToolsRatings And ReviewsReview site trackingAI Search And LLM VisibilityWeb and WhatsApp Lead CaptureWeb chat and lead captureMaintenance Agreement ManagerManaged SEO serviceBulk Listing UpdatesUp-To-Date ListingsReview Monitoring Across Multiple SitesReview site trackingAuto Create Contacts Via ZapierAI Search OptimizationAI SEO Expert
Customer Communication15features
Missed Call Text BackMissed call text-backAutomatic SMS & Email DispatchAutomated appointment reminders via email and SMSCustomer SupportPhone SupportEmail IntegrationEmail ManagementOmni-Channel InboxInboxAI Chat ReceptionistAI ReceptionistSMS Messaging
Show 7 more
Customer Communication ToolsText & email communicationChat EngagementWeb chat for lead captureUnified Messaging InboxMobile messaging and unified inboxChat SupportWeb ChatIn-App Messaging and Photo SharingIn-App, Email, and SMS AlertsNotificationsTwo-way text messaging and email communication
Platform & Customization7features
Custom BrandingWebsite BuilderDocument ManagementKnowledge BaseTeam CollaborationTeam communicationMulti-LocationMulti-Location DashboardThird-Party IntegrationThird-party integrationsBack Office Data SyncData ImportCustomer Add
AI & Automation6features
AI SupportAI-Powered Web ChatAI Content DraftingAI Content CreatorAI Review ResponsesDual Knowledge Base ArchitectureKnowledge BaseAI Powered Review Response AutomationAI EmployeeAI Employees
Invoicing & Payments4features
InvoicingInvoice sending via text or email with QuickBooks postingPayment ProcessingOnline paymentsConsumer FinancingPay Over TimeContactless PaymentsContactless payments
Reporting & Analytics3features
AnalyticsSentiment and feedback trend analyticsReportingCustomer Feedback SurveysNet Promoter Score (NPS) TrackingNet Promoter Score (NPS) tracking
Scheduling & Dispatch2features
SchedulingSocial Post SchedulingOnline Booking
Accounting Integration2features
Accounting IntegrationQuickBooks integrationOne-Click QuickBooks Sync
Compliance & Safety2features
ADA Compliant WebsitesWebsite ADA complianceCode ComplianceAudioEye ADA Compliance
Integrations 20 across 6 categories
Marketing 7
AudioEye
Constant Contact
Facebook
Google Ads
Google Ads
Google Business Profile
Google My Business
Instagram
Yelp
Yelp
Industry-Specific 5
Clio
Gingr
Neighborly
PetExec
Shopmonkey
Field Service 4
Housecall Pro
Housecall Pro
Jobber
Jobber
ServiceTitan
ServiceTitan
Tekmetric
Tekmetric
Productivity 2
Google Sheets
Google Sheets
Typeform
Accounting 1
QuickBooks Online
QuickBooks Online
Communication 1
WhatsApp
Pricing
- Model
- Subscription
- Starting at
- $249/mo
- Notes
- Starts ~$249/mo for base plan. Bundled packages up to $999/mo. Contact for current rates. Reputation and customer engagement platform.
