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Hatch

by Hatch

AI-powered customer engagement for home services

Hatch - CRM Platforms software - logo 6.6 Good See breakdown →

Highlights

AI-Powered40 Features30 Integrations

Capabilities

Subscription Mobile App

Trust

No AI TrainingData ExportData Deletion
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About This Product

AI-powered customer engagement platform for home services automating lead follow-up, appointment booking, and multi-channel outreach. Integrates with major FSMs and marketing platforms to ensure no lead falls through the cracks.

Capabilities

How this product is delivered and what's included out of the box.

Mobile app
Available
Free trial
No
Free tier
No
Public API
Yes
Deployment
Cloud

AI Approach

AI-Powered

Major features are AI-driven. Several core workflows are powered by AI models that materially change the day-to-day experience.

Trust & Privacy

Each statement below was extracted directly from the vendor's privacy policy or terms of service. Click "source" to read it in context.

Doesn't train AI models on your data

"each provider publicly commits that API data is not used to train their models"
Confidence: high Source

Data export available on request

"Access and export your content at any time through the Service."
Confidence: high Source

Data deletion honored on request

"Request deletion of your account and associated data."
Confidence: high Source

Primary policy document: https://usehatch.com/privacy

FSH Score Breakdown

Ease of Use
6.0
Features
7.5
Support
6.0
Value
5.0
Integrations
8.0
AI Capabilities
7.0

Customer Reviews

Features

40 features confirmed across 9categories· Showing confirmed capabilities only

CRM & Sales11features

CRMMulti-inbox command centerAI Lead ScreeningLead qualificationAutomated Customer TouchpointsEstimate follow upCustomer Journey BuilderJourney BuilderMarketing ToolsMarketing blastsLead ManagementSpeed to LeadSales AutomationEstimate Follow-upIntelligent Follow-UpsLead qualification and follow-up
Show 3 more
Ad Performance And ROAS TrackingPerformance and ROI trackingMembership Renewal ManagementRecurring services & memberships managementAutomated Customer Touchpoints And Sequences

Customer Communication9features

SMS MessagingUnified communication platform (Voice, SMS, Email)Customer SupportDedicated supportAI Receptionist24/7 Call HandlingCall RoutingAI inbound call handlingCustomer Communication ToolsAI-powered text and email communicationOmni-Channel InboxUnified communication channel managementCustomizable Greeting MessageCustomizable AI voice agentInstant Text Message Responses To Leads
Show 1 more
Unified App for Calls, Video, Messaging, SMS, and FaxUnified communication channels

Platform & Customization6features

Custom TemplatesTemplatesThird-Party IntegrationData BridgeUI EmbeddingAI EmbedCustom API AccessWebhooksScheduling And Dispatch IntegrationCRM and scheduling system integrationsData ImportCSV Import

Reporting & Analytics5features

ReportingReportingAnalyticsPerformance metricsCentralized DashboardCommand CenterDepartmentalized Performance TrackingGoal TrackingPerformance tracking and ROI analytics

AI & Automation4features

AI SupportVoice AIDual RAG And Knowledge Graph ArchitectureKnowledge EngineAI Employee for Automated Lead Response and Appointment SettingVoice AI agents for inbound callsAutomation RulesJourney campaign automation

Scheduling & Dispatch2features

Online BookingAppointment bookingEmail & Calendar SyncCRM and calendar integration

Technician Management1feature

Automated Sourcing And Nurture Campaigns

Equipment & Asset Management1feature

Product RegistrationAI voice agent for inbound calls

Compliance & Safety1feature

Code Enforcement TrackingCompliance tools

Integrations 30 across 8 categories

Field Service 11
AccuLynx

AccuLynx

FieldEdge Native
Housecall Pro Native
Hover

Hover

Improveit 360
JobNimbus Native
JobProgress
Jobber Native
ServiceMinder
ServiceTitan Native
WinGen
Marketing 10
Angi Native
Facebook Native
Google Ads Native
Google Business Profile Native
Google Local Service Ads
MarketSharp
Modernize
Remodeling.com
Thumbtack Native
Yelp Native
CRM 3
HubSpot

Hubspot

LeadPerfection
Salesforce

Salesforce

Communication 2
Siro

Siro

Talkdesk
Accounting 1
QuickBooks Online Native
Productivity 1
Google Calendar Native
Data & Automation 1
Zapier Zapier
Industry-Specific 1
CertaOne

Pricing

Model
Subscription
Starting at
Contact for pricing
Notes
Contact sales. Pricing based on contact volume and communication channels. Custom enterprise plans available.

Related Products 11 across 2 categories