ServiceM8
by ServiceM8 Inc.
Job management for tradespeople, priced per job
Highlights
Capabilities
Media
www.servicem8.com
About This Product
Australian-origin job management platform with a unique per-job pricing model rather than per-user. Offers quoting, scheduling, invoicing, and payment collection for small trade businesses. Growing North American user base among HVAC and plumbing contractors.
Capabilities
How this product is delivered and what's included out of the box.
- Mobile app
- Available
- Free trial
- Yes
- Free tier
- Yes
- Public API
- Yes
- Deployment
- Cloud
AI Approach
AI-Enhanced
AI supplements traditional workflows. AI augments specific tasks within an otherwise traditional product. Useful, but not the primary reason to buy.
FSH Score Breakdown
Ease of Use 7.0
Features 7.9
Support 5.0
Value 6.5
Integrations 8.0
AI Capabilities 5.0
Customer Reviews
Features
93 features confirmed across
15categories· Showing confirmed capabilities only
Scheduling & Dispatch12features
DispatchingDispatch boardAuto Assign JobsInstant DispatchEmail & Calendar SyncCalendar ImportJob Assignment and DispatchingJob AllocationsProject ManagementTasksRecurring Job SchedulingRecurring Jobs Auto RoutingScheduling OptimizationAuto RoutingJob Details Notes and Attachmentssave job notes, photos & videos
Show 4 more
Job History AccessJob & client history reviewJob SearchCreate and Schedule Work OrdersJob creation and dispatchJob QueuesJob queues
CRM & Sales11features
Automated Customer TouchpointsCustomer RepliesAutomated Customer Touchpoints And SequencesCustomer FeedbackContact Information SynchronizationSmart ContactsContractor Website DesignWebsite and EmailImage And Video SharingPhotos & videosIntelligent Follow-UpsQuote & Invoice Follow UpInteraction HistoryJob historyLead ManagementJob management
Show 3 more
Website Builder With ThemesGet a website & email addressSEO ServicesServicesMarketing ToolsEmail Management
Platform & Customization11features
Activity FeedWeekly Activity ReportCustom BrandingAdvanced Photo BrandingCustom TemplatesCustom templatesDocument ManagementKnowledge BaseDuplicate ProjectDuplicate JobScheduling And Dispatch IntegrationJob scheduling and GPS dispatchThird-Party IntegrationAudit TrailAudit Trail
Show 3 more
Full Text SearchAdvanced job searchAWS Cognito AuthenticationTwo-factor authenticationDesktop AppDesktop app
Customer Communication9features
Automatic SMS & Email DispatchAutomated customer SMS and email notificationsCall RecordingServiceM8 Phone with call recording and transcriptionChat InboxEmail InboxCustomer Communication ToolsEmail & Text ClientsEmail IntegrationVoIP Phone SystemManage your phone callsAutomated Status UpdatesOn My Way Text Messages
Show 1 more
Call RoutingPhone call management
Technician Management9features
Certification ManagementElectronic forms and PDF certificate generationChecklists and TasksChecklists and tasksGPS Check-insTechnician StatusInternal Employee CommunicationStaff MessagingTime Off ManagementStaff LeaveTime TrackingTimesheetsOnboardingStaff Attendance Tracking with Selfie, Timestamp, and Geo Location
Show 1 more
Technician Skill TrackingTechnician Status
Accounting Integration7features
Job CostingJob CostingAI Bill ScanningDocument scanningAutomated PayrollAuto Payroll TimesheetsBill And Pay Rate ManagementSmart LabourAccounting IntegrationAutomatic Mapping of QBO and Xero Clients with Grow and PaymentsAccounts PayableSupplier Invoice Import
Mobile & Field Tools6features
Offline ModeOffline AccessGPS Job Location ConfirmationLocation InsightsImage And Video Upload For Problem SolvingPhoto and video captureLink Notes And Photos To Customers, Sites, Work Orders, Or EquipmentJob Notes & PhotosImage Capture And TaggingVoice photo taggingJob Address Management and Signature CaptureDigital signature capture on mobile
AI & Automation6features
AI Invoice ProcessingSupplier Invoice ImportAI Knowledge BaseKnowledgeAutomation RulesAutomationAI Enabled InvoicingAI EstimatingAI Insights
Invoicing & Payments5features
Contactless PaymentsAccept credit card paymentsPrice BookBundlesMobile Payment Terminal IntegrationTake contactless payment on siteMilestone Or Percentage BillingPartial/Progress InvoicingQuoting And InvoicingOn-site quoting and invoicing
Inventory Management5features
Inventory ManagementInventory managementBarcode ScanningBarcode ScanningPurchase OrdersPurchase Order ManagementParts Catalog Lookup By Asset NumberServices CatalogPurchase Order and Procurement
Estimating & Quoting3features
Multi-Tier Proposal GenerationQuote OptionsAutomated Estimating and Proposal ProcessesOn-site estimating and invoicingProposal Management
Fleet & GPS Management3features
GPS TrackingTrack My ArrivalIntegrated Address Mapping With DirectionsIntegrated NavigationGIS RoutingRoute optimization
Equipment & Asset Management3features
Equipment TrackingAsset and equipment trackingCatalogue And Service Client AssetsCatalogue & service client assetsAsset ManagementCatalogue & service client assets
Reporting & Analytics2features
AnalyticsPowerful job searchCentralized Dashboard
Training & Education1feature
Digital BadgingBadges
Integrations 15 across 8 categories
Data & Automation 4
Wink Reports
Workato
Zapier
Zapier
n8n
n8n
Accounting 3
MYOB
MYOB
QuickBooks Online
QuickBooks Online
Xero
Xero
Productivity 3
Apple CarPlay
Google Calendar
Google Calendar
Microsoft 365
Office 365
Payment Processing 1
Stripe
Stripe
Communication 1
Outlook
Microsoft Outlook
Field Service 1
ServiceM8
Marketing 1
Mailchimp
MailChimp
HR & Payroll 1
Deputy
Pricing
- Model
- Per Job
- Starting at
- Free
- Notes
- Free for up to 15 jobs/mo. Lite $29/mo (50 jobs), Starter $79/mo (150 jobs), Growing $149/mo (500 jobs), Premium $349/mo (unlimited). Per-job pricing model.
