ServiceM8
by ServiceM8 Inc.
Job management for tradespeople, priced per job
Highlights
Capabilities
Media
www.servicem8.com
About This Product
Australian-origin job management platform with a unique per-job pricing model rather than per-user. Offers quoting, scheduling, invoicing, and payment collection for small trade businesses. Growing North American user base among HVAC and plumbing contractors.
Capabilities
How this product is delivered and what's included out of the box.
- Mobile app
- Available
- Free trial
- Yes
- Free tier
- Yes
- Public API
- Yes
- Deployment
- Cloud
AI Approach
AI-Enhanced
AI supplements traditional workflows. AI augments specific tasks within an otherwise traditional product. Useful, but not the primary reason to buy.
FSH Score Breakdown
Ease of Use 7.0
Features 7.9
Support 5.0
Value 6.5
Integrations 8.0
AI Capabilities 5.0
Features
108 features confirmed across
15categories· Showing confirmed capabilities only
Scheduling & Dispatch15features
DispatchingDispatch boardSchedulingSchedulingWork OrdersAuto Assign JobsInstant DispatchEmail & Calendar SyncCalendar ImportJob Assignment and DispatchingJob AllocationsProject ManagementTasksRecurring Job SchedulingRecurring Jobs Auto Routing
Show 7 more
Scheduling OptimizationAuto RoutingOnline BookingJob Details Notes and Attachmentssave job notes, photos & videosJob History AccessJob & client history reviewJob SearchCreate and Schedule Work OrdersJob creation and dispatchJob QueuesJob queues
CRM & Sales12features
CRMAutomated Customer TouchpointsCustomer RepliesAutomated Customer Touchpoints And SequencesCustomer FeedbackContact Information SynchronizationSmart ContactsContractor Website DesignWebsite and EmailImage And Video SharingPhotos & videosIntelligent Follow-UpsQuote & Invoice Follow UpInteraction HistoryJob history
Show 4 more
Lead ManagementJob managementWebsite Builder With ThemesGet a website & email addressSEO ServicesServicesMarketing ToolsEmail Management
Customer Communication11features
Automatic SMS & Email DispatchAutomated customer SMS and email notificationsCall RecordingServiceM8 Phone with call recording and transcriptionChat InboxEmail InboxCustomer Communication ToolsEmail & Text ClientsEmail IntegrationNotificationsSMS MessagingTwo-Way SMSVoIP Phone SystemManage your phone calls
Show 3 more
Automated Status UpdatesOn My Way Text MessagesCall RoutingPhone call management
Platform & Customization11features
Activity FeedWeekly Activity ReportCustom BrandingAdvanced Photo BrandingCustom TemplatesCustom templatesDocument ManagementKnowledge BaseDuplicate ProjectDuplicate JobScheduling And Dispatch IntegrationJob scheduling and GPS dispatchThird-Party IntegrationAudit TrailAudit Trail
Show 3 more
Full Text SearchAdvanced job searchAWS Cognito AuthenticationTwo-factor authenticationDesktop AppDesktop app
Technician Management10features
Certification ManagementElectronic forms and PDF certificate generationChecklists and TasksChecklists and tasksGPS Check-insTechnician StatusInternal Employee CommunicationStaff MessagingTime Off ManagementStaff LeaveTime TrackingTimesheetsChecklistsChecklists & TasksOnboarding
Show 2 more
Staff Attendance Tracking with Selfie, Timestamp, and Geo LocationTechnician Skill TrackingTechnician Status
Mobile & Field Tools8features
Offline ModeOffline AccessGPS Job Location ConfirmationLocation InsightsImage And Video Upload For Problem SolvingPhoto and video captureDigital FormsDigital SignaturesLink Notes And Photos To Customers, Sites, Work Orders, Or EquipmentJob Notes & PhotosImage Capture And TaggingVoice photo taggingJob Address Management and Signature CaptureDigital signature capture on mobile
Invoicing & Payments7features
InvoicingPayment ProcessingCredit Card PaymentsContactless PaymentsAccept credit card paymentsPrice BookBundlesMobile Payment Terminal IntegrationTake contactless payment on siteMilestone Or Percentage BillingPartial/Progress InvoicingQuoting And InvoicingOn-site quoting and invoicing
Accounting Integration7features
Job CostingJob CostingAI Bill ScanningDocument scanningAutomated PayrollAuto Payroll TimesheetsBill And Pay Rate ManagementSmart LabourAccounting IntegrationAutomatic Mapping of QBO and Xero Clients with Grow and PaymentsAccounts PayableSupplier Invoice Import
AI & Automation7features
AI Invoice ProcessingSupplier Invoice ImportAI Knowledge BaseKnowledgeAutomation RulesAutomationDual Knowledge Base ArchitectureKnowledge BaseAI Enabled InvoicingAI EstimatingAI Insights
Estimating & Quoting5features
Quoting & EstimatesMulti-Tier Proposal GenerationQuote OptionsMobile EstimatesAutomated Estimating and Proposal ProcessesOn-site estimating and invoicingProposal Management
Inventory Management5features
Inventory ManagementInventory managementBarcode ScanningBarcode ScanningPurchase OrdersPurchase Order ManagementParts Catalog Lookup By Asset NumberServices CatalogPurchase Order and Procurement
Fleet & GPS Management3features
GPS TrackingTrack My ArrivalIntegrated Address Mapping With DirectionsIntegrated NavigationGIS RoutingRoute optimization
Reporting & Analytics3features
AnalyticsPowerful job searchReportingCentralized Dashboard
Equipment & Asset Management3features
Equipment TrackingAsset and equipment trackingCatalogue And Service Client AssetsCatalogue & service client assetsAsset ManagementCatalogue & service client assets
Training & Education1feature
Digital BadgingBadges
Integrations 16 across 8 categories
Productivity 4
Apple CarPlay
Google Calendar
Google Calendar
Google Maps
Google Maps
Microsoft 365
Office 365
Data & Automation 4
Wink Reports
Workato
Zapier
Zapier
n8n
n8n
Accounting 3
MYOB
MYOB
QuickBooks Online
QuickBooks Online
Xero
Xero
Payment Processing 1
Stripe
Stripe
Communication 1
Outlook
Microsoft Outlook
Field Service 1
ServiceM8
Marketing 1
Mailchimp
MailChimp
HR & Payroll 1
Deputy
Pricing
- Model
- Per Job
- Starting at
- Free
- Notes
- Free for up to 15 jobs/mo. Lite $29/mo (50 jobs), Starter $79/mo (150 jobs), Growing $149/mo (500 jobs), Premium $349/mo (unlimited). Per-job pricing model.
