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Avoca AI

by Avoca AI

AI workforce for HVAC contact centers — answers calls, texts, and chats, with outbound campaign automation

Avoca AI - VoIP Platforms software - logo 5.6 Good See breakdown →

Highlights

30 Features2 Integrations

Trust

Data ExportData Deletion
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About This Product

Avoca AI provides generative AI-powered CSR agents for HVAC contractors that handle inbound calls, texts, and live chat, schedule jobs, qualify leads, and manage outbound drip campaigns. The platform integrates with ServiceTitan and maintains a 100% answer rate. It is a Titanium-tier partner in the ServiceTitan Marketplace under Live Services and Marketing categories.

Capabilities

How this product is delivered and what's included out of the box.

Mobile app
Not available
Free trial
No
Free tier
No
Public API
No
Deployment
Cloud

Trust & Privacy

Each statement below was extracted directly from the vendor's privacy policy or terms of service. Click "source" to read it in context.

Data export available on request

"Data Portability: Request a structured, machine-readable copy of your data."
Confidence: high Source

Data deletion honored on request

"Delete Your Data: Request the removal of personal data under certain conditions."
Confidence: medium Source

Primary policy document: https://app.avoca.ai/privacy-policy

FSH Score Breakdown

Ease of Use
6.5
Features
7.0
Support
6.0
Value
4.0
Integrations
7.0
AI Capabilities
1.5

Customer Reviews

Features

30 features confirmed across 7categories· Showing confirmed capabilities only

Customer Communication7features

AI Chat ReceptionistInbound ResponderAI ReceptionistInbound call answeringChat ManagementInstant Text Message Responses To LeadsOmni-Channel InboxChat EngagementCall RoutingAfter-hours call handling

Technician Management5features

Automated Sourcing And Nurture CampaignsReal Time Performance FeedbackTechnician CoachingReal-time coaching and trainingAgent ScorecardsReal-time call scoringCall Monitoring & Coaching

CRM & Sales4features

Marketing ToolsOutbound Drip CampaignsAI Lead ScreeningSpeed-to-lead responseLead ManagementSpeed-to-leadLocal Service Ads Management

AI & Automation4features

AI + Human HandoffAI Employee for Automated Lead Response and Appointment SettingAI Assist for Voice/Text QueriesAI SupportAI voice agents

Platform & Customization4features

Multi-Language SupportSpanish language supportBack Office Data SyncReal-time data synchronizationThird-Party IntegrationReal-time data sync with ServiceTitanAttach Manual J and Design Reports to ServiceTitan Customer Records

Scheduling & Dispatch3features

SchedulingMaintenance SchedulingAutomated Booking TriggersOnline BookingJob booking

Reporting & Analytics3features

AnalyticsAnalytics dashboardAI Powered Call Tracking and AnalyticsCall InsightsCall center coaching insights

Integrations 2 across 2 categories

Field Service 1
ServiceTitan

ServiceTitan

Marketing 1
Google Local Service Ads

Pricing

Model
Custom
Starting at
Contact for pricing

Related Products 10 across 1 category