Data export available on request
"Data Portability: Request a structured, machine-readable copy of your data."
Confidence: high
Source
Avoca AI
by Avoca AI
AI workforce for HVAC contact centers — answers calls, texts, and chats, with outbound campaign automation
Highlights
Trust
Media
getavoca.ai
Avoca AI workforce platform homepage — 24/7 AI customer reps for service businesses
About This Product
Avoca AI provides generative AI-powered CSR agents for HVAC contractors that handle inbound calls, texts, and live chat, schedule jobs, qualify leads, and manage outbound drip campaigns. The platform integrates with ServiceTitan and maintains a 100% answer rate. It is a Titanium-tier partner in the ServiceTitan Marketplace under Live Services and Marketing categories.
Capabilities
How this product is delivered and what's included out of the box.
- Mobile app
- Not available
- Free trial
- No
- Free tier
- No
- Public API
- No
- Deployment
- Cloud
Trust & Privacy
Each statement below was extracted directly from the vendor's privacy policy or terms of service. Click "source" to read it in context.
Data deletion honored on request
"Delete Your Data: Request the removal of personal data under certain conditions."
Confidence: medium
Source
Primary policy document: https://app.avoca.ai/privacy-policy
FSH Score Breakdown
Ease of Use 5.0
Features 7.0
Support 5.0
Value 4.0
Integrations 7.0
AI Capabilities 1.5
Features
50 features confirmed across
8categories· Showing confirmed capabilities only
Customer Communication10features
Call RoutingInbound call handlingChat ManagementLive chat managementNotificationsBooking confirmationsAI Chat ReceptionistAI ReceptionistCall Flow AutomationCall answering after hoursCentralized Conversation ManagementConversations managementChat EngagementWebsite chat lead capture
Show 2 more
Instant Text Message Responses To LeadsOmni-Channel Inbox
Platform & Customization9features
Customizable Field MappingCustom field mappingRole-Based Access ControlUser access managementSingle Sign-OnSingle Sign-On (SSO)Staff Member Invitation and Permission ManagementTeam member managementMulti-Language SupportThird-Party IntegrationBack Office Data SyncReal-time data synchronizationAttach Manual J and Design Reports to ServiceTitan Customer Records
Show 1 more
Data ImportHuman Transfer
CRM & Sales8features
CRMAI Lead ScreeningLead qualificationLocal Service Ads ManagementGoogle LSA integrationMarketing ToolsOutbound Drip CampaignsLead ManagementGoogle Business Profile ManagementGoogle Reserve integrationCase CreationSupport ticket creationLocal Service Area PagesService area and ruleset configuration
AI & Automation8features
AI + Human HandoffHuman transferAI SupportAI voice agentsAI Employee for Automated Lead Response and Appointment SettingAI Follow-Up TasksLead follow-up automationAI Calling24/7 AI voice agent for call handlingAI Assist for Voice/Text QueriesAI Powered ScoringReal-time scoringAI Feedback AnalysisCall review and analysis
Technician Management6features
Automated Sourcing And Nurture CampaignsOutbound CampaignsTechnician CoachingReal-time coaching and trainingEmployee DirectoryEmployee contacts managementAgent ScorecardsReal-time call scoringCall Monitoring & CoachingCall analysisReal Time Performance FeedbackReal-time performance coaching
Scheduling & Dispatch4features
SchedulingAI-powered appointment scheduling and bookingScheduling OptimizationCapacity ManagementOnline BookingAutomated Booking Triggers
Reporting & Analytics4features
AnalyticsAnalytics dashboardKPI DashboardsKPI dashboardCall InsightsReal-time call scoringAI Powered Call Tracking and AnalyticsCall review dashboard
Invoicing & Payments1feature
InvoicingCustom Voice
Integrations 16 across 5 categories
Field Service 7
AccuLynx
AccuLynx
FieldEdge
FieldEdge
FieldRoutes
FieldRoutes
Housecall Pro
Housecall Pro
Jobber
Jobber
ServiceMinder
ServiceMinder
ServiceTitan
ServiceTitan
Marketing 4
Angi
Angi
Google Local Service Ads
Thumbtack
Thumbtack
Yelp
Yelp
CRM 3
HubSpot
HubSpot
Microsoft Dynamics 365
Dynamics 365
Salesforce
Salesforce
Productivity 1
Google Calendar
Google Calendar
Industry-Specific 1
Neighborly
Neighborly
Pricing
- Model
- Custom
- Starting at
- Contact for pricing
