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ServiceTitan

by ServiceTitan

The operating system for the trades

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About This Product

Enterprise field service management platform for HVAC, plumbing, and electrical contractors with 20-500+ technicians. Provides scheduling, dispatching, invoicing, and marketing automation with HVAC-specific pricebook management. IPO on NASDAQ in 2024. Ecosystem of 100+ integration partners.

How we scored ServiceTitan

ServiceTitan carries an overall Full Stack HVAC score of 6.5 out of 10, assessed on 29 June 2026 against five sources. That number is the plain average of six dimensions we score separately, and the spread inside it tells you more than the headline does.

Features and integrations both score 8.0. The platform covers dispatching, scheduling, invoicing and payments in one system, and our scoring notes cite API availability, accounting integrations and a partner ecosystem. Neither score needed an adjustment off its baseline.

Ease of use scores 6.0, and it is the only dimension where evidence moved the number. Our baseline for a platform this size was 5.0. We raised it because the mobile app and the integrated toolset take real work off a technician in the field. It still sits two points under the feature score, which is the honest read: a system this broad costs you time before it saves you any.

Value scores 5.5. Pricing is quoted custom and charged per technician, and implementation is a separate line item. For a large shop that math works. For a three-truck company, that line item is what decides it.

AI capabilities score 6.5. Sentiment analysis, AI transcription and the AI receptionist are shipping features rather than roadmap promises, which puts ServiceTitan in the AI-powered tier without putting it at the top of that tier.

Support scores 5.0, and that is a gap in our evidence rather than a mark against ServiceTitan. We found nothing independent on response times, documentation quality or training, so we held the baseline and recorded medium confidence on that dimension alone. The other five are scored at high confidence.

Sources

AI-written from the cited industry sources above

Capabilities

How this product is delivered and what's included out of the box.

Mobile app
Available
Free trial
No
Free tier
No
Public API
Yes
Deployment
Cloud

AI Approach

AI-Powered

Major features are AI-driven. Several core workflows are powered by AI models that materially change the day-to-day experience.

Trust & Privacy

Each statement below was extracted directly from the vendor's privacy policy or terms of service. Click "source" to read it in context.

Data deletion honored on request

"Delete personal information we have about you;"
Confidence: high Source

Primary policy document: https://servicetitan.com/privacy-policy

FSH Score Breakdown

Ease of Use
6.0
Features
8.0
Support
5.0
Value
5.5
Integrations
8.0
AI Capabilities
6.5

Features

160 features confirmed across 15categories· Showing confirmed capabilities only

CRM & Sales22features

CRMMarketing ToolsAdaptive MarketingAd Performance And ROAS TrackingCampaign trackingAutomated Customer Touchpoints And SequencesCustomer ExperienceCentralized Marketing Hubcentralized marketing hubContract ManagementUpload, create, and edit service agreementsContract TrackingDeal TrackingCustomizable Membership ManagementCustomizable membership management
Show 14 more
Google Business Profile ManagementGoogle integrationLead ManagementMaintenance Agreement ManagerMembership Renewal ManagementMembership recurring service event managementMarketing and Lead GenerationMembership Add-OnsMembership add-on salesAI Lead ScreeningTitan Intelligence lead scoringAutomated Email Marketing for RenewalsHyper-targeted email marketing campaigns using homeowner dataAutomatic Customer Membership Status RecognitionMembership management with automatic customer recognitionAutomated Customer TouchpointsIntegrated Marketing Campaignshyper-targeted email marketing campaignsMembership TiersMembership type creationMembership ProgramsMembership billing processingInteraction History

Platform & Customization19features

Back Office Data Syncback office integrationsContract and Form CustomizationCustomizable contract templatesCustom API AccessAPI Key ManagementCustom TemplatesMulti-Template ReportsDesktop AppDesktop appMulti-Language SupportMulti-language supportField Data IntegrationTwo-way integration with field management softwareCustom Branding
Show 11 more
Document ManagementMulti-LocationThird-Party IntegrationSingle Sign-OnOAuth 2.0 AuthenticationScheduling And Dispatch IntegrationScheduling Pro integrationReal-Time System SynchronizationDeveloper PortalAPI Developer PortalDepartments And PermissionsReport access permissionsData ImportElimination of double data entryCMMS FSM ERP and Planning System InteroperabilityCommercial WorkflowsResidential service workflows

Customer Communication16features

Call RecordingCall RecordingAI Chat ReceptionistLive ChatAuto DialerVoicemail dropCall RoutingCall queuesIndividual Voicemail InboxesVoicemailNotificationsAutomated customer notificationsSMS MessagingBusiness text messagingTeam MessagingInternal chat
Show 8 more
VoIP Phone SystemSoftphone capabilityClient PortalAutomated Outbound Calling Campaigns and VoicemailsAutomated outbound calling campaigns and voicemailsExplicit Opt-In For Marketing TextsSMS consent checkbox for complianceCall Flow AutomationCall queuesFaxFax linesBusiness Hours ConfigurationCustom holiday schedulesAI ReceptionistAI Voice Agent

Reporting & Analytics16features

AnalyticsReporting dashboardsReportingAutomated Dashboards and System Status Reportscustom reporting and dashboardsCall InsightsCall InsightsCall TrackingCall trackingContract Performance ReportingContract performance reportingDynamic DashboardDynamic dashboardMembership ReportingMembership reporting
Show 8 more
Revenue and Trend TrackingRevenue and trend trackingReal Time Performance MonitoringCSR performance monitoringDesign Your Own ReportsReal Time Marketing ROI DashboardsDepartmentalized Performance TrackingMaintenance Business Unit DashboardCustomizable Data Views and FilteringAdvanced report filteringKPI DashboardsKey performance indicators trackingAI Powered Call Tracking and Analytics

AI & Automation15features

AI Agent BuilderAtlas AI sidekickAI Feedback AnalysisCustomer sentiment analysisAI Field Auto-FillField ProAI SupportAI AssistantAI TranscriptionReal-time call transcriptionCall SummarizationView call and chat summariesAI Driven Workflows with TemplatesAI-powered workflow automationAI Curated Building Permit Records
Show 7 more
AI Enabled InvoicingAI Powered Matching AlgorithmAutomated biddingConfigurable WorkflowsReal-Time Sentiment and Topic Trend InsightsReal-time customer sentiment and listening toolsAI Powered Sales RecommendationsReal-time recommendationsAI CallingAI Voice Agent for call handling and bookingSentiment AnalysisReal-time call sentiment analysis

Technician Management13features

Commission TrackingCommission TrackingAgent ScorecardsAgent ScorecardsAI LogbookDaily LogsCall Monitoring & CoachingCall recordingCertification ManagementAnnual recertification examTeam ManagementCrew ManagementTraining CoursesAnnual recertification exam covering platform updatesChecklists
Show 5 more
Time TrackingReal-Time Schedule and Staffing Monitoringreal-time coaching and monitoring toolsTime Off ManagementCustom off duty statusesTechnician CoachingCoaching groupsAI Supervisor Assist

Invoicing & Payments12features

InvoicingPayment ProcessingPaymentsPrice BookPricebookConsumer FinancingIntegrated FinancingMemberships and Subscriptions with Automated BillingMembership billing processingMilestone Or Percentage BillingProgress BillingAuto Calculate Taxes And FeesAutomated sales tax calculationCustomizable Flat Rate Pricing Columns and Task Groups
Show 4 more
Quoting And InvoicingRecurring Revenue ManagementAuto Apply PricingPre-populated flat-rate pricingCustomizable Flat Rate Price Books Creationpricing book management

Scheduling & Dispatch10features

DispatchingSchedulingWork OrdersAdaptive Capacity ManagementAdaptive CapacityRecurring Job SchedulingRecurring service schedulingOnline BookingProject ManagementScheduling OptimizationDispatch Assist
Show 2 more
Department Based Job ViewsPre-job BriefsEmail to Job ConversionAutomatic call-to-job linking

Mobile & Field Tools8features

Digital FormsMandatory inspection forms triggered by job typeDigital SignaturesPhoto and signature captureTechnician Mobile AppField Mobile AppLink Notes And Photos To Customers, Sites, Work Orders, Or EquipmentMobile Presentation ToolsJob Checklists And PhotosAuto Data EntryImage Upload

Accounting Integration8features

Job CostingAutomated PayrollPayroll ManagementAI Bill ScanningOCR scanningDeferred Revenue HandlingDeferred revenue handlingAccounting IntegrationAccounts PayableAccounts ReceivableBurden Rate And Margin CalculationMargin and cost tracking

Estimating & Quoting7features

Quoting & EstimatesProposal ManagementProposal BuilderChange OrdersCustomizable Job TemplatesMobile EstimatesField estimate creationLabor and Material Cost CalculationBudgeted vs. actual cost tracking for labor, burden, and materialsAdjustable Pricing FactorsAdvanced pricing tools

Equipment & Asset Management6features

Equipment TrackingEquipment and serial number trackingAlertsActionable alertsAsset ManagementRemote MonitoringReal-time call monitoringLive MonitoringReal-time call alerts and monitoringFindingsField Findings

Inventory Management5features

Inventory ManagementInventory trackingParts And Materials PurchasingPurchasing & InventoryPurchase OrdersPurchase order managementSupplier Catalog IntegrationSupplier Catalog IntegrationBarcode Scanning

Training & Education2features

Gamification LeaderboardsTechnician leaderboardsSimulation-Based TrainingPractice environment for hands-on learning without affecting company data

Fleet & GPS Management1feature

GPS TrackingCustomer location tracking on the map relative to the technician's home.

Integrations 63 across 12 categories

Marketing 14
ActiveProspect
Angi

Angi

Birdeye
Broadly
FreshLime
Google Local Service Ads
LeadsNearby
Nearby Now
PulseM
ReviewBuzz

ReviewBuzz

Scorpion
Thumbtack

Thumbtack

To Your Success
Vital Storm
Industry-Specific 12
APR Supply Co.
AirAdvice
Amana

Amana

American Standard

American Standard

BDR
Clopay MyDoor
Lennox
Nexstar Network
OnCall Air

OnCall Air

Trane
XOi
iPermit
Field Service 8
ArcSite
Conduit
Convex
FieldRoutes
Sales Builder Pro
ServiceChannel
ServiceTitan

ServiceTitan

Trakopolis
GPS & Fleet 8
Azuga
ClearPath GPS
Fleet Nova
GPS Insight

GPS Insight

InTouch GPS
One Step GPS
US Fleet
Venture
Accounting 6
Avalara

Avalara

Bench Accounting
NetSuite

NetSuite

QuickBooks Desktop

QuickBooks Desktop

QuickBooks Online

QuickBooks

Sage Intacct
Communication 4
Avoca
CallPoint
Dialpad

Dialpad

Nationwide Inbound
Payment Processing 2
GreenSky
Turns
CRM 2
Opportunity Manager
Podium

Podium

Productivity 2
Google Calendar

Google Calendar

Schedule Engine

Schedule Engine

HR & Payroll 2
Aspire
Zubie
eCommerce 2
ABC Supply
Ferguson
Data & Automation 1
Zapier

Zapier

Pricing

Per User medium confidence
Tier Monthly Annual Unit
Starter
Dispatching, Scheduling, Call Booking, Invoicing, Pricebook, Mobile Estimates, Payroll Management, Advanced Reporting, Commission Tracking, Customizable Memberships
-- -- /technician
Essentials
Dispatching, Scheduling, Call Booking, Invoicing, Pricebook, Mobile Estimates, Payroll Management, Advanced Reporting, Commission Tracking, Customizable Memberships
-- -- /technician
The Works
Dispatching, Scheduling, Call Booking, Invoicing, Pricebook, Mobile Estimates, Configurable Payroll, Advanced Reporting, Commission Tracking, Customizable Memberships
-- -- /technician

Related Products 19 across 3 categories

Alternatives & Competitors

Housecall Pro Evidence-backed Good
Housecall Pro Strong match
Why these are related — sources 5
  • google

    “If you’re comparing Housecall Pro to options like Jobber and ServiceTitan, you’re in the right place.”

  • fieldcamp.ai

    “In practice, Housecall Pro is most often compared with FieldCamp, Jobber, and ServiceTitan, depending on team size, budget, and operational complexity.”

  • fieldservicesoftware.io

    “Housecall Pro vs ServiceTitan: SMB vs Enterprise FSM (2026)”

  • fieldpulse.com

    “ServiceTitan and Housecall Pro are two popular field service management software options. Both help you manage technicians, schedules, and customers. But each has different strengths and weaknesses.”

  • salesforce.com

    “Service teams commonly compare ServiceTitan with platforms like Field Service from Salesforce, Jobber, Housecall Pro, FieldEdge, Workiz, mHelpDesk, and ServiceM8, depending on team size, trade focus, and operational needs.”

QuoteIQ Evidence-backed Good
QuoteIQ Good match
Why these are related — sources 2
  • myquoteiq.com

    “Jobber and ServiceTitan charge more as you add users or require higher-tier plans for advanced tools. With QuoteIQ, everything is included upfront—no hidden fees or unexpected costs.”

  • sourceforge.net

    “QuoteIQ vs. ServiceTitan”

Jobber Evidence-backed Good
Jobber Good match
Why these are related — sources 2
  • salesforce.com

    “Service teams commonly compare ServiceTitan with platforms like Field Service from Salesforce, Jobber, Housecall Pro, FieldEdge, Workiz, mHelpDesk, and ServiceM8, depending on team size, trade focus, and operational needs.”

  • servicetitan.com

    “When compared to Jobber, ServiceTitan offers: More robust, native pricebook functionality In-app access to top industry supplier equipment catalogs Extensive marketing functionality that reduces the need for third-party marketing hires More flexibility and customization for membership plans and recurring services Offline functionality for our mobile app that allows techs to work seamlessly (even when they’re out of cell service zones) Deeper reporting capabilities that allow business owners to drill down into the sources of their data”

BuildOps Evidence-backed Good
BuildOps Good match
Why these are related — sources 2
  • servicetrade.com

    “If you’re looking for a BuildOps alternative for commercial contractors who also run residential work, ServiceTitan is a strong contender.”

  • servicetitan.com

    “First, we’ll discuss some key differences between BuildOps and our product, ServiceTitan.”

FieldPulse Evidence-backed Good
FieldPulse Good match
Why these are related — sources 3
  • reddit

    “You should check out FieldPulse, they are a fraction of ServiceTitan's price, they still have similar functionality but have extremely better customer support.”

  • myquoteiq.com

    “FieldPulse positions itself as an affordable ServiceTitan alternative with strong customer support”

  • fieldpulse.com

    “FieldPulse is the perfect alternative to ServiceTitan.”

Sera Evidence-backed Good
Sera Good match
Why these are related — sources 2
  • fieldservicesoftware.io

    “ServiceTitan vs Sera: HVAC FSM Compared (2026)”

  • servicetitan.com

    “In this review, we take a close look at what Sera does well, where it falls short, and how it compares with other solutions, such as ServiceTitan.”

FieldEdge Evidence-backed Good
FieldEdge Good match
Why these are related — sources 2
  • salesforce.com

    “Service teams commonly compare ServiceTitan with platforms like Field Service from Salesforce, Jobber, Housecall Pro, FieldEdge, Workiz, mHelpDesk, and ServiceM8, depending on team size, trade focus, and operational needs.”

  • servicetitan.com

    “Compared to FieldEdge, ServiceTitan offers more robust customer support, community, and training resources that help our users develop greater industry expertise, get maximum usage out of our product, and learn how to implement best practices to grow their businesses and revenue.”

ServiceTrade Evidence-backed Good
ServiceTrade Inc. Good match
Why these are related — sources 2
  • servicetrade.com

    “ServiceTrade stands out as a leading alternative to ServiceTitan, especially for commercial mechanical and fire contractors.”

  • servicetitan.com

    “In contrast to ServiceTrade, which combines multiple platforms to offer all of the features trade businesses need, ServiceTitan is a true end-to-end platform with no major gaps—everything from customer relationship management (CRM) to scheduling to invoicing works seamlessly in one system.”

Often Used Together