Trains AI models on your data
"Training machine learning models to improve order processing accuracy, efficiency and automation capabilities;"
Confidence: high
Source
Prokeep
by Prokeep Inc.
Last updated Mar 29, 2026 · 1 revision
AI-powered text/SMS order engine for HVAC distributors. Text-enables branch phones so contractors can order parts, get quotes, and check inventory via SMS.
Highlights
Capabilities
Trust
Media
www.prokeep.com
About This Product
Founded in 2016, Prokeep provides HVACR distributor communication and ordering tools to thousands of distributors nationwide. It partners with Johnson Controls (York and Coleman brands), with 75% co-op reimbursement eligibility, and Allied Air Enterprises (Baker Distributing, Winsupply, and Tropic Supply). It centralizes text, email, fax, webchat, and internal messaging for branches and participates in OEM co-op programs.
Capabilities
How this product is delivered and what's included out of the box.
- Mobile app
- Available
- Free trial
- Yes
- Free tier
- No
- Public API
- Yes
- Deployment
- Cloud
AI Approach
AI-Enhanced
AI supplements traditional workflows. AI augments specific tasks within an otherwise traditional product. Useful, but not the primary reason to buy.
Trust & Privacy
Each statement below was extracted directly from the vendor's privacy policy or terms of service. Click "source" to read it in context.
Primary policy document: https://prokeep.com/privacy-policy
FSH Score Breakdown
Ease of Use 6.5
Features 7.0
Support 5.0
Value 4.5
Integrations 8.0
AI Capabilities 5.0
Features
48 features confirmed across
12categories· Showing confirmed capabilities only
Customer Communication14features
Chat History and SearchConversation HistoryCustomer SupportStart threads with customersFaxDigital FaxTeam MessagingTeam MessagingEmail IntegrationNotificationsSMS MessagingMMS Messaging ServicePicture Messaging
Show 6 more
Automated Status UpdatesAPI for order status notificationsMissed Call Text BackWeb chat to text conversionCall SurveysOmni-Channel InboxMulti-channel inbox (Text, Phone, Web Chat, Email, FSM)Chat SupportWeb ChatMessaging and News FeedInternal Threads
CRM & Sales11features
CRMAdvanced Audience SegmentationContacts Lists V3Case AssignmentTransfer threads to other usersCase ManagementView, reply to, and close existing open threadsLead ManagementMarketing ToolsSales AutomationAd Management
Show 3 more
AI Outreach to Unconverted LeadsAutomated Review RequestsCustomer Feedback SurveysAd Performance And ROAS TrackingGrowth Hub Revenue Attribution
Platform & Customization8features
Document ManagementCentralized & Automate RecordsMulti-LocationMulti-account selectionCustom API AccessThird-Party IntegrationSingle Sign-OnSingle sign-onData ImportAutomated contact data synchronizationMulti-Company ManagementMulti-account supportData ExportDownload comprehensive lists of contacts sent messages via API
Reporting & Analytics3features
AnalyticsReportingDesign Your Own Reports
Invoicing & Payments2features
InvoicingPayment Processing
Inventory Management2features
Inventory ManagementOrder AutomationPurchase OrdersAutomated Order Status Updates
Mobile & Field Tools2features
Technician Mobile AppMobile app for iOS and AndroidLink Notes And Photos To Customers, Sites, Work Orders, Or Equipment
AI & Automation2features
Automation RulesAI Driven Workflows with Templates
Scheduling & Dispatch1feature
Email to Job ConversionClaim messages from the Inbox
Estimating & Quoting1feature
Quoting & Estimates
Technician Management1feature
Automated Quality AssuranceAutomated order updates & receipts
Equipment & Asset Management1feature
AlertsClaim messages from Inbox
Integrations 14 across 6 categories
Accounting 4
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CRM 4
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Salesforce
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Field Service 3
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FieldPulse
Innovo
Marketing 1
Trade Hounds
eCommerce 1
ShipWorks
Data & Automation 1
Zapier
Zapier
