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Fujitsu Contractor Connect

by Fujitsu General America

Last updated Mar 29, 2026 · 1 revision

Dealer portal and Infinite Comfort Pro app for Fujitsu mini-split and VRF contractors with system selection, training, and warranty management.

Highlights

Capabilities

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About This Product

Fujitsu Contractor Connect provides HVAC contractors with access to the Infinite Comfort Pro App for system selection across Halcyon mini-split and Airstage J-Series lineups. The portal includes contractor training, warranty registration, technical documentation, and the FGLair integration platform for connected system commissioning.

Capabilities

How this product is delivered and what's included out of the box.

Mobile app
Available
Free trial
No
Free tier
Yes
Public API
No
Deployment
Cloud

FSH Score Breakdown

Ease of Use
6.0
Features
6.5
Support
5.0
Value
6.0
Integrations
6.5
AI Capabilities
1.5

Customer Reviews

Features

31 features confirmed across 11categories· Showing confirmed capabilities only

Equipment & Asset Management6features

Equipment TrackingStatus tier managementEquipment SelectionEquipment SelectionProduct RegistrationProduct RegistrationRemote DiagnosticsThermistor resistance and pressure condition checksWiring DiagramsWiring DiagramsSelf-Diagnostic ModeTroubleshooting chart display

CRM & Sales6features

Dealer Locatorcontractor locatorMarketing and Advertising Materials AccessRebate FinderRewards Points TrackingLead ManagementStatus level managementIncentive Searchrebate finder

Technician Management4features

Training CoursesSelf-Paced Online LearningBusiness Account DashboardError Code And SOP LibraryDTC Code LookupError message lookup for all current GENERAL air conditioner models

Platform & Customization4features

Document ManagementDocument ManagementCloud Project Synchronization and SharingMulti-LocationMulti-Location SupportThird-Party IntegrationThird-Party Integration

Scheduling & Dispatch2features

Work OrdersCreate and save jobsProject Managementproject management suite

Reporting & Analytics2features

AnalyticsMarketing DashboardReportingclient-ready reports

Compliance & Safety2features

Warranty ClaimsWarranty ClaimsRefrigerant Calculationsline-set checker

Training & Education2features

Mobile-Friendly LearningMobile-Friendly LearningBoiler Maintenance And Troubleshooting Training

Inventory Management1feature

Inventory ManagementStatus tier management

Mobile & Field Tools1feature

Link To Operator Manuals And Diagrams

AI & Automation1feature

AI Driven Troubleshooting

Pricing

Model
Quote Only
Starting at
Contact for pricing
Notes
Fujitsu Contractor Connect is a free manufacturer portal ecosystem for HVAC contractors. It consists of multiple integrated platforms: (1) 'ACCESS' portal (access.fujitsugeneral.com) — contractor dashboard, product registration, warranty lookup, commissioning tools, contractor locator, and Airstage University training; (2) 'CONNECT' B2B storefront (connect.fujitsugeneral.com) — product/parts catalog ordering for H-Series, J-Series, V-Series, Unitary, Westinghouse, Ventacity, and Savaire equipment; (3) Elite Contractor Program with 3 tiered status levels (Partner, Elite, Elite Plus) based on product registration points and training points. Benefits increase with tier: marketing dashboard, online learning system, 24/7 tech support, financing/leasing programs, lead generation, and marketing tools. No subscription pricing — access is free for registered contractors. Revenue model is equipment sales through the B2B storefront.
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