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ServiceTitan Phones Pro
by ServiceTitan
Last updated Mar 29, 2026 · 1 revision
Native VoIP deeply integrated with ServiceTitan PSA; tracks calls to customer accounts and provides sentiment analysis.
Highlights
Capabilities
Trust
Media
www.servicetitan.com
About This Product
ServiceTitan Phones Pro is a paid add-on (separate from base PSA licensing). Features include call recording linked to customer accounts, marketing attribution via virtual tracking numbers, real-time call transcription, and sentiment analysis. One contractor reported paying less for Phones Pro than their previous 15-number AT&T setup. For customers already on ServiceTitan (primary pricing $245-398/tech/month).
Capabilities
How this product is delivered and what's included out of the box.
- Mobile app
- Available
- Free trial
- Yes
- Free tier
- No
- Public API
- Yes
- Deployment
- Cloud
Trust & Privacy
Each statement below was extracted directly from the vendor's privacy policy or terms of service. Click "source" to read it in context.
Primary policy document: https://servicetitan.com/privacy-policy
FSH Score Breakdown
Ease of Use 7.0
Features 7.5
Support 6.0
Value 4.5
Integrations 8.0
AI Capabilities 3.0
Customer Reviews
Features
36 features confirmed across
11categories· Showing confirmed capabilities only
Technician Management7features
Agent ScorecardsAgent ScorecardsChecklistsAutomated ChecklistsCommission TrackingCommission TrackingCall Monitoring & CoachingCall RecordingReal-Time Schedule and Staffing MonitoringTechnician CoachingEnhanced coaching featuresAutomated Sourcing And Nurture Campaigns
Customer Communication6features
Call RecordingCall recording linked to customer accountsCall RoutingHold queues and callback optionsNotificationsCustom off duty statusesVoIP Phone SystemSoftphone interface within ServiceTitanClient PortalModern Customer ServiceAutomated Outbound Calling Campaigns and Voicemails
Scheduling & Dispatch4features
DispatchingDispatchingSchedulingSchedulingWork OrdersOnline BookingCall Booking
Reporting & Analytics4features
ReportingCall volume trendsAnalyticsReal-time data analyticsCall InsightsCall InsightsCall TrackingVirtual tracking numbers for marketing attribution
CRM & Sales4features
Lead ManagementSecond Chance LeadsMaintenance Agreement ManagerCustomizable MembershipsMarketing ToolsAdaptive MarketingAI Lead Screening
AI & Automation4features
Sentiment AnalysisSentiment analysisAI Feedback AnalysisAI TranscriptionReal-time call transcriptionAutomation RulesVoicemail automation
Invoicing & Payments2features
InvoicingInvoicingPrice BookPricebook
Platform & Customization2features
Third-Party IntegrationSoftphone integrationNear Real-Time Access to Critical Information
Estimating & Quoting1feature
Mobile EstimatesMobile Estimates
Equipment & Asset Management1feature
Alerts
Accounting Integration1feature
Automated PayrollPayroll Management
Integrations 4 across 3 categories
Field Service 2
ServiceChannel
ServiceTitan
ServiceTitan
eCommerce 1
Ferguson
Industry-Specific 1
XOi
Pricing
- Model
- Quote Only
- Starting at
- Contact for pricing
- Notes
- No pricing information found for this product on the provided page.
