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ServiceTitan Phones Pro
by ServiceTitan
Last updated Mar 29, 2026 · 1 revision
Native VoIP deeply integrated with ServiceTitan PSA; tracks calls to customer accounts and provides sentiment analysis.
Highlights
Capabilities
Trust
Media
www.servicetitan.com
About This Product
ServiceTitan Phones Pro is a paid add-on (separate from base PSA licensing). Features include call recording linked to customer accounts, marketing attribution via virtual tracking numbers, real-time call transcription, and sentiment analysis. One contractor reported paying less for Phones Pro than their previous 15-number AT&T setup. For customers already on ServiceTitan (primary pricing $245-398/tech/month).
Capabilities
How this product is delivered and what's included out of the box.
- Mobile app
- Available
- Free trial
- Yes
- Free tier
- No
- Public API
- Yes
- Deployment
- Cloud
Trust & Privacy
Each statement below was extracted directly from the vendor's privacy policy or terms of service. Click "source" to read it in context.
Primary policy document: https://servicetitan.com/privacy-policy
FSH Score Breakdown
Ease of Use 5.0
Features 8.0
Support 5.0
Value 4.5
Integrations 8.0
AI Capabilities 3.0
Features
47 features confirmed across
13categories· Showing confirmed capabilities only
Customer Communication12features
Call RecordingCall recording linked to customer accountsAuto DialerVoicemail dropIndividual Voicemail InboxesVoicemailTeam MessagingInternal chatAutomated Outbound Calling Campaigns and VoicemailsAutomatic dialing for outbound campaignsNotificationsVoicemail email notificationsFaxFax linesCall RoutingHold queues and callback options
Show 4 more
Customer SupportFax line supportSMS MessagingBusiness text messaging registrationClient PortalModern Customer ServiceCall Flow AutomationAutomatic call-to-job connection
Technician Management8features
ChecklistsAutomated ChecklistsCommission TrackingCommission TrackingCall Monitoring & CoachingCall RecordingReal-Time Schedule and Staffing MonitoringReal-time coaching and monitoring toolsTime Off ManagementCustom off duty statusesTechnician CoachingCoaching groupsRecruiting & StaffingEmployee seat managementAutomated Sourcing And Nurture Campaigns
Scheduling & Dispatch4features
DispatchingDispatchingSchedulingSchedulingWork OrdersEmail to Job ConversionAutomatic call-to-job linking
Reporting & Analytics4features
AnalyticsCall analyticsCall TrackingTracking numbersAI Powered Call Tracking and AnalyticsCall center analytics and call recordingsReal Time Performance MonitoringCSR performance monitoring
AI & Automation4features
AI Feedback AnalysisCustomer sentiment analysisAutomation Rulesvoicemail automationReal-Time Sentiment and Topic Trend InsightsReal-time customer sentiment and listening toolsAI Powered Sales RecommendationsReal-time recommendations
Equipment & Asset Management3features
AlertsRemote MonitoringReal-time call monitoringLive MonitoringReal-time call alerts and monitoring
CRM & Sales3features
Maintenance Agreement ManagerCustomizable MembershipsMarketing ToolsAdaptive MarketingAI Lead Screening
Platform & Customization3features
Custom IntegrationSoftphone integrationThird-Party IntegrationSoftphone integrationNear Real-Time Access to Critical Information
Invoicing & Payments2features
InvoicingInvoicingPrice BookPricebook
Estimating & Quoting1feature
Mobile EstimatesMobile Estimates
Mobile & Field Tools1feature
Technician Mobile AppDesktop, web, and mobile applications
Accounting Integration1feature
Automated PayrollPayroll Management
Training & Education1feature
1:1 Trainingreal-time coaching
Integrations 4 across 3 categories
Field Service 2
ServiceChannel
ServiceTitan
ServiceTitan
eCommerce 1
Ferguson
Industry-Specific 1
XOi
Pricing
- Model
- Quote Only
- Starting at
- Contact for pricing
- Notes
- No pricing information found for this product on the provided page.
