Textline
by Textline Inc.
Last updated Mar 29, 2026 · 1 revision
Business texting platform with universal inbox, team workflows, and appointment reminders for contractors.
Highlights
Capabilities
Media
www.textline.com
About This Product
Textline is a business texting platform focused on direct communication and team workflows for construction and service companies. Features a universal inbox for all conversations, appointment reminders, status updates, and general customer communications. Supports team collaboration with message routing and assignment.
Capabilities
How this product is delivered and what's included out of the box.
- Mobile app
- Available
- Free trial
- Yes
- Free tier
- No
- Public API
- Yes
- Deployment
- Cloud
FSH Score Breakdown
Ease of Use 7.0
Features 8.0
Support 5.0
Value 5.5
Integrations 8.0
AI Capabilities 1.5
Customer Reviews
Features
94 features confirmed across
12categories· Showing confirmed capabilities only
Customer Communication26features
AI Chat ReceptionistWebchatCall Queue ManagementQueue ManagementCall SurveysSurveys & FeedbackCentralized Conversation ManagementConversation ManagementChat EngagementPatient EngagementChat History and SearchConversation historyClient PortalAddress BookCustomer Communication ToolsCustomer Communication Tools
Show 18 more
Email IntegrationUniversal InboxMessage PersonalizationMessage PersonalizationNotificationsReal Time NotificationsShortcuts (Text Templates)ShortcutsUnified Messaging InboxFacebook MessagingWhisper MessagesWhispersCustomer SupportPriority SupportCentralized Multi-Channel CommunicationMulti-Channel CommunicationMMS Messaging ServiceMulti-Number SupportDedicated Short CodesIn-App Messaging and Photo SharingInternal Collaboration (Whispers/Notes)Call ScriptingWhispersRecurring MessagesAnnouncements and group messagingCall Flip To TextExplicit Opt-In For Marketing TextsVoIP Phone SystemVoIP servicesCall Flow AutomationConversation Management
Platform & Customization19features
Custom FieldsTagging featuresCustom API AccessAPICustom Domain + SSLDomain claimingCustom TemplatesShortcuts (text templates)DepartmentsDepartmentsDocument ManagementKnowledge Base ManagementMulti-Language SupportMulti-number supportRole-Based Access ControlAdmin and Agent roles
Show 11 more
Support Ticket ManagementSupport Ticket ManagementAudit TrailBrowser ExtensionsChrome PluginThird-Party IntegrationThird Party IntegrationsTwo-Factor AuthenticationMulti-factor authentication (MFA)Data GovernanceDepartments And PermissionsTeam ManagementAutomated Data DeletionData retention controlsConfiguration ConsoleAdmin ControlsSingle Sign-OnAdvanced security featuresShortcuts And FavoritesShortcuts
CRM & Sales14features
CRMUnified InboxCall TaggingAd Performance And ROAS TrackingPerformance Tracking & MetricsAutomated Social Media PostingInstagram MessagingCase ManagementCommunication ManagementLead ManagementLead CaptureMarketing ToolsSocial Media IntegrationDedicated Success ManagerDedicated customer success manager
Show 6 more
Automated Customer Touchpoints And SequencesCustomer CommunicationAdvanced Audience SegmentationTags for customer segmentationAd Platform IntegrationFacebook MessagingInteraction HistoryConversation historyAI Assisted MarketingMessage PersonalizationAutomated Customer Touchpoints
AI & Automation7features
AI Review ResponsesAutomated ResponsesPII RedactionSensitive data redactionAI SupportPriority supportDual Knowledge Base ArchitectureKnowledge Base ManagementTimer AutomationsAutomatic Call Classification and Disposition CorrectionDispositionsAutomatic AI Replies
Reporting & Analytics6features
AnalyticsReporting/AnalyticsReportingManagerial Controls and InsightsGoal TrackingPerformance TrackingNet Promoter Score (NPS) TrackingCustom surveysOrganization Usage TrackingUsage Tracking/AnalyticsCall InsightsWhispers
Technician Management6features
Checklists and TasksSurveys & FeedbackInternal Employee CommunicationCustomer CommunicationTeam ManagementTeam ManagementGPS Check-insAuto Clock-Out from Geofence for NFC Clock-InsEmployee Surveys
Compliance & Safety6features
AICPA SOC 2 Type 1 and Type 2 CertificationsSOC 2 ComplianceConsent ManagementConsent ManagementHIPAA ComplianceHIPAA ComplianceIP WhitelistingAudits And ComplianceCCPA complianceData EncryptionData encryption (SSL/TLS)
Scheduling & Dispatch4features
SchedulingScheduled messagesOnline BookingAppointment ManagementScheduling OptimizationRouting toolProject ManagementTeam Management
Invoicing & Payments2features
Payment ProcessingPaymentsInvoicing
Mobile & Field Tools2features
Digital FormsConsent WebformTechnician Mobile AppMobile Apps
Estimating & Quoting1feature
Quoting & EstimatesQueue Management
Fleet & GPS Management1feature
GIS RoutingRouting
Integrations 19 across 5 categories
CRM 8
Freshdesk
Gorgias
Help Scout
Help Scout
HubSpot
HubSpot
Pipedrive
Pipedrive
Salesforce
Salesforce
Zendesk
Zendesk Sell
Communication 6
Aircall
Aircall
SignalWire
Slack
Slack
Talkdesk
Twilio
Twilio
Vonage
Marketing 2
Facebook
Facebook Messenger
Instagram
Instagram Business
Data & Automation 2
Make
Make
Zapier
Zapier
Industry-Specific 1
Keragon
Pricing
- Model
- Subscription
- Starting at
- $60/mo
- Notes
- Starts at $20/mo per agent (messaging credits separate). Standard tier at $90/mo includes 3 users. Add-on message credits $0.03 each, backup credits $0.04 each. HIPAA-compliant plans available at additional cost. Free trial available. Plans: Essentials, Pro, Enterprise.
Related Products 1 across 1 category
Alternatives & Competitors
Emitrr
Evidence-backed
Good
Emitrr Partial match
Why these are related — sources 1
- emitrr.com
“Emitrr is our top pick for the best business texting software and is invariably the best Textline alternative.”