Zoom Phone
by Zoom Video Communications
Last updated Mar 29, 2026 · 1 revision
Lowest entry-point for HVAC teams using Zoom; metered plan at $10/user/month with optional per-minute billing.
Highlights
Capabilities
Media
www.zoom.com
About This Product
Metered plan $10/user/month (outbound calls $0.03/min), Unlimited Regional $15/user/month (US/Canada), Global Select available. Auto-attendant, IVR, voicemail transcription included. No setup fees. Bundle with Zoom Workplace (Pro Plus $18.33, Business Plus $22.49/user/month). Strong fit for cost-conscious small HVAC shops.
Capabilities
How this product is delivered and what's included out of the box.
- Mobile app
- Available
- Free trial
- Yes
- Free tier
- No
- Public API
- Yes
- Deployment
- Cloud
FSH Score Breakdown
Ease of Use 7.0
Features 7.1
Support 5.0
Value 6.0
Integrations 8.0
AI Capabilities 3.0
Customer Reviews
Features
53 features confirmed across
8categories· Showing confirmed capabilities only
Customer Communication25features
AI ConciergeAI ConciergeAuto DialerAuto DialerCall RecordingCall recordingCall Flip To TextVoicemail transcriptionVoicemail PrioritizationVoIP Phone SystemPhone CallsBring Your Own Carrier (BYOC)Cascade RingRing groups
Show 17 more
Computer Telephony IntegrationE911 SupportFaxOnline faxMissed Calls And Voicemails Email NotificationsMMS Messaging ServiceCall HistoryCall RoutingVoicemail prioritizationCall ParkingDedicated Phone NumberFax OutboundIVR (Interactive Voice Response) MenusAI ReceptionistAI voicemail transcriptsSMS MessagingDomestic SMS & MMSCustomer SupportE911 supportNotificationsAlerts and NotificationsVideo ConferencingVideo ConferencingIndividual Voicemail Inboxes
AI & Automation11features
AI Assisted Ticket Creation and ManagementAI Automation SummaryAI Generated Call NotesAI Generated Work Order Summaries and Prioritization RecommendationsAI Powered SMSCall SummarizationAI TranscriptionAI note-taking across third-party meeting platformsAutomation RulesPersonal workflows automation
Show 3 more
AI Building Engineer Companion (ARIA)AI CallingAI Driven Text Message Detail Extraction
CRM & Sales7features
CRMContact ManagementAutomated CRM LoggingCall PopClick to Call within CRMCreate ContactContact Record CreationCase Assignment
Platform & Customization4features
AI Document Editor With Co-AuthoringKeyword SearchCustom TemplatesPersonalized meeting summary templatesRole-Based Access ControlAccess Controls
Reporting & Analytics2features
AnalyticsCall AnalyticsLost Project Reporting
Technician Management2features
Call Monitoring & CoachingCall recordingAutomated Work SummariesPost-call summaries
Scheduling & Dispatch1feature
Emergency Response ManagementLocal survivability
Mobile & Field Tools1feature
Technician Mobile App
Integrations 19 across 6 categories
Communication 8
Avaya
Gmail
Gmail
Google Meet
Microsoft Teams
Microsoft Teams
Mitel
Outlook
Outlook
Slack
Slack
Webex
CRM 4
HubSpot
HubSpot
Microsoft Dynamics 365
Dynamics 365
Outreach
Salesforce
Salesforce
Productivity 3
Google Workspace
Google Workspace
Jira
Jira
Seismic
HR & Payroll 2
Bullhorn
Bullhorn CRM
Workday
Field Service 1
ServiceNow
ServiceNow
Data & Automation 1
Zapier
Zapier
Pricing
- Model
- Per User
- Starting at
- $10/mo
- Notes
- US & Canada Metered $10/user/mo. Unlimited $15/user/mo. Global Select $20/user/mo.
