Dialpad
by Dialpad Inc.
Last updated Mar 29, 2026 · 1 revision
AI-powered real-time call transcription and analytics; designed for service businesses.
Highlights
Capabilities
Media
About This Product
Standard plan $15/user/month (annual) or $27/user/month (monthly). Includes unlimited domestic calls, AI transcription, basic video conferencing. Strong AI call analytics for HVAC teams wanting to monitor technician performance and customer sentiment on service calls.
Capabilities
How this product is delivered and what's included out of the box.
- Mobile app
- Available
- Free trial
- Yes
- Free tier
- No
- Public API
- Yes
- Deployment
- Cloud
AI Approach
AI supplements traditional workflows. AI augments specific tasks within an otherwise traditional product. Useful, but not the primary reason to buy.
FSH Score Breakdown
Customer Reviews
Features
AI & Automation9features
Show 1 more
Customer Communication8features
Reporting & Analytics3features
Technician Management3features
Platform & Customization3features
Compliance & Safety1feature
Integrations 36 across 8 categories
Data & Automation 11
Domo
CRM 8
Front
Kustomer
Communication 7
Productivity 6
Miro
Okta
Accounting 1
Field Service 1
ServiceNow
Marketing 1
Industry-Specific 1
Clio
Pricing
- Model
- Per User
- Starting at
- $15/mo
- Notes
- Three Connect plans: Standard ($15/user/mo annual, $27 monthly — 1 office limit, US/Canada only, no CRM integrations), Pro ($25/user/mo annual, $35 monthly — multi-office, CRM integrations), Enterprise (contact sales). Contact Center from $80/user/mo, Sales from $60/user/mo, AI features up to $150/user/mo. Annual billing saves up to 44%. Built-in AI (transcription, sentiment analysis, call coaching, summaries) included in all plans. Advertised price often not final — extra fees for add-ons.
Related Products 2 across 1 category
Alternatives & Competitors
Why these are related — sources 4
- nuacom.com
“Aircall vs Dialpad vs Nuacom: A Definitive Comparison for 2026”
- nextiva.com
“Aircall vs. Dialpad – which has more to offer? We compare their communications solutions and see if there's a better option for businesses.”
- ringly.io
“While Aircall, Dialpad, and other VoIP systems are great tools for general business communication, their agent-focused models and general AI aren't made for the specific, high-volume nature of Shopify support.”
- withallo.com
“If AI features are a priority, Dialpad is actually stronger than Aircall, especially since these tools come standard in the basic plans.”
Why these are related — sources 3
- business.com
“Although the service is more expensive than alternatives like Zoom and Dialpad, RingCentral’s pricing is generally competitive.”
- dialpad.com
“RingCentral offers contact center, phone system, and some AI capabilities through separate products and integrations. Dialpad takes a different approach: a single AI-native platform that connects every conversation into a system that learns.”
- ringcentral.com
“RingCentral offers a broader AI stack than Dialpad, layered across its two platforms.”