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ServiceTitan

by ServiceTitan

The operating system for the trades

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About This Product

Enterprise field service management platform for HVAC, plumbing, and electrical contractors with 20-500+ technicians. Provides scheduling, dispatching, invoicing, and marketing automation with HVAC-specific pricebook management. IPO on NASDAQ in 2024. Ecosystem of 100+ integration partners.

Capabilities

How this product is delivered and what's included out of the box.

Mobile app
Available
Free trial
No
Free tier
No
Public API
Yes
Deployment
Cloud

AI Approach

AI-Powered

Major features are AI-driven. Several core workflows are powered by AI models that materially change the day-to-day experience.

Trust & Privacy

Each statement below was extracted directly from the vendor's privacy policy or terms of service. Click "source" to read it in context.

Data deletion honored on request

"Delete personal information we have about you;"
Confidence: high Source

Primary policy document: https://servicetitan.com/privacy-policy

FSH Score Breakdown

Ease of Use
6.0
Features
8.5
Support
5.0
Value
5.5
Integrations
8.0
AI Capabilities
6.5

Customer Reviews

Features

94 features confirmed across 15categories· Showing confirmed capabilities only

CRM & Sales13features

Maintenance Agreement ManagerCustomizable MembershipsMarketing ToolsAdaptive MarketingAutomated Email Marketing for RenewalsAutomatic Customer Membership Status RecognitionCentralized Marketing HubCustomizable Membership ManagementMarketing and Lead GenerationMembership Renewal Management
Show 5 more
Membership TiersAutomated Customer TouchpointsMembership Add-OnsInteraction HistoryLead Managementmanaging sales leads

Reporting & Analytics11features

ReportingAdvanced ReportingAnalyticsReporting dashboardsAutomated Dashboards and System Status ReportsContract Performance ReportingContract performance reportingDepartmentalized Performance TrackingDesign Your Own ReportsDynamic DashboardMembership Reporting
Show 3 more
Real Time Marketing ROI DashboardsRevenue and Trend TrackingAI Powered Call Tracking and Analytics

Invoicing & Payments10features

Payment ProcessingPaymentsInvoicingMilestone or percentage billingPrice BookPricebookAuto Apply PricingCustomizable Flat Rate Pricing Columns and Task GroupsMemberships and Subscriptions with Automated BillingQuoting And InvoicingRecurring Revenue Management
Show 2 more
Milestone Or Percentage BillingConsumer FinancingIntegrated Financing

AI & Automation8features

AI SupportAI AssistantAI Feedback AnalysisCustomer sentiment analysisAI Agent BuilderAI Curated Building Permit RecordsAI Enabled InvoicingAI Powered Matching AlgorithmAutomated biddingConfigurable WorkflowsReal-Time Sentiment and Topic Trend Insights

Scheduling & Dispatch7features

DispatchingDispatchingSchedulingSchedulingWork OrdersField ProOnline BookingCall BookingDepartment Based Job ViewsRecurring Job SchedulingProject ManagementProject Plan

Customer Communication7features

Call RecordingCall RecordingExplicit Opt-In For Marketing TextsSMS MessagingchatNotificationsAutomated customer notificationsAI ReceptionistAI Voice AgentClient PortalModern Customer ServiceAutomated Outbound Calling Campaigns and Voicemails

Mobile & Field Tools7features

Link Notes And Photos To Customers, Sites, Work Orders, Or EquipmentMobile Presentation ToolsTechnician Mobile AppDigital SignaturesContract signingJob Checklists And PhotosAuto Data EntryImage Upload

Platform & Customization7features

Multi-Language SupportSpanish language supportContract and Form CustomizationCustomizable contract templatesReal-Time System SynchronizationData ImportElimination of double data entryBack Office Data SyncCMMS FSM ERP and Planning System InteroperabilityCustom TemplatesMulti-Template Reports

Technician Management6features

Commission TrackingCommission TrackingCall Monitoring & CoachingCall RecordingAI Supervisor AssistReal-Time Schedule and Staffing MonitoringChecklistsPre-job BriefsTime TrackingAutomatic clock-in at job site

Accounting Integration6features

Job CostingReusable cost groupsAutomated PayrollPayroll ManagementAccounts PayableAccounting IntegrationQuickBooks syncBurden Rate And Margin CalculationMargin and cost trackingDeferred Revenue Handling

Estimating & Quoting4features

Quoting & Estimatesgenerating quotesCustomizable Job TemplatesChange OrdersRFIs & Change OrdersMobile EstimatesField estimate creation

Inventory Management3features

Inventory ManagementInventory tracking for trucks and warehousesPurchase OrdersPurchase order managementBarcode Scanning

Equipment & Asset Management3features

Equipment Trackingequipment model and serial inputAsset ManagementFindings

Fleet & GPS Management1feature

GPS TrackingCustomer location tracking on the map relative to the technician's home.

Training & Education1feature

Gamification LeaderboardsTechnician leaderboards

Integrations 60 across 11 categories

Marketing 14
ActiveProspect
Angi

Angi

Birdeye
Broadly
FreshLime
Google Local Service Ads
LeadsNearby
Nearby Now
PulseM
ReviewBuzz

ReviewBuzz

Scorpion
Thumbtack

Thumbtack

To Your Success
Vital Storm
Industry-Specific 12
APR Supply Co.
AirAdvice
Amana

Amana

American Standard

American Standard

BDR
Clopay MyDoor
Lennox
Nexstar Network
OnCall Air

OnCall Air

Trane
XOi
iPermit
Field Service 8
ArcSite
Conduit
Convex
FieldRoutes
Sales Builder Pro
ServiceChannel
ServiceTitan

ServiceTitan

Trakopolis
GPS & Fleet 8
Azuga
ClearPath GPS
Fleet Nova
GPS Insight

GPS Insight

InTouch GPS
One Step GPS
US Fleet
Venture
Accounting 6
Avalara

Avalara

Bench Accounting
NetSuite

NetSuite

QuickBooks Desktop

QuickBooks Desktop

QuickBooks Online

QuickBooks

Sage Intacct
Communication 3
Avoca
CallPoint
Nationwide Inbound
Payment Processing 2
GreenSky
Turns
CRM 2
Opportunity Manager
Podium

Podium

HR & Payroll 2
Aspire
Zubie
eCommerce 2
ABC Supply
Ferguson
Productivity 1
Schedule Engine

Schedule Engine

Pricing

Per User medium confidence
Tier Monthly Annual Unit
Starter
Dispatching, Scheduling, Call Booking, Invoicing, Pricebook, Mobile Estimates, Payroll Management, Advanced Reporting, Commission Tracking, Customizable Memberships
-- -- /technician
Essentials
Dispatching, Scheduling, Call Booking, Invoicing, Pricebook, Mobile Estimates, Payroll Management, Advanced Reporting, Commission Tracking, Customizable Memberships
-- -- /technician
The Works
Dispatching, Scheduling, Call Booking, Invoicing, Pricebook, Mobile Estimates, Configurable Payroll, Advanced Reporting, Commission Tracking, Customizable Memberships
-- -- /technician

Related Products 19 across 3 categories

Alternatives & Competitors

Housecall Pro Evidence-backed Good
Housecall Pro Strong match
Why these are related — sources 5
  • google

    “If you’re comparing Housecall Pro to options like Jobber and ServiceTitan, you’re in the right place.”

  • fieldcamp.ai

    “In practice, Housecall Pro is most often compared with FieldCamp, Jobber, and ServiceTitan, depending on team size, budget, and operational complexity.”

  • fieldservicesoftware.io

    “Housecall Pro vs ServiceTitan: SMB vs Enterprise FSM (2026)”

  • fieldpulse.com

    “ServiceTitan and Housecall Pro are two popular field service management software options. Both help you manage technicians, schedules, and customers. But each has different strengths and weaknesses.”

  • salesforce.com

    “Service teams commonly compare ServiceTitan with platforms like Field Service from Salesforce, Jobber, Housecall Pro, FieldEdge, Workiz, mHelpDesk, and ServiceM8, depending on team size, trade focus, and operational needs.”

BuildOps Evidence-backed Good
BuildOps Good match
Why these are related — sources 2
  • servicetrade.com

    “If you’re looking for a BuildOps alternative for commercial contractors who also run residential work, ServiceTitan is a strong contender.”

  • servicetitan.com

    “First, we’ll discuss some key differences between BuildOps and our product, ServiceTitan.”

ServiceTrade Evidence-backed Good
ServiceTrade Inc. Good match
Why these are related — sources 2
  • servicetrade.com

    “ServiceTrade stands out as a leading alternative to ServiceTitan, especially for commercial mechanical and fire contractors.”

  • servicetitan.com

    “In contrast to ServiceTrade, which combines multiple platforms to offer all of the features trade businesses need, ServiceTitan is a true end-to-end platform with no major gaps—everything from customer relationship management (CRM) to scheduling to invoicing works seamlessly in one system.”

Jobber Evidence-backed Good
Jobber Good match
Why these are related — sources 2
  • salesforce.com

    “Service teams commonly compare ServiceTitan with platforms like Field Service from Salesforce, Jobber, Housecall Pro, FieldEdge, Workiz, mHelpDesk, and ServiceM8, depending on team size, trade focus, and operational needs.”

  • servicetitan.com

    “When compared to Jobber, ServiceTitan offers: More robust, native pricebook functionality In-app access to top industry supplier equipment catalogs Extensive marketing functionality that reduces the need for third-party marketing hires More flexibility and customization for membership plans and recurring services Offline functionality for our mobile app that allows techs to work seamlessly (even when they’re out of cell service zones) Deeper reporting capabilities that allow business owners to drill down into the sources of their data”

FieldPulse Evidence-backed Good
FieldPulse Good match
Why these are related — sources 3
  • reddit

    “You should check out FieldPulse, they are a fraction of ServiceTitan's price, they still have similar functionality but have extremely better customer support.”

  • myquoteiq.com

    “FieldPulse positions itself as an affordable ServiceTitan alternative with strong customer support”

  • fieldpulse.com

    “FieldPulse is the perfect alternative to ServiceTitan.”

FieldEdge Evidence-backed Good
FieldEdge Good match
Why these are related — sources 2
  • salesforce.com

    “Service teams commonly compare ServiceTitan with platforms like Field Service from Salesforce, Jobber, Housecall Pro, FieldEdge, Workiz, mHelpDesk, and ServiceM8, depending on team size, trade focus, and operational needs.”

  • servicetitan.com

    “Compared to FieldEdge, ServiceTitan offers more robust customer support, community, and training resources that help our users develop greater industry expertise, get maximum usage out of our product, and learn how to implement best practices to grow their businesses and revenue.”

QuoteIQ Evidence-backed Good
QuoteIQ Good match
Why these are related — sources 2
  • myquoteiq.com

    “Jobber and ServiceTitan charge more as you add users or require higher-tier plans for advanced tools. With QuoteIQ, everything is included upfront—no hidden fees or unexpected costs.”

  • sourceforge.net

    “QuoteIQ vs. ServiceTitan”

Sera Evidence-backed Good
Sera Good match
Why these are related — sources 2
  • fieldservicesoftware.io

    “ServiceTitan vs Sera: HVAC FSM Compared (2026)”

  • servicetitan.com

    “In this review, we take a close look at what Sera does well, where it falls short, and how it compares with other solutions, such as ServiceTitan.”

Often Used Together