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ServiceTitan

by ServiceTitan

The operating system for the trades

ServiceTitan - Field Service Management (FSM) software - logo 6.6 - Good
Per User · $245/mo Mobile App *** AI-Powered 43 Features
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About This Product

Enterprise field service management platform for HVAC, plumbing, and electrical contractors with 20-500+ technicians. Provides scheduling, dispatching, invoicing, and marketing automation with HVAC-specific pricebook management. IPO on NASDAQ in 2024. Ecosystem of 100+ integration partners.

FSH Score Breakdown

Ease of Use
8.0
Features
9.5
Support
7.5
Value
3.5
Integrations
4.5
AI Capabilities
6.5

Customer Reviews

Features

43 features confirmed across 14categories· Showing confirmed capabilities only

Scheduling & Dispatch5features

DispatchingDispatchingSchedulingSchedulingWork OrdersField ProOnline BookingCall BookingProject ManagementProject Plan

Customer Communication5features

Call RecordingCall RecordingSMS MessagingchatNotificationsAutomated customer notificationsAI ReceptionistAI Voice AgentClient PortalModern Customer Service

Invoicing & Payments4features

Payment ProcessingPaymentsInvoicingMilestone or percentage billingPrice BookPricebookConsumer FinancingIntegrated Financing

Technician Management4features

Commission TrackingCommission TrackingCall Monitoring & CoachingCall RecordingChecklistsPre-job BriefsTime TrackingAutomatic clock-in at job site

CRM & Sales4features

CRMContact Center ProMaintenance Agreement ManagerCustomizable MembershipsMarketing ToolsAdaptive MarketingLead Managementmanaging sales leads

Accounting Integration4features

Job CostingReusable cost groupsAutomated PayrollPayroll ManagementAccounts PayableAccounting IntegrationQuickBooks sync

Platform & Customization4features

Multi-Language SupportSpanish language supportData ImportElimination of double data entryThird-Party IntegrationServiceTitan FindingsCustom TemplatesMulti-Template Reports

Estimating & Quoting3features

Quoting & Estimatesgenerating quotesChange OrdersRFIs & Change OrdersMobile EstimatesField estimate creation

Inventory Management3features

Inventory ManagementInventory tracking for trucks and warehousesPurchase OrdersPurchase order managementBarcode Scanning

Reporting & Analytics2features

ReportingAdvanced ReportingAnalyticsReporting dashboards

Equipment & Asset Management2features

Equipment Trackingequipment model and serial inputAsset Management

Fleet & GPS Management1feature

GPS TrackingCustomer location tracking on the map relative to the technician's home.

Mobile & Field Tools1feature

Digital SignaturesContract signing

AI & Automation1feature

AI SupportAI Assistant

Pricing

Model
Per User
Starting at
$245/mo
Notes
Per-tech pricing. Starter ~$125-245/tech/mo, Essentials ~$250-350/tech/mo, The Works ~$350+/tech/mo. Implementation $5k–$50k+. Quote required — no published pricing.

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