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Sprout Social

by Sprout Social Inc.

Enterprise social media management with publishing, engagement, analytics, and social listening for mid-to-large businesses.

Media

About This Product

Sprout Social is a social media management platform offering publishing, engagement, analytics, and social listening capabilities. Best suited for mid-to-large businesses and agencies, it provides advanced reporting, team collaboration, and customer care features across all major social networks.

Capabilities

How this product is delivered and what's included out of the box.

Mobile app
Available
Free trial
Yes
Free tier
No
Public API
Yes
Deployment
Cloud

FSH Score Breakdown

Ease of Use
7.0
Features
9.0
Support
6.0
Value
5.5
Integrations
8.0
AI Capabilities
1.5

Customer Reviews

Features

68 features confirmed across 10categories· Showing confirmed capabilities only

CRM & Sales21features

CRMCRMAutomated Review RequestsReviewsCall TaggingMarketing ToolsSocial ListeningFacebook & Instagram Ads ManagementSocial Commerce SyndicationAd ManagementAd Performance And ROAS Tracking
Show 13 more
Advanced Post SchedulerAffiliate Link Creation and SharingAI Image And Caption GeneratorAutomated Customer Touchpoints And SequencesAutomated Social Media PostingCase AssignmentCase ManagementContent SchedulingLink TrackingPaid AdsAd Platform IntegrationContent Sourcing from Client Website and Stock PhotosPost Scheduling with Smart Placeholders

Customer Communication12features

Omni-Channel InboxCustomer Supportcustomer supportTikTok ManagementTwitter MonitoringChat ManagementHelp DeskCross-Post Content Across PlatformsNotificationsCustomizable push notifications
Show 4 more
AI Chat ReceptionistBotsCommunity ForumThreads managementUnified Messaging InboxEmail IntegrationUnified inbox for all social messages

AI & Automation11features

AI Automation SummaryAI Agent BuilderAI Review ResponsesReview managementAI Supportcustomer supportAutomation RulesWorkflowSentiment AnalysisSentiment AnalysisAI Agents for Engagement, Qualification, and ConversionEngagementAI Enhanced Project Content Creation
Show 3 more
AI Generated Alt TextAI Generated Backgrounds for ProductsAI Powered Social Listening

Platform & Customization8features

Single Sign-OnSingle Sign-onTeam CollaborationThird-Party IntegrationInstagram integrationCustom FieldsBot BuilderDocument ManagementWorkflow and digital asset managementApproval ManagementMessage ApprovalsMulti-Company ManagementMulti-Account ManagementTask Assignment with Priority and Deadline

Reporting & Analytics5features

AnalyticsAnalytics & ReportingReportingCustom ReportingBI Tool Integration (Crystal, Tableau, Power BI)End-to-End Performance VisibilityPost Performance Analytics

Scheduling & Dispatch4features

SchedulingschedulingDispatchingCase AssignmentEmail & Calendar SyncAll-in-one social inboxShared Calendar Viewable on Any Device

Mobile & Field Tools2features

Mobile Task Routing and ManagementNFC TaggingTagging

Technician Management2features

Certification ManagementProfessional ServicesInternal Employee CommunicationTeam Collaboration

Equipment & Asset Management2features

Asset ManagementDigital asset managementAlertsTrend Alerts

Accounting Integration1feature

Accounting IntegrationAuto-sync

Integrations 16 across 4 categories

Marketing 9
Bluesky
Facebook

Facebook

Instagram

Instagram

LinkedIn
Reddit

Reddit

Threads
TikTok
Tumblr

Tumblr

YouTube

YouTube

CRM 5
HelpDesk

Helpdesk

HubSpot

Hubspot

Microsoft Dynamics 365

Microsoft Dynamics 365

Salesforce

Salesforce

Zendesk

Zendesk

Communication 1
WhatsApp

WhatsApp

Data & Automation 1
Tableau

Tableau

Pricing

Model
Per User
Starting at
$249/mo
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