Broadly
by Broadly
HVAC-specific reputation management and CRM combo with automated review requests via SMS/email plus two-way messaging for customer communications.
Highlights
Capabilities
Media
broadly.com
About This Product
Has a dedicated HVAC industry page and positions explicitly for HVAC reputation management. Combines review automation with customer messaging and a basic CRM for home service businesses. 4.8/5 on Capterra from 336 verified reviews. Automated review requests trigger post-service via SMS and email. Used by HVAC, cleaning, and other home service contractors.
Capabilities
How this product is delivered and what's included out of the box.
- Mobile app
- Available
- Free trial
- Yes
- Free tier
- No
- Public API
- Yes
- Deployment
- Cloud
FSH Score Breakdown
Ease of Use 6.0
Features 7.8
Support 5.0
Value 5.5
Integrations 8.0
AI Capabilities 1.5
Customer Reviews
Features
53 features confirmed across
9categories· Showing confirmed capabilities only
CRM & Sales17features
AI Assisted MarketingAI Sales AssistantCentralized Customer InformationCustomer ProfilesReview Generation and RequestsUnlimited review requestsSMS and Email MarketingEmail marketing campaignsAI Lead ScreeningAI SalespersonAutomated Social Media PostingSocial media postingCitation BuildingCitation buildingLead Management
Show 9 more
Marketing ToolsRatings And ReviewsReview site trackingAI Search And LLM VisibilityWeb and WhatsApp Lead CaptureWeb chat and lead captureMaintenance Agreement ManagerManaged SEO serviceBulk Listing UpdatesUp-To-Date ListingsReview Monitoring Across Multiple SitesReview site trackingAuto Create Contacts Via ZapierAI Search OptimizationAI SEO Expert
Customer Communication12features
Missed Call Text BackMissed call text-backAutomatic SMS & Email DispatchAutomated appointment reminders via email and SMSCustomer SupportPhone SupportEmail IntegrationEmail ManagementOmni-Channel InboxInboxCustomer Communication ToolsText & email communicationChat EngagementWeb chat for lead captureUnified Messaging InboxMobile messaging and unified inbox
Show 4 more
Chat SupportWeb ChatIn-App Messaging and Photo SharingIn-App, Email, and SMS AlertsNotificationsTwo-way text messaging and email communication
Platform & Customization7features
Custom BrandingWebsite BuilderDocument ManagementKnowledge BaseTeam CollaborationTeam communicationMulti-LocationMulti-Location DashboardThird-Party IntegrationThird-party integrationsBack Office Data SyncData ImportCustomer Add
Invoicing & Payments4features
InvoicingInvoice sending via text or email with QuickBooks postingPayment ProcessingOnline paymentsConsumer FinancingPay Over TimeContactless PaymentsContactless payments
AI & Automation4features
AI SupportAI-Powered Web ChatAI Content DraftingAI Content CreatorAI Powered Review Response AutomationAI EmployeeAI Employees
Reporting & Analytics3features
AnalyticsSentiment and feedback trend analyticsReportingCustomer Feedback SurveysNet Promoter Score (NPS) TrackingNet Promoter Score (NPS) tracking
Scheduling & Dispatch2features
SchedulingSocial Post SchedulingOnline Booking
Accounting Integration2features
Accounting IntegrationQuickBooks integrationOne-Click QuickBooks Sync
Compliance & Safety2features
ADA Compliant WebsitesWebsite ADA complianceCode ComplianceAudioEye ADA Compliance
Integrations 17 across 6 categories
Marketing 6
AudioEye
Constant Contact
Facebook
Google Ads
Google Ads
Instagram
Yelp
Yelp
Industry-Specific 5
Clio
Gingr
Neighborly
PetExec
Shopmonkey
Field Service 2
Jobber
Jobber
ServiceTitan
ServiceTitan
Productivity 2
Google Sheets
Google Sheets
Typeform
Accounting 1
QuickBooks Online
QuickBooks Online
Communication 1
WhatsApp
Pricing
- Model
- Subscription
- Starting at
- $249/mo
- Notes
- Starts ~$249/mo for base plan. Bundled packages up to $999/mo. Contact for current rates. Reputation and customer engagement platform.
