Signpost
by Signpost
CRM-integrated reputation automation for local contractors: collects reviews, manages feedback, and sends targeted marketing tied to purchase history.
Highlights
Capabilities
Media
www.signpost.com
About This Product
Explicitly targets HVAC contractors with reputation management and answering service products. Combines review collection with CRM-driven customer marketing (follow-ups based on purchase history). 3.7/5 on G2 from 55 reviews — lower scores than competitors suggest the product is less polished but still actively used by small contractors. Has a dedicated 'Contractor's Corner' signup page indicating trades focus.
Capabilities
How this product is delivered and what's included out of the box.
- Mobile app
- Available
- Free trial
- Yes
- Free tier
- No
- Public API
- Yes
- Deployment
- Cloud
FSH Score Breakdown
Ease of Use 6.0
Features 8.0
Support 5.0
Value 5.5
Integrations 8.0
AI Capabilities 1.5
Customer Reviews
Features
63 features confirmed across
11categories· Showing confirmed capabilities only
Customer Communication17features
AI ReceptionistLive receptionistsAI Chat ReceptionistInstant RespondersCall Flow AutomationCustom call flows and scriptsIntelligent Spam Call ProtectionSpam call blockingMissed Call Text BackAutomated instant text responses to missed calls or leadsOmni-Channel InboxShared inboxSMS MessagingMessaging HubBlacklist ManagementGlobal Block List
Show 9 more
Call RecordingCall RecordingsVoIP Phone SystemCall transferNotificationsAlerts/NotificationsEmail IntegrationEmail ManagementChat EngagementEmail Based Skip or Pause ManagementInstant Text Message Responses To LeadsInstant lead response via text24/7/365 Coverage24/7 after-hours coverageUnified Messaging Inbox
CRM & Sales15features
CRMCRM integrationAutomated Customer Touchpoints And SequencesMarketing automation for remarketingAutomated Review RequestsAutomated review requestsImage And Video SharingVisual media sharing for diagnosticsLead ManagementLead managementMarketing ToolsMarketing automationRatings And ReviewsReview generation and reputation managementAutomated Customer Touchpoints
Show 7 more
Campaign PlanningContact Data AccessContact Record CreationCreate ContactReview Generation and RequestsReview Management and ResponseReview monitoring and timely responsesCitation ManagementManaging online business listings
Platform & Customization11features
Third-Party IntegrationCRM integration for message automationCustom Scripting SupportCustom scriptingEmail Hosting with Spam FilteringSpam FilteringAnalytics APIHTTP Basic Auth and OAuth 2.0 AuthenticationCustom API AccessRESTful API (v2)Single Sign-OnOAuth 2.0 AuthenticationBring Your Own Key (BYOK)HTTP Basic Auth and OAuth 2.0 authentication
Show 3 more
Multi-LocationList LocationsCustom TemplatesCustom text message templates24/7 Access
AI & Automation6features
AI SupportCustomer supportAutomation RulesText automationCall SummarizationReal-time conversation summariesAI Generated Call NotesAI CallingAI voice call handlingAI Review ResponsesAutomated review requests triggered after project completion
Scheduling & Dispatch4features
SchedulingCRM SchedulingCreate AppointmentOnline BookingCreate AppointmentProject ManagementCampaign and promotion management
Reporting & Analytics3features
AnalyticsLive Dashboard to Monitor Minute UsageReportingCustomer feedback surveysAI Agent Usage Dashboard
Invoicing & Payments2features
InvoicingInvoicingPayment ProcessingPayment collection
Fleet & GPS Management2features
GPS TrackingTurn-by-turn directionsIntegrated Address Mapping With Directions
Inventory Management1feature
Inventory ManagementUnified Inbox
Technician Management1feature
Automated Work SummariesReal-time summaries
Accounting Integration1feature
Batch Transaction Posting
Integrations 13 across 5 categories
Marketing 6
Angi
Angi
Facebook Native
Google Business Profile Native
Mailchimp Native
Thumbtack
Thumbtack
Yelp Native
Payment Processing 3
PayPal Native
Square Native
Stripe Native
Accounting 2
QuickBooks Desktop Native
QuickBooks Online Native
Field Service 1
JobNimbus
JobNimbus
Data & Automation 1
Zapier Zapier
Pricing
- Model
- Subscription
- Starting at
- $199/mo
- Notes
- $299/mo for 1 location, $999/mo up to 10 users. Larger plans custom-quoted. CRM and review automation for local businesses.
