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ServiceTitan Phones Pro

by ServiceTitan

Last updated Mar 29, 2026 · 1 revision

Native VoIP deeply integrated with ServiceTitan PSA; tracks calls to customer accounts and provides sentiment analysis.

ServiceTitan Phones Pro - by ServiceTitan - VoIP Platforms software - logo 4.2 - Fair
Quote Only · Contact for pricing Free Trial Mobile App 31 Features 1 Integrations
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About This Product

ServiceTitan Phones Pro is a paid add-on (separate from base PSA licensing). Features include call recording linked to customer accounts, marketing attribution via virtual tracking numbers, real-time call transcription, and sentiment analysis. One contractor reported paying less for Phones Pro than their previous 15-number AT&T setup. For customers already on ServiceTitan (primary pricing $245-398/tech/month).

FSH Score Breakdown

Ease of Use
6.0
Features
0.0
Support
7.0
Value
4.0
Integrations
6.5
AI Capabilities
1.5

Customer Reviews

Features

31 features confirmed across 11categories· Showing confirmed capabilities only

Customer Communication5features

Call RecordingCall recording linked to customer accountsCall RoutingHold queues and callback optionsNotificationsCustom off duty statusesVoIP Phone SystemSoftphone interface within ServiceTitanClient PortalModern Customer Service

Technician Management5features

Agent ScorecardsAgent ScorecardsChecklistsAutomated ChecklistsCommission TrackingCommission TrackingCall Monitoring & CoachingCall RecordingTechnician CoachingEnhanced coaching features

Scheduling & Dispatch4features

DispatchingDispatchingSchedulingSchedulingWork OrdersOnline BookingCall Booking

Reporting & Analytics4features

ReportingCall volume trendsAnalyticsReal-time data analyticsCall InsightsCall InsightsCall TrackingVirtual tracking numbers for marketing attribution

CRM & Sales4features

Lead ManagementSecond Chance LeadsMaintenance Agreement ManagerCustomizable MembershipsMarketing ToolsAdaptive MarketingAI Lead Screening

AI & Automation3features

Sentiment AnalysisSentiment analysisAI TranscriptionReal-time call transcriptionAutomation RulesVoicemail automation

Invoicing & Payments2features

InvoicingInvoicingPrice BookPricebook

Estimating & Quoting1feature

Mobile EstimatesMobile Estimates

Equipment & Asset Management1feature

Alerts

Accounting Integration1feature

Automated PayrollPayroll Management

Platform & Customization1feature

Third-Party IntegrationSoftphone integration

Integrations 1 across 1 category

Field Service 1
ServiceTitan

ServiceTitan

Pricing

Model
Quote Only
Starting at
Contact for pricing
Notes
Add-on to ServiceTitan platform. Custom pricing — bundled with ServiceTitan subscription.

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