Data export available on request
"Data Portability: Request a structured, machine-readable copy of your data."
Confidence: high
Source
Avoca AI
by Avoca AI
AI workforce for HVAC contact centers — answers calls, texts, and chats, with outbound campaign automation
Highlights
Trust
Media
getavoca.ai
Avoca AI workforce platform homepage — 24/7 AI customer reps for service businesses
About This Product
Avoca AI provides generative AI-powered CSR agents for HVAC contractors that handle inbound calls, texts, and live chat, schedule jobs, qualify leads, and manage outbound drip campaigns. The platform integrates with ServiceTitan and maintains a 100% answer rate. It is a Titanium-tier partner in the ServiceTitan Marketplace under Live Services and Marketing categories.
Capabilities
How this product is delivered and what's included out of the box.
- Mobile app
- Not available
- Free trial
- No
- Free tier
- No
- Public API
- No
- Deployment
- Cloud
Trust & Privacy
Each statement below was extracted directly from the vendor's privacy policy or terms of service. Click "source" to read it in context.
Data deletion honored on request
"Delete Your Data: Request the removal of personal data under certain conditions."
Confidence: medium
Source
Primary policy document: https://app.avoca.ai/privacy-policy
FSH Score Breakdown
Ease of Use 5.0
Features 7.0
Support 5.0
Value 4.0
Integrations 7.0
AI Capabilities 1.5
Customer Reviews
Features
42 features confirmed across
8categories· Showing confirmed capabilities only
Customer Communication8features
Call RoutingInbound call handlingChat ManagementLive chat managementNotificationsBooking confirmationsCall Flow AutomationCall answering after hoursCentralized Conversation ManagementConversations managementChat EngagementWebsite chat lead captureInstant Text Message Responses To LeadsOmni-Channel Inbox
Platform & Customization8features
Customizable Field MappingCustom field mappingRole-Based Access ControlUser access managementSingle Sign-OnSingle Sign-On (SSO)Staff Member Invitation and Permission ManagementTeam member managementMulti-Language SupportBack Office Data SyncReal-time data synchronizationAttach Manual J and Design Reports to ServiceTitan Customer RecordsData ImportHuman Transfer
AI & Automation7features
AI + Human HandoffHuman transferAI SupportAI voice agentsAI Employee for Automated Lead Response and Appointment SettingAI Calling24/7 AI voice agent for call handlingAI Assist for Voice/Text QueriesAI Powered ScoringReal-time scoringAI Feedback AnalysisCall review and analysis
CRM & Sales6features
AI Lead ScreeningLead qualificationLocal Service Ads ManagementGoogle LSA integrationMarketing ToolsOutbound Drip CampaignsGoogle Business Profile ManagementGoogle Reserve integrationCase CreationSupport ticket creationLocal Service Area PagesService area and ruleset configuration
Technician Management5features
Automated Sourcing And Nurture CampaignsOutbound CampaignsEmployee DirectoryEmployee contacts managementAgent ScorecardsReal-time call scoringCall Monitoring & CoachingCall analysisReal Time Performance FeedbackReal-time performance coaching
Reporting & Analytics4features
AnalyticsAnalytics dashboardKPI DashboardsKPI dashboardCall InsightsReal-time call scoringAI Powered Call Tracking and AnalyticsCall review dashboard
Scheduling & Dispatch3features
Scheduling OptimizationCapacity ManagementOnline BookingAutomated Booking Triggers
Invoicing & Payments1feature
InvoicingCustom Voice
Integrations 2 across 2 categories
Field Service 1
ServiceTitan
ServiceTitan
Marketing 1
Google Local Service Ads
Pricing
- Model
- Custom
- Starting at
- Contact for pricing
