Tidio
by Tidio LLC
Last updated Mar 29, 2026 · 1 revision
AI customer service agent with live chat and helpdesk, trusted by 300K+ businesses for automated lead capture.
Highlights
Capabilities
Media
www.tidio.com
About This Product
Tidio combines an AI customer service agent (Lyro) with live chat and helpdesk tools. The AI uses natural conversation to chat with customers, book jobs, and sync calendars automatically without 24/7 oversight. Trusted by over 300,000 businesses worldwide, it handles lead capture, FAQ responses, and appointment scheduling.
Capabilities
How this product is delivered and what's included out of the box.
- Mobile app
- Available
- Free trial
- Yes
- Free tier
- Yes
- Public API
- Yes
- Deployment
- Cloud
FSH Score Breakdown
Ease of Use 7.0
Features 6.9
Support 5.0
Value 6.5
Integrations 8.0
AI Capabilities 1.5
Customer Reviews
Features
43 features confirmed across
11categories· Showing confirmed capabilities only
Customer Communication12features
AI Chat ReceptionistLive ChatHelp DeskCall SurveysCentralized Multi-Channel CommunicationLive MessagingMessage Read ReceiptsAI ConciergeKnowledge-based responsesCall RoutingHandle missed conversations
Show 4 more
Customer SupportHelp deskEmail IntegrationPre-chat surveyCall Flow AutomationFlowsOmni-Channel Inbox
AI & Automation10features
Automation RulesLyro Smart ActionsAI Agent BuilderAI Agent Custom InstructionsAI SupportCopilotAI Email AssistantAI-driven email resolutionsAI TranscriptionTranscriptsAdvanced CopilotDual Knowledge Base Architecture
Show 2 more
Dynamic AI Escalation AssignmentAI Powered Product Ranking and Recommendations
Platform & Customization9features
Multi-Language SupportMultilanguage supportCustom BrandingCustom brandingDocument ManagementFile attachmentsRole-Based Access ControlUser permissionsCustom FieldsTags and contact propertiesDepartmentsThird-Party IntegrationSlack supportAudit TrailViewed pages history
Show 1 more
Custom API AccessMobile SDK
CRM & Sales3features
CRMCollect dataLead ManagementLead captureInteraction History
Technician Management2features
Live Video SupportLive video callsInternal Employee CommunicationCustomizable communication style
Compliance & Safety2features
Code ComplianceComplianceAudits And Compliance
Estimating & Quoting1feature
Quoting & EstimatesQuote request
Inventory Management1feature
Inventory Management
Reporting & Analytics1feature
AnalyticsAnalytics
Mobile & Field Tools1feature
Digital FormsLive typing preview
Training & Education1feature
CEU / Continuing Education CreditsTranscripts
Integrations 21 across 5 categories
CRM 6
Agile CRM
HubSpot Native
Pipedrive Native
Salesforce Native
Zendesk Native
Zoho CRM Native
Marketing 6
ActiveCampaign Native
Brevo
Facebook Native
Google Analytics Native
Instagram Native
Mailchimp Native
eCommerce 5
Adobe Commerce
BigCommerce Native
Shopify Native
WooCommerce Native
WordPress
Communication 2
Slack Native
WhatsApp Native
Data & Automation 2
Make Zapier
Zapier Zapier
Pricing
- Model
- Freemium
- Starting at
- $29/mo
- Notes
- Free plan available (basic live chat + chatbot). Starter $29/mo (100 conversations). Growth $59-$349/mo (scales by volume). Plus $749/mo. Premium from $2,999/mo. Lyro AI add-on $39/mo, Flows add-on $29/mo. Conversation-based billing. Real cost often 2-3x advertised once add-ons and volume factored in.
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