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Prokeep

by Prokeep Inc.

Last updated Mar 29, 2026 · 1 revision

AI-powered text/SMS order engine for HVAC distributors. Text-enables branch phones so contractors can order parts, get quotes, and check inventory via SMS.

Prokeep - by Prokeep Inc. - Text Messaging Platforms software - logo 6.0 Good See breakdown →

Highlights

AI-Enhanced42 Features14 Integrations

Capabilities

Quote Only Free TrialMobile App

Trust

Trains AI Models
Buy from Prokeep Inc. Visit website

Media

About This Product

Founded 2016, HVACR distribution's leading communication and order engine. Partners with Johnson Controls (York, Coleman brands) with 75% co-op reimbursement eligibility, and Allied Air Enterprises (Baker Distributing, Winsupply, Tropic Supply). Centralizes text, email, fax, webchat, and internal messaging for distributor branches. Thousands of HVAC distributors nationwide. Strong industry endorsement from major OEM co-op programs.

Capabilities

How this product is delivered and what's included out of the box.

Mobile app
Available
Free trial
Yes
Free tier
No
Public API
No
Deployment
Cloud

AI Approach

AI-Enhanced

AI supplements traditional workflows. AI augments specific tasks within an otherwise traditional product. Useful, but not the primary reason to buy.

Trust & Privacy

Each statement below was extracted directly from the vendor's privacy policy or terms of service. Click "source" to read it in context.

Trains AI models on your data

"Training machine learning models to improve order processing accuracy, efficiency and automation capabilities;"
Confidence: high Source

Primary policy document: https://prokeep.com/privacy-policy

FSH Score Breakdown

Ease of Use
6.5
Features
7.0
Support
5.0
Value
4.5
Integrations
8.0
AI Capabilities
5.0

Customer Reviews

Features

42 features confirmed across 11categories· Showing confirmed capabilities only

Customer Communication10features

AI Chat ReceptionistLive ChatCustomer SupportRemote message fieldingEmail IntegrationShared EmailNotificationsManage notification settingsSMS MessagingText-enable location phone numberMissed Call Text BackWeb chat to text conversionCall SurveysTeam Messaging
Show 2 more
Automated Status UpdatesOmni-Channel Inbox

CRM & Sales10features

CRMContacts Lists V3AI Lead ScreeningLead ManagementSales AutomationAdvanced Audience SegmentationAd ManagementAI Outreach to Unconverted LeadsCase Assignment
Show 2 more
Case ManagementMarketing ToolsAudience Builder

Platform & Customization8features

Single Sign-OnSingle sign-onRole-Based Access ControlAuthorization LevelsCustom API AccessGenerate API credentials for third-party applicationsData ExportDownload comprehensive lists of contacts sent messages via APIDocument ManagementAttach photos to messagesThird-Party IntegrationTransfer threads to other usersCustom BrandingBranding CustomizationMulti-LocationMulti-account selection

AI & Automation4features

AI Email AssistantSentiment AnalysisSentiment AnalysisAI Driven Workflows with TemplatesAutomation RulesMessage customers based upon a trigger by your 3rd party software

Reporting & Analytics3features

ReportingCustomer Feedback SurveysAnalyticsDashboardDesign Your Own Reports

Invoicing & Payments2features

Payment ProcessingInvoicingPayment conversation history tracking

Scheduling & Dispatch1feature

Email to Job ConversionReceive contractor text orders and pictures

Inventory Management1feature

Purchase OrdersOrder Status Updates

Mobile & Field Tools1feature

Link Notes And Photos To Customers, Sites, Work Orders, Or Equipment

Technician Management1feature

Automated Quality AssuranceAutomated order updates & receipts

Equipment & Asset Management1feature

AlertsClaim messages from Inbox

Integrations 14 across 6 categories

Accounting 4
Advantive DDI System
Epicor Eclipse
Epicor Prophet 21
NetSuite

NetSuite

CRM 4
HubSpot

HubSpot

Microsoft Dynamics 365
Salesforce

Salesforce

Zendesk

Zendesk

Field Service 3
Decisiv
FieldPulse
Innovo
Marketing 1
Trade Hounds
eCommerce 1
ShipWorks
Data & Automation 1
Zapier

Zapier

Pricing

Related Products 10 across 1 category