Trains AI models on your data
"Training machine learning models to improve order processing accuracy, efficiency and automation capabilities;"
Confidence: high
Source
Prokeep
by Prokeep Inc.
Last updated Mar 29, 2026 · 1 revision
AI-powered text/SMS order engine for HVAC distributors. Text-enables branch phones so contractors can order parts, get quotes, and check inventory via SMS.
Highlights
Capabilities
Trust
Media
www.prokeep.com
About This Product
Founded 2016, HVACR distribution's leading communication and order engine. Partners with Johnson Controls (York, Coleman brands) with 75% co-op reimbursement eligibility, and Allied Air Enterprises (Baker Distributing, Winsupply, Tropic Supply). Centralizes text, email, fax, webchat, and internal messaging for distributor branches. Thousands of HVAC distributors nationwide. Strong industry endorsement from major OEM co-op programs.
Capabilities
How this product is delivered and what's included out of the box.
- Mobile app
- Available
- Free trial
- Yes
- Free tier
- No
- Public API
- No
- Deployment
- Cloud
AI Approach
AI-Enhanced
AI supplements traditional workflows. AI augments specific tasks within an otherwise traditional product. Useful, but not the primary reason to buy.
Trust & Privacy
Each statement below was extracted directly from the vendor's privacy policy or terms of service. Click "source" to read it in context.
Primary policy document: https://prokeep.com/privacy-policy
FSH Score Breakdown
Ease of Use 6.5
Features 7.0
Support 5.0
Value 4.5
Integrations 8.0
AI Capabilities 5.0
Customer Reviews
Features
39 features confirmed across
11categories· Showing confirmed capabilities only
Customer Communication11features
Chat History and SearchConversation HistoryCustomer SupportStart threads with customersFaxDigital FaxTeam MessagingTeam MessagingMMS Messaging ServicePicture MessagingAutomated Status UpdatesAPI for order status notificationsMissed Call Text BackWeb chat to text conversionCall Surveys
Show 3 more
Omni-Channel InboxMulti-channel inbox (Text, Phone, Web Chat, Email, FSM)Chat SupportWeb ChatMessaging and News FeedInternal Threads
CRM & Sales8features
Advanced Audience SegmentationContacts Lists V3Case AssignmentTransfer threads to other usersCase ManagementView, reply to, and close existing open threadsLead ManagementSales AutomationAd ManagementAI Outreach to Unconverted LeadsAd Performance And ROAS TrackingGrowth Hub Revenue Attribution
Platform & Customization8features
Document ManagementCentralized & Automate RecordsMulti-LocationMulti-account selectionCustom API AccessThird-Party IntegrationSingle Sign-OnSingle sign-onData ImportAutomated contact data synchronizationMulti-Company ManagementMulti-account supportData ExportDownload comprehensive lists of contacts sent messages via API
Reporting & Analytics3features
AnalyticsReportingDesign Your Own Reports
Inventory Management2features
Inventory ManagementOrder AutomationPurchase OrdersAutomated Order Status Updates
Mobile & Field Tools2features
Technician Mobile AppMobile app for iOS and AndroidLink Notes And Photos To Customers, Sites, Work Orders, Or Equipment
Scheduling & Dispatch1feature
Email to Job ConversionClaim messages from the Inbox
Invoicing & Payments1feature
Payment Processing
Technician Management1feature
Automated Quality AssuranceAutomated order updates & receipts
Equipment & Asset Management1feature
AlertsClaim messages from Inbox
AI & Automation1feature
AI Driven Workflows with Templates
Integrations 14 across 6 categories
Accounting 4
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CRM 4
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Field Service 3
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Marketing 1
Trade Hounds
eCommerce 1
ShipWorks
Data & Automation 1
Zapier
Zapier
